Technical Analyst

Leidos; Oklahoma City (OK); On-site; USD 59,000 - 107,000; Full time

Job summary

Leidos is seeking a Technical Analyst to support the FAA in Oklahoma City at the Mike Monroney Aeronautical Center. You will join a dynamic team delivering office automation and IT support for instructors, staff, and students in a multiuser environment.

The role emphasizes troubleshooting, documentation, and liaison duties with FAA personnel, ensuring smooth operation of classroom tech, scanners, and access systems. A Bachelor's degree with relevant experience is preferred.

Qualifications

• Excellent customer service skills and ability to work independently.
• Ability to map business processes, prepare documentation, and perform analysis.

Responsibilities

• Serve as first line of contact with external customers via telephone or in person; refer customers to appropriate staff.
• Provide IT/Help desk support for instructors, staff and students; document trouble calls in an automated logbook; route issues to appropriate personnel.
• Maintain office voicemail; clean voicemail messages regularly.
• Provide support in scanning student records for various classes and maintain scanning records log.
• Update electronic door locks and maintain office equipment; contact appropriate personnel for repairs.
• Maintain office supply inventory and report significant operations problems.

Skills

Customer service

Process mapping

Documentation

Analysis

Microsoft Teams

Education

Bachelor's degree

Tools

Microsoft Office 365

JIRA

Job description

Description

The National Airspace System Integration Support Contract (NISC) Division of the Leidos Enterprise Transportation Business Area currently has an opening for a Technical Analyst.

This position will be part of a dynamic team working to support the Federal Aviation Administration (FAA) in Oklahoma City at their Mike Monroney Aeronautical Center location.

Academy Office Automation Support. The contractor must provide Office Automation expertise to the Air Traffic Division Academy. The Contractor must maintain support of systems, application software, and solutions. Application platforms must include standalone desktop workstations, network client/server, and internet/intranet in a single/multiuser environment. Specifically, the Contractor will:

• Serve as first line of contact with external customers via telephone or in person; refer customers to appropriate staff.
• Serve as point of contact for FAA instructors, Staff, Department Managers and personnel.
• Provide IT/Help desk support for Instructors, staff and students. Documenting trouble calls in an automated logbook, referring technical issues to the appropriate personnel including answering the phone and assigning calls.
• Maintain office voicemail, clean all voicemail messages regularly.
• Provide support in the form of scanning student’s records for Terminal, Tower, EnRoute, TSEW, and other classes. Maintain student’s scan records log.
• Transport student’s scanned records to storage area located in Air Traffic Building, room 110.
• Update electronic door locks.
• Clean and maintain scanners (and other office equipment). Contact appropriate personnel for repairs.
• Maintain the office supply inventory; order and pick up supplies as approved by the FAA Manager.
• Report broken and damage classroom chairs and other furniture to appropriatemaintenance personnel so items may be repaired or replaced.
• Notify appropriate personnel of significant operations problems.
• Assist periodically with special projects and tasks as needed.

Basic Qualifications

• Bachelor’s degree and 2 – 4 years of prior relevant experience or master’s with less than 2 years of prior relevant experience. Additional experience may be substituted in lieu of a degree.
• Excellent customer service skills and the ability to work independently.
• Proficiency with Microsoft Office 365 including Teams and other project tracking tools like JIRA.
• Ability to map business processes, prepare documentation, and perform analysis.

Preferred Qualifications

• Knowledge of data quality and data management practices and techniques.
• Understanding of relational databases and ability to query datasets.
• Familiar with the Federal Aviation Administration organizational structure and policies.

August 12, 2026

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range

Pay Range $59,150.00 - $106,925.00

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers.

• competitive compensation
• Health and Wellness programs
• Income Protection
• Paid Leave
• Retirement

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.