Technical Analyst

The Judge Group; Tempe (AZ); On-site; USD 120,000 - 160,000; Full time

Job summary

The Judge Group seeks an Infrastructure Disaster Recovery (DR) Service Delivery Manager to collaborate with Engineering and Operations to assess, test, and implement DR solutions across on-premises and cloud environments.

You will work with DR program managers, automation engineers, and testers to validate failover and resilience, leveraging a broad stack including VMware, Unix/Linux, Windows, databases, and networking.

Qualifications

• Bachelor’s degree in Information Technology, MIS, CS or related discipline
• 7+ years as Infrastructure technical engineer at enterprise scale
• 4+ years of DR experience
• Advanced technical problem-solving skills
• Experience in both technology infrastructure and application development architectures
• Infrastructure and service architecture/engineering experience, including requirements gathering and solution development
• Strong system analysis and service development experience
• Experience operating in an Agile environment
• Financial or Regulatory domain experience a plus
• Familiarity with Fusion a plus

Responsibilities

• Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified
• Understand DR process moving parts and functions involved in infrastructure components
• Represent infrastructure towers in DR planning meetings with IT Leadership and committees
• Provide maintenance/automation solutions across one or more technology areas
• Coordinate and envision superior solutions for infrastructure components
• Assess and coordinate high availability and failover resiliency across application and infrastructure stacks
• Manage DR Plans, PiTR Plans, and DR testing within SLAs
• Demonstrate technical expertise and influence beyond Infrastructure tower
• Coordinate and drive innovative team solutions to complex problems
• Serve as POC for DR Test / Fusion incident management events
• Assist integration of solutions into DR automation program to reduce recovery time
• Coordinate private/public/hybrid cloud experiments at enterprise scale
• Maintain network across SMEs and architects for multiple service areas
• Analyze large volumes of data during a disaster recovery event
• Communicate metrics to enable data-driven risk management
• Sign off on DR Plans, training, and artifacts for QA
• Coordinate testing strategy enabled by data analytics and automation
• Manage remediation review program to address gaps
• Identify and remediate gaps from controls or audits
• Share insights from Infrastructure meetings to management

Skills

Advanced technical problem-solving

Agile development

Analytical skills

Project management

Communication skills

Education

Bachelor’s degree in Information Technology or Computer Science

Tools

VMware vRO

Fusion

Job description

We are seeking an Infrastructure Disaster Recovery (DR) Service Delivery Manager that will work with the Engineering and Operations Managers across the Infrastructure towers to assess, test, and help to implement various infrastructure solutions with the Resiliency Team. This diverse position will require the individual to work with application and infrastructure owners, DR program managers, automation engineers, and business function testers.

A successful candidate will help to understand the overlap / connections of the existing applications with the underlying infrastructure mechanisms, to aid in cloning the solution in an isolated lab environment, configuring, and testing recovery solutions with DR automation experts, and validating failover testing with business function testers. This person will have hands‑on experience across multiple on‑premises and cloud technologies including Control-M, database, ETL, platform (mainframe, iSeries, VMWare, Unix/Linux, Windows) messaging, middleware, monitoring, operating systems, networking, storage, and virtualization.

Responsibilities

• Serve as key liaison during DR events for Infrastructure, in a spokesperson role for the infra towers if a gap has been identified, facilitating communications between groups
• Have or acquire an in-depth understanding of the various moving parts and functions involved in the DR process especially as involves infrastructure components
• Represent the infrastructure towers in DR planning meetings with IT Leadership and operational committees to communicate the status, capabilities, and infrastructure gaps
• Apply in depth or broad technical knowledge to provide maintenance / automation solutions across one or more technology areas (e.g., database administration)
• Integrate technical expertise and business understanding to coordinate / envision superior solutions for the infrastructure components
• Assess and coordinate high availability and seamless failover resiliency mechanisms across multiple layers of the application and infrastructure stacks
• Manage the update and testing of DR Plans, Point In Time Recovery (PiTR) Plans, and DR Testing of those plans within SLAs without extension
• Demonstrate technical expertise and exert influence outside of immediate Infrastructure tower
• Coordinate and drive innovative team solutions to complex problems
• Service as the POC for DR Test / Fusion incident management events across the infrastructure towers
• Assist in integration of solutions into the DR automation program, reducing overall recovery time for Infrastructure services
• Coordinate innovation and technology experiments in private, public and hybrid cloud at enterprise scale
• Maintain an effective technical network across technical SMEs and architects for multiple service areas
• Analyze high volumes of technical and operational data during a disaster recovery event
• Ingest and communicate program metrics / issues with the greater Infrastructure team to allow for data‑driven risk management and process improvements
• Sign off on Infrastructure procedural documentation, Disaster Recovery Plans, training modules, and other disaster recovery artifacts for quality assurance
• Coordinate and help to guide the implementation of a comprehensive testing strategy enabled through data analytics and automation
• Manage the Infrastructure remediation review program to ensure gaps identified by other functions and stakeholders are appropriately addressed
• Identify and remediate Infrastructure gaps identified by the control teams or audit, or through internal disaster recovery assessments
• Share key insights and learnings from participation in Infrastructure meetings to share with management

Qualifications

• Bachelor’s degree in Information Technology, Management Information Systems, Computer Science or a related discipline
• 7+ years as Infrastructure technical engineer operating at enterprise scale
• 4+ years of DR experience
• Advanced technical problem-solving skills
• Practical experience in both technology infrastructure and application development architectures
• Infrastructure and service architecture/engineering experience, including functional and technical requirements gathering, and solution development
• Strong system analysis and service development experience
• Practical experience operating in an Agile development environment
• Financial or Regulatory domain experience a plus
• VMWare vRO experience a plus
• Familiarity with Fusion a plus

Knowledge/Skills

• Experience in creating Disaster Recovery, BCP, PiTR and DR Plans
• Demonstrated understanding and knowledge of security concepts such as Replication and Backups, Enterprise Architecture, Authentication, Access Management, and Network Segmentation
• Experienced in conducting testing exercises for Disaster/BCP/Cyber Plans
• Well-versed in disaster security industry best practices and regulatory and compliance frameworks
• Highly motivated, energetic self-starter who takes ownership of issues and drives them to resolution
• Good organizational skills - manage and prioritize multiple tasks across different time horizons within deadlines
• Cooperative, and collegial manner to be able to flex to wide range of stakeholders and in high-stakes situations
• Strong analytical, problem solving and process re-engineering skills
• Excellent project management skills; oral and written communication
• Skills in translating broad strategic intent into tactical plans and directions are essential
• Applies broad industry knowledge and awareness
• Negotiate with senior leaders across the business