Technical Analyst Application Owner - Specialty

W. L. Gore & Associates, Inc; Maryland; Hybrid; USD 80,000 - 140,000; Full time

Job summary

W. L. Gore & Associates is seeking a Technical Analyst Application Owner as part of their Specialty Group in Elkton, Maryland. The successful candidate will play a crucial role in managing IT applications that enhance manufacturing and shop floor operations, requiring a blend of technical expertise and excellent communication skills. This hybrid position offers a competitive salary package, comprehensive benefits, and opportunities for professional growth in a collaborative environment.

Benefits

Medical, Dental and Vision benefits effective on Day 1

Associate Stock Ownership Plan

Comprehensive and competitive total rewards program

Qualifications

• Minimum of 5 years of experience supporting IT applications.
• 3+ years hands-on experience with manufacturing execution systems (MES).
• Experience in enterprise IT environment, supporting IT processes.

Responsibilities

• Serve as IT Application Owner for systems across sites.
• Ensure applications' performance, compliance, and upgrades.
• Provide Tier 2 support for owned applications.

Skills

Excellent verbal and written communication skills

Ability to translate requirements into technical specifications

Customer service experience in IT systems support

Education

Bachelor's degree in computer science or similar

Job description

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Technical Analyst Application Owner - Specialty

About the Role: As the Specialty Group evolves, we are thrilled to expand our IT team and embark on a journey of growth and innovation. The future is bright for Specialty as we aim to elevate our businesses, product lines, and brands. We are looking for dynamic individuals who thrive in a startup environment, embrace agility, and are passionate about leveraging technology to solve business challenges. If you're ready to roll up your sleeves and dive into technical challenges, this is the place for you.

We are looking for a hands-on Technical Analyst to join our Specialty team. In this role, you will support our manufacturing, labeling and other shop floor systems through application implementation, configuration, analysis, patches, upgrades, and testing. You will have the opportunity to shape our future technology roadmap and participate in the selection of new software packages. This position is perfect for someone eager to leverage and expand their skill set by working on multiple applications that are slated for replacement in the coming years .

This position will be located at our facility in Elkton, Maryland, with the possibility of a hybrid remote work arrangement, depending upon the responsibilities of the role and business needs.

Pay and Benefits:

• $ 80,000 - $ 140,000 per year
• Factors considered in extending an offer within this pay range include (but not limited to) education, experience, knowledge, skills, and abilities.
• Medical, Dental and Vision benefits effective on Day 1 of employment! We offer a comprehensive total rewards package, including competitive benefits. More details are available at www.gore.com/careers/benefits

Responsibilities:

• Serve as the IT Application Owner for one or more applications in Gore Specialty’s application portfolio, including, but not limited to our Manufacturing Execution System (MES), labeling and shop floor systems across 3-6 sites
• Ensure the performance, lifecycle planning, compliance, and security of these applications, and that the respective functional/administrative teams document and maintain application records
• Own or support any major application changes or upgrades through the entire upgrade process, including new software & hardware installations/upgrades, necessary quality work, and the change processes in ServiceNow
• Be a technical subject matter expert for the owned and supported applications, with a comprehensive understanding of their architecture,data protection and disaster recoveryprocesses, procedures, contracts,andsupport arrangements
• Participate in Enterprise Architecture process by understanding, following, and contributing to the selection process for hardware and software packages
• Perform application administration activities to support and maintain the application(s)
• Provide Tier 2 support for the owned and supported applications, including escalation to vendor support as necessary
• Maintain the ServiceNow artifacts for the owned applications, including the application CI, CI relationships, service catalog items, and standard change templates
• Follow relevant IT processes (e.g. SDLC, ITIL) and develop and maintain technical documentation including specifications, test documents and scripts
• For qualified or validated applications serving regulated business functions, partner with the Software Quality team to create and maintain the necessary documentation and testing processes to keep the application in a qualified/validated state
• Act as a representative ofone or moreapplications, partnering with the business and IT stakeholders to coordinate the necessary IT services to ensure effective engagement between the business process and IT

Required Qualifications:

• Bachelors degree in computer science or computer information or similar
• Minimum of 5 years of experience supporting IT applications
• Minimum of 3 years hands on experience supporting MES (e.g.: Siemens TeamCenter, Camstar, Tulip) and/or shop floor systems (e.g.: labeling, vision systems)
• Experience as a technical analyst, supporting the full lifecycle of an application from implementation, upgrade, patch, and decommissioning
• Experience working with a diverse set of IT associates to leverage different skillsets in the support of an IT application (systems administrators, database administrators, data protection administrators, disaster recovery analysts, cloud engineers, client engineers, information security analyst, software quality analysts, etc.)
• Experience supporting IT systems in a mature enterprise IT environment including the required IT Services Management components (Service Catalog, Change Management, Incident Management, Problem Management, etc.) and following IT processes (SDLC and ITIL)
• Experience working with manufacturing, quality, and engineering teams to identify improvements in current systems and processes and recommend enhancements to stakeholders
• Experience working with stakeholders to ensure requirements are accurately defined, translated into technical specifications and tested.
• Experience working with stakeholders and providing excellent customer service in the context of supporting customer-facing IT systems
• Experience working with IT vendors, maintaining vendor relationships, and working with vendor support organizations to meet customer needs
• A sufficient understanding of how IT infrastructure components (servers, storage, networks, cloud, client application delivery) work together to support the foundational architecture of an IT application
• Excellent verbal and written communication skills including the ability to write technical documentation and communicate technical information to non-technical audiences
• Proficiency in English
• Ability to travel 5%

Desired Qualifications:

• Experience managing global operations
• Experience influencing new technology/platform business case and selection
• Understanding of supply chain and quality systems in a regulated environment (e.g.: GxP, 21CFR, ISO)
• Familiarity with global data privacy and security regulations (e.g., GDPR, CCPA)

Hybrid Working Arrangements are permitted for Associates in the continental United States (US) and Canada, with appropriate approval and compliance with Gore’s hybrid working policies, from the country in which they are employed.

What We Offer: Our success is based on the capability and creativity of our Associates, and we are proud to offer a comprehensive and competitive total rewards program that supports your everyday and helps you build your tomorrow.

We provide benefits that offer choice and flexibility and promote overall well-being. And in keeping with our belief that every Associate should share in the collective success of the enterprise; we provide a distinctive Associate Stock Ownership Plan in each country as well as potential opportunities for “profit-sharing”. Learn more at gore.com/careers/benefits

We believe in the strength of a diverse and inclusive workplace. With diverse perspectives, ideas and experiences, we uncover new possibilities and make a greater impact in the world. We are proud of Associates for building on our rich history of innovation, upholding our values and supporting an inclusive work environment where we treat each other and our external partners with fairness, dignity and respect.

Gore is an equal opportunity employer. We welcome all applications irrespective of race, color, religion, sex, gender, national origin, ancestry, age, status as a qualified individual with a disability, genetic information, pregnancy status, medical condition, marital status, sexual orientation, status as a covered veteran, gender identity and expression, and any other characteristic protected by applicable laws and regulations.

Gore is committed to a drug-free workplace. All employment is contingent upon successful completion of drug and background screening. Gore will consider qualified applicants with criminal histories, e.g., arrest and conviction records, in a manner consistent with the requirements of applicable laws.

Gore requires all applicants to be eligible to work within the U.S. Gore generally will not sponsor visas unless otherwise noted on the position description.

For 65 years, Gore has improved lives through discovery, product innovation and rewarding careers for Associates. We push the boundaries of what's possible — not just through our products and technologies but also through individual growth and development.

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