Technical Advisor, Softeon

SCC Saddle Creek Corporation; United States; Sur place; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision

401(k) match

Bonus eligibility

Vacation and holiday pay

Employee assistance

Career development and internal promos

Tuition reimbursement

Life insurance & short-term disability

Résumé du poste

Saddle Creek Logistics Services is seeking a seasoned Technical Advisor to oversee implementations and analysis of complex systems within Softeon for Saddle Creek associates. You will act as owner and administrator for architecture, servers, upgrades, and system design, collaborating with IS to drive tactical and strategic initiatives.

You will lead knowledge sharing and consulting across the team, ensuring effective collaboration, training, and delivery of solutions in a fast-paced warehouse

Qualifications

• Bachelor's degree in IS/CS/IE/SC/OM or related field.
• At least 10 years in Information Services or equivalent systems experience.
• At least 4 years of experience with Softeon preferred.
• Experience delivering end-user training as part of implementations, upgrades, or process changes.
• Ability to translate operational challenges into technology and system requirements.
• Experience with warehouse technologies (AMRs, WES, automation control).
• Documented experience leading system projects.
• Ability to learn and apply new technologies and develop processes.
• Strong written and spoken communication; customer focused and trustworthy.
• Willingness to travel 30–50% depending on project.

Responsabilités

• Advises on defined application problems with team leads.
• Develops solutions with documentation and evaluation of alternatives for approval.
• Controls solutions by defining specs and coordinating production with programmers.
• Teaches and upholds system standards.
• Monitors emerging technologies and advises leadership on trends.
• Leads assigned strategic initiatives and accountability.
• Maintains high-quality written and verbal communication.

Connaissances

End-user training

System implementations

Project leadership

Communication

Technical architecture

Travel 30-50%

Formation

Bachelor's degree in Information Systems / CS / Industrial Engineering / Supply Chain / Operations

Outils

Softeon

Description du poste

Why Work for Saddle Creek?

Saddle Creek Logistics Services succeeds by promoting a diverse, friendly, and respectful teamwork environment. As a vital service provider, we not only make a difference in our community but offer our associates opportunities to enhance their skills, build meaningful careers and end each day with a sense of accomplishment.

Location(s): Lakeland, FL; Atlanta, GA; Fort Worth, TX

Note that if you are viewing this posting on an external job board (such as Indeed, LinkedIn, ZipRecruiter, etc.), unless specifically stated in the posting, the provided salary estimates may not be accurate as they are not provided by Saddle Creek.

What does a day in the life of a Technical Advisor look like?

The Technical Advisor of Implementations oversee implementing and analyzing complex systems within Softeon for Saddle Creek associates within a thriving warehouse, start-up location, campus, or region. As a Technical Advisor, you will serve as an owner and administrator for architecture, servers, upgrades, code releases, system solutions design, process design, process documentation, partner communication upwards through the chain of command, troubleshooting, and advanced client system requests. As our new Technical Advisor, you will report to the Sr. Director of Systems and work directly with corporate information services (IS) to complete or lead tactical and strategic initiatives. Within this role, a key drivers and responsibilities will be to lead the knowledge sharing and consulting process for all other members of the team.

Primary Responsibilities

• Advises on defined application problems by conferring with team leaders
• Develops solutions by preparing documentation and evaluating alternative solutions to gain approval across business
• Controls solutions by establishing specifications and coordinating production with programmers
• Teaches and is accountable for system standards
• Keep an eye on emerging technologies in the industry and advise / recommend trends to leadership
• Accountable for assigned strategic initiatives
• High level of written and verbal communication.

Qualifications Must Haves

• Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, Supply Chain, Operations Management, or relevant experience required
• At least 10 years of experience working within Information Services or equivalent systems experience
• At least 4 years of experience working with [Softeon] preferred
• Experience developing and delivering end-user training as part of system implementations, upgrades, or process changes, including hands-on instruction, documentation, and post-launch support.
• Ability to translate operational challenges into technology and system requirements for internal teams and external vendors.
• Experience implementing and supporting warehouse technologies including Autonomous Mobile Robots (AMRs), Warehouse Execution Systems (WES), automation control systems, and supporting operational technologies.
• Documented experience leading system projects
• Have ability to learn, understand, and apply new technologies and develop processes
• Perform as an effective contributor in a team-oriented environment and accomplish desired results with a high degree of quality
• Be customer focused and possess a high degree of integrity and trust
• Be able to effectively prioritize and execute tasks in a high-pressure environment
• Ability to travel 30-50% of the time, project dependent.
• Excellent verbal and written communication skills
• Comfortable working in active warehouse and distribution center environments.

These are the areas that move you up the application process but should not hold you back from applying.

We want applicants that have a strong desire to learn and join our industry or continue to grow with our industry.

Business experience in the supply chain industry and multiple industry verticals Agile scrum methodology experience Advanced degree in supply chain or other related field Six Sigma Certification(s) #LI-LB1 .

Benefits

• Benefits package including medical, dental, vision, HSA, and medical reimbursement
• Annual bonus eligibility
• 401(k) match
• Vacation and holiday pay
• Employee assistance and identity theft protection
• Career development and opportunity for internal promotions
• Tuition reimbursement for further education
• Company paid life insurance and short term disability

Saddle Creek is an Equal Opportunity employer and an affirmative Action employer, as required by law. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breastfeeding and related medical conditions), mental or physical disability, medical condition, military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders. View the EEO poster here. View the E-Verify Posting here. Saddle Creek is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability to search and apply for a career opportunity, please send an e-mail to [e-mail] and let us know your contact information and the nature of your request.

Since 1966, Saddle Creek has grown from a family-owned warehouse in Lakeland, Florida, into one of the country’s largest family-owned third-party logistics providers. From day one, our associates have helped build Saddle Creek into the company it is today—serving customers, supporting one another and living our values of service, respect, accountability and integrity. Here, you can build your skills, do meaningful work, and be part of a team that values people.