Technical Advisor II, Knowledge Management

FHI 360; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive benefits package

Job summary

FHI 360 is seeking an experienced senior lead for knowledge management and external communications to guide strategic engagement across large, multi-country health programs. The role directs knowledge products, messaging, dissemination events, and quality assurance, ensuring donor branding and evidence-based communications.

The ideal candidate has 12+ years in global health, advanced degree, and proven leadership in knowledge management, learning, and external visibility.

Qualifications

• Master's degree or international equivalent in Knowledge/Information Services, Communications, Public Health, International Development, Social Sciences, or related field.
• Project Management certification preferred.
• 12+ years of experience in global health, international development, knowledge management, or related field.

Responsibilities

• Lead design and implementation of knowledge management and external visibility strategies across large, multi-country projects.
• Oversee processes and tools for knowledge sharing and cross-country learning.
• Direct identification, documentation, synthesis, and dissemination of lessons learned and best practices.
• Lead webinars, learning events, and other dissemination activities.

Skills

Knowledge management leadership

Strategic engagement

Project management

Technical writing & editing

Graphic design/visual communications

Education

Master's degree in related field

Project Management certification

Tools

SharePoint

Microsoft Office

Adobe Creative Suite

Canva

Sprout Social

Muck Rack

Zoom/Teams

Job description

Job Summary:

Provides advanced technical leadership for knowledge management, external visibility, and strategic engagement across large, complex, multi-country global health projects in global health security, emergency and outbreak response, HIV, tuberculosis, malaria, polio, maternal, newborn, and child health, and health systems strengthening. Sets strategic direction and oversees systems and approaches that facilitate knowledge sharing, collaboration, and cross-country learning. Leads the development of strategic messaging and high-quality technical products for donor, government, partner, and public audiences to communicate project achievements, innovations, evidence, and impact. Directs the planning and execution of webinars, conference sessions, technical events, and other dissemination activities. Ensures technical accuracy, consistency, and adherence to donor branding and marking requirements and organizational standards across products and platforms. Advises project and organizational leadership on approaches to capture, synthesize, and disseminate evidence, lessons learned, and best practices that strengthen program performance and promote the use of knowledge across projects. Provides technical guidance to staff and consultants and may oversee a technical area, team, or portfolio. Strong leadership, project management, writing and editing skills, attention to detail, and the ability to manage multiple priorities are essential; experience with social media, photography, graphic design, and visual communications is desirable.

Technical Requirements:

• Provides advanced technical leadership in knowledge management, external visibility, and strategic engagement related to one or more of the following technical areas: global health security; outbreak and emergency response; HIV; tuberculosis; malaria; polio; maternal, newborn and child health and nutrition; and health systems strengthening.
• Advises senior technical and project leadership on strategies, systems, and approaches for identifying, synthesizing, and communicating evidence, lessons learned, best practices, and innovations.

Project Design Implementation:

• Leads the design and implementation of knowledge management and external visibility strategies, work plans, and technical components for large, complex, multi-country projects.
• Oversees processes, tools, and approaches that promote knowledge sharing, collaboration, and cross-country learning across projects and technical areas.
• Directs the identification, documentation, synthesis, and dissemination of lessons learned, best practices, innovations, evidence, and project achievements.
• Leads the planning and execution of webinars, learning events, technical exchanges, conference sessions, and other knowledge-sharing and dissemination activities that support project and organizational objectives.

Business Development and Client/Funder Support:

• Leads or contributes to the design of knowledge management, learning, external visibility, and dissemination components of proposals, budgets, and work plans.
• Provides technical input and strategic messaging for proposal development, client and funder meetings, presentations, and reports.
• Maintains collaborative relationships with donor and client organizations, relevant government agencies, bilateral organizations, and NGOs.

Capacity Strengthening:

• Develops and implements activities to strengthen the knowledge management, technical communications, and external visibility capacity of country office staff and implementing partners.
• Provides technical guidance, coaching, and tools to support consistent quality and effective knowledge sharing across countries and projects.

Staff Leadership and Training:

• May supervise team members, consultants, or other technical contributors; assigns work, monitors progress and quality, and supports professional development.
• Develops and implements training, guidance, and competency-strengthening activities and identifies strategies to address capacity gaps.

Project/Program Reporting:

• Leads the development and quality review of digital and visual knowledge products, including social media content, photography, data visualization, graphic design, video, and multimedia materials, as needed.
• Synthesizes complex technical information and evidence from multiple sources into concise, strategic, audience-appropriate products for donors, partners, government stakeholders, project teams, and public audiences.

Quality Assurance:

• Proactively identifies risks or challenges affecting deliverable quality, timeliness, or compliance and develops mitigation plans.
• Reviews and evaluates the effectiveness of knowledge management, dissemination, and external visibility approaches and recommends enhancements to systems and procedures.

Applied Knowledge & Skills:

• Demonstrated expertise in synthesizing complex technical information, evidence, and lessons learned into clear, strategic, actionable messages and products tailored for technical, donor, program, government, partner, and public audiences.
• Knowledge of donor branding and marking requirements, organizational style standards, and quality assurance and clearance processes for technical and public-facing products.
• Strong leadership, project management, analytical, problem-solving, negotiation, and relationship-management skills.
• Excellent writing, editing, storytelling, content and message development, and verbal communication skills.
• Must be able to read, write, and speak fluent English. Proficiency in French is desired; proficiency in other languages is a plus.

Education:

• Master's Degree or its International Equivalent in Knowledge/Information Services, Communications, Education, Public Health, International Development, Social Sciences, or a related field.
• Project Management certification preferred.

Experience:

• Typically requires 12+ years of relevant experience in global health, international development, knowledge management, technical communications, organizational learning, or a related field.
• Demonstrated experience providing technical leadership for large, complex, multi-country projects or programs.
• Demonstrated experience leading the development and quality assurance of technical products, strategic messaging, knowledge-sharing activities, and external communications for donor, government, partner, or public audiences.
• Experience leading or contributing to business development efforts, including proposal design, writing, budgeting, or work planning.
• Relevant publications, presentations, reports, campaigns, tools, or multimedia products.
• Prior work experience in a non-governmental organization, government agency, or similar international development organization.

Typical Physical Demands

• Typical office environment.
• Ability to spend long hours looking at computer screen and doing repetitive work on a keyboard.
• Ability to sit and stand for extended periods of time.
• Ability to lift/move up to 5 lbs.

Technology to be Used

• Personal Computer/Laptop, Microsoft applications (i.e., Office 365, SharePoint, Skype/Zoom/Teams), cell phone/mobile technology, and standard office equipment.
• Proficiency in Skills in Adobe Creative Suite, Canva, Sprout Social, Muck Rack, or other creative software/applications a plus.

Travel Requirements

• 10% - 25%

The expected US Based hiring salary range for this role is listed below. Candidates FHI 360 pay ranges represent national averages that vary by geographic location. When determining an offer amount, FHI 360 factors in multiple considerations, including but not limited to: relevant years of experience and education possessed by the applicant, internal equity, business sector, and budget.

Base salary is only one component of our offer. FHI 360 contributes 7% of monthly base pay to a money purchase pension plan account. Additionally, all US-based staff working full-time, which is calculated at 40 hours/week, receive 18 days of paid vacation per year, 12 sick days per year, and 11 holidays per year. Paid time off is reduced pro rata for employees working less than a full-time schedule.

US Based Hiring Salary Range: 120,000-160,000 annual USD

International hiring ranges will differ based on location

This job posting summarizes the main duties of the job. It neither prescribes nor restricts the exact tasks that may be assigned to carry out these duties. This document should not be construed in any way to represent a contract of employment. Management reserves the right to review and revise this document at any time.

FHI 360 is an equal opportunity employer whereby we do not engage in practices that discriminate against any person employed or seeking employment based on race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, marital status, physical or mental disability, protected Veteran status, or any other characteristic protected under applicable law.

Our values and commitments to safeguarding:FHI 360 is committed to preventing any type of abuse, exploitation and harassment in our work environments and programs, including sexual abuse, exploitation and harassment. FHI 360 takes steps to safeguard the welfare of everyone who engages with our organization and programs and requires that all personnel, including staff members and volunteers, share this commitment and sign our code of conduct. All offers of employment will be subject to appropriate screening checks, including reference, criminal record and terrorism finance checks. FHI 360 also participates in the Inter-Agency Misconduct Disclosure Scheme (MDS), facilitated by the Steering Committee for Humanitarian Response. In line with the MDS, we will request information from job applicants' previous employers about any substantiated findings of sexual abuse, exploitation and/or harassment during the applicant's tenure with previous employers. By applying, job applicants confirm their understanding of these recruitment procedures and consent to these screening checks.

FHI 360 will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.

FHI 360 fosters the strength and health of its workforce through acompetitive benefits package, professional developmentand policies and programs that support a healthy work/life balance. Join our global workforce to make a positive difference for others - and yourself.