Technical Account Manager, West

ZipRecruiter; Los Angeles (CA); Remote; USD 80,000 - 100,000; Full time

Job summary

A leading recruitment platform is seeking a Technical Account Manager to act as a primary contact for clients, ensuring the success of parking access and revenue control systems. This role involves account management and technical expertise with a strong emphasis on communication and problem-solving skills. The position allows for remote work and may require travel for on-site support.

Qualifications

• Proven experience in technical account management or technical support roles.
• Strong understanding of networked hardware/software systems.
• Ability to manage multiple projects while maintaining high customer satisfaction.

Responsibilities

• Serve as the primary point of contact for assigned customers.
• Support system deployment and provide remote and on-site support as needed.
• Bridge the gap between clients, sales, and technical teams.

Skills

Technical account management

Problem-solving skills

Communication skills

Interpersonal skills

Project management

Job description

Job Description

Overview:

The Technical Account Manager (TAM) serves as the primary point of contact for assigned customers, combining account management, technical expertise, and sales support to deliver exceptional service and ensure the success of parking access and revenue control system (PARCS) solutions. This role bridges the gap between clients, sales, and technical teams managing relationships, supporting system deployment, and providing both remote and on-site support as needed.

Qualifications:

• Proven experience in technical account management, field service, or technical support roles.
• Strong understanding of networked hardware/software systems, preferably in parking access and revenue control or related industries.
• Excellent problem-solving, communication, and interpersonal skills.
• Ability to manage multiple projects and priorities while maintaining high customer satisfaction.
• Willingness to travel for on-site support and customer meetings as needed.

Remote work