Technical Account Manager - OpenShift Container Platform

Red Hat; Virginia (MN); Remote; USD 94,000 - 152,000; Full time

Job summary

Join a dynamic team as a Technical Account Manager, where you will play a crucial role in supporting enterprise clients with OpenShift solutions. This position focuses on customer engagement and collaboration, ensuring clients receive tailored support and advocacy. You will work with cutting-edge container technologies and help clients navigate their cloud application deployments. With a commitment to transparency and inclusion, this forward-thinking company fosters an environment where your contributions will make a significant impact on customer satisfaction and loyalty. If you are passionate about technology and customer success, this is the perfect opportunity for you.

Benefits

Health coverage

Retirement plans

Paid leave

Comprehensive benefits

Diversity and inclusion initiatives

Qualifications

• U.S. citizenship required for government contracts.
• Strong technical skills and customer engagement experience.

Responsibilities

• Support clients in deploying automated cloud applications.
• Conduct technical reviews and share knowledge to prevent issues.

Skills

Technical and customer-facing skills

Knowledge of PaaS solutions

Experience with Docker

Experience with Kubernetes

Experience with Ansible

Excellent communication skills

Knowledge of CI/CD

Ability to handle multiple issues

Education

Bachelor's degree in a related field

Tools

Docker

Kubernetes

Git

Ansible

Red Hat Cloud Suite

Job description

Technical Account Manager - OpenShift Container Platform

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About The Job

Red Hat's North American Public Sector Services team is seeking an enterprise engineer with expertise in Platform-as-a-Service and container technologies to work remotely in the U.S. Eastern or Central Time Zone. You will collaborate with public sector clients to provide architectural guidance and implementation support for Red Hat OpenShift solutions. This is a non-sales role focused on customer engagement, part of the Red Hat engineering and technical support teams. Your goal is to foster customer loyalty through tailored support, collaboration, and advocacy.

Responsibilities

• Support enterprise clients in deploying automated and containerized cloud applications
• Quickly learn new technologies, including container orchestration, registries, build strategies, and microservices
• Conduct technical reviews and share knowledge to prevent issues
• Understand customer infrastructures, hardware, and environments
• Collaborate with engineering, development, product management, and support teams
• Manage customer cases, maintain documentation, and develop engagement plans
• Build trust and act as customer advocate; present operational reviews
• Manage and expand customer relationships with attentive support
• Travel as needed for customer visits

Qualifications

• U.S. citizenship is required for government contracts
• Strong technical and customer-facing skills
• Knowledge of PaaS solutions like Red Hat OpenShift
• Experience with Docker, Kubernetes, cloud management (e.g., Red Hat Cloud Suite), and automation (e.g., Ansible)
• Understanding of enterprise architecture and business drivers
• Experience with hardware vendors
• Ability to handle multiple issues and projects
• Excellent communication skills
• Knowledge of CI/CD, source control tools like Git or SVN
• Optional: Software engineering background, experience with RPM Linux and Java
• Willingness to provide after-hours support and occasional on-site visits

Preferred Skills

• Bachelor's degree in a related field
• U.S. security clearance
• Red Hat Certified Engineer (RHCE)
• Experience in DevOps, cloud deployment, and containerized applications
• Familiarity with multiple cloud providers
• Experience with Red Hat technologies like RHEL, Satellite, OpenShift, OpenStack, Ansible

Additional Information

Salary range: $94,550 - $151,170, based on qualifications. Red Hat offers comprehensive benefits, including health coverage, retirement plans, paid leave, and additional perks. Our culture emphasizes transparency, collaboration, and inclusion, welcoming applicants from diverse backgrounds. Red Hat is an equal opportunity employer committed to diversity and inclusion. For assistance with the application process, contact [e-mail].