Technical Advisor

Kforce Inc; Boca Raton (FL); Sur place; USD 90 000 - 140 000; Plein temps

Avantages offerts par ce poste

Comprehensive benefits including med/d

Résumé du poste

Kforce Inc is seeking a senior IT operations professional to partner with the Engagement Lead and steer technical tasks across engagements. You will assist with immediate actions, SentinelOne deployment, and troubleshooting while ensuring data preservation and forensic readiness.

You will oversee recovery, remediation, backups validation, and escalation of complex issues, interfacing with client technical teams and Arete stakeholders as needed.

Qualifications

• Bachelor's/technical degree or equivalent experience.
• 6+ years of experience in IT operations and administering IT systems.
• Technical certifications such as Cisco Networking, Security+, Microsoft Server/Azure preferred.

Responsabilités

• Partner with the Engagement Lead to manage technical tasks during an engagement.
• Assist the Client with immediate actions and SentinelOne installation/troubleshooting.
• Ensure data preservation steps and assist with forensic collections.
• Manage infrastructure recovery/restoration and decryption/remediation efforts.
• Review backup solutions and validate backups.
• Escalate and resolve technical issues across the engagement lifecycle.

Connaissances

Leadership

Communication

Problem solving

Customer service

Innovative thinking

Scripting (PowerShell/Bash/Python)

Formation

Bachelor's/technical degree

6+ years IT operations experience

Outils

Cisco Networking

Security+

Microsoft Server/Azure

Description du poste

Responsibilities

• Partners with the Engagement Lead (EL) to manage the overall technical tasks during an engagement
• Assists the Client with the completion of immediate actions
• Assists the Client with SentinelOne (S1) agent installation and troubleshooting
• Ensures data preservation steps are taken and assists with forensic collections
• Manages Infrastructure Recovery/Restoration and Decryption/Remediation efforts
• Reviews backup solutions and assists with the validation of backups
• Consults on the resolution of all technical issues such as EDR deployment, troubleshooting, forensics collections, and onsite restoration
• Ensures the Strategic Plan contains comprehensive technical details and identifies additional technical resources based on Strategic Plan task list and milestones set by the EL
• Serves as an internal expert on the entire engagement lifecycle and portfolio of services at a technical level
• Serves as an escalation point for Technical Advisor, Engineer, and Technician positions for both technical and non-technical issues
• Ensures all activities, findings, and hourly time are properly documented
• Backfills the EL as needed on kickoff calls and daily update calls, etc. and may also fill in for other team members such as SOC or Forensics, depending on their experience and skillset
• Interfaces with the client's technical team members, outside technical teams, the EL, the Project Manager and other Arete Teams to ensure the overall technical success of the engagement
• Clearly articulates technical recommendations for enhancing client cybersecurity and/or IT infrastructure both verbally and in in writing (as directed by Counsel)
• May train or mentor other technical roles
• Identifies and escalates underperforming team members to help expedite Client recovery efforts and identify mentoring opportunities

Requirements

• Bachelor's/technical degree and 6 years of experience relevant experience working in IT operations and administrating IT systems, or equivalent experience
• Technical Certifications, Cisco Networking, Security +, Microsoft Server/Azure, etc., preferred
• General knowledge of the Incident Response lifecycle and the tools and processes leveraged over the entire engagement
• Sufficient knowledge of all Arete core offerings, processes, and internal/proprietary tools
• Ability to lead projects with multiple stakeholders and resolve conflicts
• Strong influential leadership and interpersonal skills, professional presence and experience collaborating with peers on remote teams
• Strong communication and problem-solving skills
• Customer service focused with proven ability to manage multiple priorities
• Innovative and creative thinking skills
• Previous experience scripting for automation (PowerShell, Bash, Python).
• Familiarity with industry standard incident response and forensics threat hunting software and toolsets
• Advanced knowledge of multiple technologies: Multi-factor Authentication, Storage solutions, Hypervisors, Operating Systems, Networking, System Administration, Remote Monitoring and Management tools (RMMs), Log Aggregation and Collections, etc.
• Thorough knowledge in at many of the following areas: virtualization, Windows Server, Linux/Unix, LDAP/Active Directory, DNS, networking, firewalls, DMZ, scripting/PowerShell, cloud solutions (Azure, AWS, etc), Microsoft 365, information security, SaaS integrations, MDM, SIEM platforms, MFA, RMM.
• Ability to align tasks with the larger objective of the project engagement process
• Previous experience rebuilding applications and custom Windows servers as well as domain controllers and verifying correct operations
• Ability to work onsite or during non-business hours, etc.

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.