Technical Account Manager, Security Access Service Edge - U.S. E

Check Point Software; Boston (MA); On-site; USD 80,000 - 110,000; Full time

Job summary

A leading cybersecurity firm, Check Point Software, is seeking a Technical Account Manager to oversee Secure Service Edge projects and foster long-term client relationships. The ideal candidate will have extensive experience in technical management, strong interpersonal skills, and a passion for cybersecurity to meet evolving customer needs. This role demands proactive management of the customer experience while enhancing product adoption.

Qualifications

• At least 10 years of experience in technical account management or support roles.
• Strong problem-solving skills and technical orientation.
• Ability to communicate complex technical concepts.

Responsibilities

• Manage end-to-end Secure Service Edge projects.
• Enhance product adoption and maintain customer relationships.
• Collaborate with sales, product, and R&D teams.

Skills

Technical acumen

Problem solving

Customer engagement

Tools

Salesforce

Job description

Technical Account Manager, Security Access Service Edge - U.S. E

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Technical Account Manager, Security Access Service Edge - U.S. E

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Why Join Us?

As the world’s leading vendor of Cyber Security, facing the most sophisticated threats and attacks, we’ve assembled a global team of the most driven, creative, and innovative people. At Check Point, our employees are redefining the security landscape by meeting our customers’ real-time needs and providing our cutting-edge technologies and services to an ever-growing customer base.

Check Point Software Technologies has been honored by Time Magazine as one of the World’s Best Companies for 2024. We've also earned a spot on the Forbes list of the World’s Best Places to Work for five consecutive years (2020-2024) and recognized as one of the World’s Top Female-Friendly Companies. If you're passionate about making the world a safer place and want to be part of an award-winning company culture, we invite you to join us.

About The Role

Check Point is seeking an experienced Technical Account Manager to join our rapidly expanding Secure Service Edge business. Responsible for End-To-End management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, product adoption and training while managing technical relationships with our customers.

Key Responsibilities

We are looking for a Technical Account Manager with excellent technical skills and intuition, with a “can-do” approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

• At least 10 years of experience as Technical Account Manager/Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
• Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
• Provide guidance on technical and strategic aspects of customer engagements.
• Strong problem solving skills and a great Technical orientation to resolve issues
• Provide technical expertise and support during onboarding and on going process.
• Independent and Self-motivated, proactive approach while owning the processes end-to-end
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Attention to detail, highly organized, with an absolute focus on quality of result
• Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
• Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
• Thrives under pressure
  
  

Qualifications

• Possess a deep understanding of the company's products and solutions.
• Proven experience in matrix management.
• International experience is requested.
• Strong technical acumen with the ability to understand and communicate complex technical concepts.
• Proven experience in presenting products and solutions
• +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
• Salesforce experience - an advantage
• Good understanding of Secure Service Edge and SASE solutions- an advantage
• Outstanding interpersonal and communication skills.
• Demonstrated success in collaborating with cross-functional teams.
• Strategic thinking and problem-solving abilities.
• Experience in a customer-facing role, preferably in a Professional Services organizations.
• Ability to travel as required.
• Must be eligible to work in the United States without sponsorship from an employer now or in the future.
  
  

EOE M/F/Veterans/Disabled

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Computer and Network Security, Software Development, and IT Services and IT Consulting

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