Customs Specialist (Europe)

Nivoda; United States; Remote; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Flexible working

Remote work

Growth opportunities

Unlimited holidays

Job summary

Nivoda is a fast-scaling global B2B diamond and gemstone marketplace. This new role sits within fulfilment, focusing on trade compliance, classification, and broker relationships to enable smooth cross‑border shipments and duty management across Europe and beyond.

You will own the duty drawback program and work with Legal & Compliance to interpret regulations, while building scalable processes as the business expands into new markets.

Qualifications

• Proven experience in global trade compliance or customs operations.
• Experience managing customs broker relationships and shipment documentation.
• Experience with duty drawback or tariff reclaim claims.

Responsibilities

• Prepare all shipment documentation and commercial invoices, and store centrally on our platform.
• Apply HTS classifications and country-of-origin determinations across our processes.
• Manage day-to-day customs broker relationships and monitor broker performance.
• Monitor duties as part of landed costs and file claims when errors are found.
• Resolve routine customs queries during clearance and ensure correct declarations.
• Own the duty drawback program day to day and coordinate with Livingstone for claims.
• Monitor the US import bond to keep it compliant for our largest lane.
• Collaborate with manufacturers (starting with India) for export documentation.
• Identify duty-saving opportunities through FTAs such as India-UK, EU-UK, EU-India, UAE-India.
• Build out trade compliance processes as we scale into new markets.

Skills

Trade compliance

Customs operations

US import/export

Broker management

Duty drawback

Cross-functional collaboration

Job description

Location: Fully remote in Europe

Working Hours: Mon - Fri, 9AM - 6PM

About Nivoda

Nivoda is a rapidly scaling global B2B diamond and gemstone marketplace connecting jewellery retailers with competitive, high-quality suppliers worldwide. Processing $300M+ in annual transactions and operating across multiple regions, Nivoda is transforming a $350B industry that has historically been slow to modernise.

Our Mission

Nivoda started with a simple observation: buying and selling diamonds was slow, opaque, and inefficient, no matter how big or small your business was. Our platform fixes this by giving every jewellery business, wherever they are in the world, the same access to inventory, financing, and logistics as the biggest players in the industry.

About the Role

As we expand into jewellery and new markets, the complexity of moving products across borders has grown fast. Loose diamonds have historically had simple customs treatment in most jurisdictions; jewellery is a different story, with its own tariff regimes and duty rules. This is a new, dedicated role that will sit within fulfilment, close to the shipments and the broker relationships where trade compliance actually gets executed day to day preparing documentation, applying classifications, managing broker performance, and owning our duty drawback program end to end. Legal & Compliance own the policy layer: the classification framework, country-of-origin rules, and regulatory interpretation. You'll partner with them constantly and escape anything genuinely unclear, but this role owns execution.

It's an individual contributor role with high ownership; there's no capability like this at Nivoda today, so you'll be building the operating rhythm as you go, not inheriting one.

What will you be doing?

• Prepare all shipment documentation and commercial invoices, and ensure accurate, complete documentation is retrieved from brokers and carriers and stored centrally on our platform
• Apply the HTS classifications and country-of-origin determinations that Legal & Compliance have approved, consistently across our shipment processes and systems in partnership with product
• Manage day-to-day customs broker relationships, coordinating clearance, reviewing broker performance, and ensuring broker practices stay aligned with our classification framework
• Monitor duties as part of landed shipping costs, catch unexpected duty outcomes, and file claims with customs brokers when errors are found
• Resolve routine customs queries during clearance, and ensure declarations for import and export are applied accurately
• Own the duty drawback program day to day, acting as the internal point of contact with Livingstone, and preparing and validating claims before submission
• Monitor the US import bond and keep it compliant, since this underpins business continuity for our largest lane
• Partnering with our manufacturers (starting with India) to ensure their export documentation and processes support compliant, duty-efficient shipping
• Identifying and acting on duty-saving opportunities through relevant free trade agreements (e.g. India-UK, EU-UK, EU-India, UAE-India)
• Building out trade compliance processes as our jewellery business scales into new duty-liable markets, and escalating complex classification or legal interpretation questions to Legal & Compliance

What do we need from you?

• Proven experience in global trade compliance or customs operations, with a track record on US, UK, EU import/export specifically
• Extensive US import-export experience is required.
• Direct experience managing customs broker relationships and shipment documentation at volume
• Experience filing duty drawback or tariff reclaim claims
• Comfortable working as an individual contributor with real autonomy
• Detail-oriented and process-minded: you'll be establishing how this works at Nivoda, not just following an existing playbook
• Based in the EU or UK, with the flexibility to work across time zones as we scale globally
• Strong stakeholder management skills, coordinating external brokers/carriers/manufacturers and internal Legal, Fulfilment, and Ops teams
• A commercial mindset, you connect compliance work back to cost savings and business impact

Nice to have

• Experience with free trade agreements and preferential duty schemes (e.g. India–UK, EU–UK, EU–India, UAE–India)
• Experience in jewellery, diamonds, gemstones, or other high-value/luxury goods logistics
• Experience with Indian export processes
• Background in a fast-scaling, international e-commerce or marketplace business

Our culture and what we offer

At Nivoda, we believe that employees today want to evolve in a collaborative, high-growth environment where they can demonstrate their abilities and thrive both professionally and personally. We work to create a culture of empowerment, continuous learning, and growth where everyone can bring their expertise, own projects, and easily measure their impact. Dynamic working environment in a rapidly growing company. Enjoy a pleasant, low-hierarchy work environment. Engage in intellectually challenging work that contributes significantly to Nivoda's success and scalability.

Our current benefits

• Flexible working and a vibrant company culture
• Remote work
• Plenty of opportunities for growth and learning
• Unlimited holiday allowance
• Chance to join and contribute to a company during its exponential expansion phase

Equal Opportunity

Nivoda is proud to be an equal opportunity workplace dedicated to promoting diversity. We don't discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status or disability status. Even if it seems you don't meet 100% of our musts - don't let it stop you. We are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.

Please note: Our Talent Acquisition Team is international. We kindly ask you to submit your CV and application in English so that it can be reviewed correctly.