Technical Account Manager, Reagent Services

Society for Conservation Biology; Piscataway Township (NJ); Remote; USD 125,000 - 150,000; Full time

Job summary

An innovative biotechnology company is seeking a Technical Account Manager to provide exceptional support and technical expertise to clients. This role involves managing customer relationships, offering tailored solutions, and ensuring satisfaction through effective communication and project management. The ideal candidate will hold a PhD in a relevant life science discipline and possess strong analytical and problem-solving skills. Join a dynamic team committed to advancing biotechnology and making a positive impact on health and nature. If you thrive in a fast-paced environment and are passionate about customer service, this opportunity is perfect for you.

Qualifications

• PhD in relevant life science discipline required.
• Strong analytical and problem-solving skills essential.

Responsibilities

• Provide technical support and advice to customers.
• Analyze customer needs and resolve technical issues.
• Collaborate with internal teams for sustainable growth.

Skills

Verbal Communication

Written Communication

Analytical Skills

Problem-Solving Skills

Customer Service

Project Management

Attention to Detail

Education

PhD in Life Science

Job description

Technical Account Manager, Reagent Services

Piscataway, New Jersey, United States

About GenScript

GenScript Biotech Corporation (Stock Code: 1548.HK) is a global biotechnology group. Founded in 2002, GenScript has an established global presence across North America, Europe, the Greater China, and Asia Pacific. GenScript's businesses encompass four major categories based on its leading gene synthesis technology, including operation as a Life Science CRO, enzyme and synthetic biology products, biologics development and manufacturing, and cell therapy.

GenScript is committed to striving towards its vision of being the most reliable biotech company in the world to make humans and nature healthier through biotechnology.

About ProBio

ProBio proactively provides end-to-end CDMO service from drug discovery to commercialization with proactive strategies, professional solutions and efficient processes in cell and gene therapy (CGT), vaccine, biologics discovery and antibody protein drug to accelerate drug development for customers.

Job Scope:

The Technical Account Manager provides account management and high-level technical support to customers, serving as the primary technical source for supporting sales/marketing activities. Technical Account Managers take full responsibility of the daily operation of customer service function to strengthen customer relationships and ensure customer satisfaction. The focus of work is in project management, project design, and proactive account management.

While this role is remote, we are seeking someone based on the East Coast of the US, to be able to better provide support to our Northeast clients.

Responsibilities:

• Provide primary business, technical and product/service advice to customers, include providing effective solutions to customer’s project inquiries and generating price quotes for project design.
• Analyze customers’ needs, resolve customers' troubleshooting and/or complaints with a technical issue and advise them of additional services and product solutions when necessary.
• Identify potential areas of concern for customers. Make recommendations based on recognizing customers’ current and future needs during continued business relationship.
• Maintain close communication with customers as well as facilitate communication with technical support when necessary.
• Collaborate with internal teams/departments to achieve sustainable growth.
• Organize and provide training for internal sales and external distributors by delivering presentations or/and demos.

Qualifications:

• The ideal candidate holds a PhD in a relevant life science discipline, such as cell biology, immunology, molecular biology and peptide therapeutics.
• Exceptional verbal and written communication and presentation skills.
• Must be customer-centered and proactive/action-oriented.
• Excellent analytical skills & problem-solving skills, able to grasp new concepts quickly.
• Strong organization skills with great attention to detail.
• Enjoy working in a fast-paced and team-oriented environment.