Technical Account Representative

Superior-Lithographics; Huntington Park (CA); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Partial work-from-home option

Benefits included

Job summary

Superior Lithographics is seeking a Technical Account Representative in Huntington Park, CA. You will manage customer orders from quote to delivery, coordinating with sales, prepress, production planning and manufacturing to ensure accuracy and high customer satisfaction.

The role requires packaging industry knowledge, strong communication, and the ability to multitask in a fast-paced environment. Onsite work with standard weekday hours is expected.

Qualifications

• Bachelor’s degree preferred but not required.
• 5+ years in paper-based packaging and account management.
• Experience with ERP software and customer portals.
• Proficiency with Microsoft Outlook, Excel, Word.

Responsibilities

• Build and maintain strong relationships with customers, sales, and cross-department teams.
• Respond promptly and professionally to customer inquiries by phone, email, and portals.
• Review quotes; gather specifications for accurate estimating.
• Understand ordering patterns, lead times, and expectations.
• Coordinate submissions through design, preflight, and file prep; track revisions and approvals.
• Maintain specification records for production.
• Review purchase orders for accuracy and resolve discrepancies before release to production.
• Communicate priorities and special requirements to internal teams.
• Balance customer expectations with plant capacity and scheduling.
• Track orders and provide proactive updates to customers.

Skills

Project Management

Customer Service

Education

Bachelor's Degree

Tools

ERP Software

Microsoft Excel

Customer portals

Outlook/Office

Job description

Primary Skill: Project Management / Customer Service

Location: Huntington Park, California

Job ID: 61911

Posted: Wednesday, July 15, 2026

Country: United States

Salary Range: 70k - 80k

Type of Work: Full Time

Work Shift(s): 1st Shift

Overview

Job Description The Technical Account Representative serves as the key point of contact between customers, sales, prepress, production planning and manufacturing departments. This role maintains relationships and supports growth by managing customer orders from concept and quote through delivery, ensuring accuracy, responsiveness, and a high level of customer satisfaction. This position requires strong packaging industry knowledge, excellent communication skills, attention to detail, and the ability to manage multiple priorities in a fast-paced manufacturing environment. The Technical Account Representative is expected to handle complex accounts, resolve issues independently, and help improve internal customer service processes.

Responsibilities

• Build and maintain strong relationships with customers, sales, and cross-department teams.
• Respond promptly and professionally to customer inquiries by phone, email, and customer portals.
• Receive and review customer quote requests. Gather specifications and details required for accurate estimating.
• Understand each customer’s ordering patterns, specifications, lead times, and expectations.
• Coordinate new structure and artwork submissions through design, preflight, and file prep. Track revisions, expectations, and approvals.
• Maintain specification records to ensure current and accurate information for production.
• Review purchase orders for accuracy. Identify and resolve discrepancies before orders are released to production.
• Communicate customer priorities, expectations, and special requirements to internal teams.
• Work closely with scheduling and production planning to balance customer expectations with plant capacity and operational capabilities.
• Track orders throughout the manufacturing process and provide proactive updates to customers.
• For customers on contracts or with more robust programs: Maintain customer-facing dashboards; Monitor finished goods inventory and coordinate releases; Review forecast vs. actual to assess raw material needs and trigger new orders.
• Sense of urgency for service and caring for others.
• High ability to stay organized while managing multiple projects and customers simultaneously.
• Professional verbal and written communication skills. Understands business etiquette.
• High Emotional Quotient. Can adapt to varying customer personalities and mirror their style to connect.
• High technical aptitude and problem solving. High level of curiosity and passion for understanding the “why.”
• Enthusiastic and optimistic in a stimulating problem-solving environment.
• Desire to continuously improve, be resourceful, and learn.

Qualifications

• Bachelor’s Degree preferred but not required.
• 5+ years in paper-based custom packaging such as corrugated and/or folding carton.
• 5+ years in Project Management, or Account Management in a manufacturing environment.
• Experience with mid to large-size customers, preferably in food and other high-volume parallel industries.
• Strong understanding of production workflows. Ability to read and interpret production specs, estimates, proofs, and order history.
• Proficiency with Microsoft Outlook, Excel, Word, ERP Software, and customer portals.

Schedule & Compensation

Schedule: Monday thru Friday 8:00am – 5:00pm

Type: Salary, Full-time with Benefits, Onsite

Wage Range: $75,000–$90,000 annually, depending on experience.

EEO

Superior Lithographics is an Equal Opportunity Employer

Benefits / Company Values

• A culture of opportunity with space for experimentation and ideas.
• A refreshingly transparent workplace where team-members are empowered to transform the way things are done.
• Commitment to promote and develop from within.
• Value in job/time flexibility and work-life balance. Optional, partial work-from-home on case-by-case basis.
• Emphasis on career development and training.
• Continuous investment back into the company and its employees.
• Multitude of dedicated support departments and technical experts: Quality, Design, Food Safety, Manufacturing, etc.