Technical Account Manager - Mid-Market (Hebrew Speaking - Europe, Remote)

CrowdStrike Inc.; United States; À distance; USD 110 000 - 150 000; Plein temps

Avantages offerts par ce poste

Competitive vacation and holidays

Professional development opportunities

Great Place to Work Certified

Equity awards

Résumé du poste

CrowdStrike Inc. is seeking a Technical Account Manager to provide proactive technical support to Premium Support customers. You will collaborate with customers to ensure their systems are protected, stable, and optimized to stop breaches.

The role requires strong problem-solving and customer-service skills, with travel up to 25% across regions. You will engage with executives and technical teams, onboard new customers, and share best practices.

Qualifications

• Bachelor’s Degree or equivalent experience.
• Native or Fluent in English and Hebrew.
• Experience working with Windows Server Operating Systems.
• Knowledge of enterprise web technologies, security and cutting-edge infrastructures.
• Excellent customer service, ability to establish technical credibility with customers.
• Excellent communication, written and verbal.
• Proven problem-solving skills.
• Collaborative attitude.

Responsabilités

• Serve as primary technical contact and augment our customer support teams in EMEA.
• Onboard new customers to the CrowdStrike platforms.
• Ensure customer success through proactive health checks and training.
• Advocate for customers with internal stakeholders and document feedback.
• Engage with customers at all levels, from SOC to C-suite.
• Research issues and provide recommendations and action plans.
• Escalate issues to management when appropriate.
• Lead cross-functional groups to resolve cases.

Connaissances

English proficiency

Hebrew proficiency

Customer service

Technical problem-solving

Communication skills

Willingness to travel

Formation

Bachelor's degree or equivalent

Bachelor's degree in Computer Science or equivalent

CISSP or ITIL certification

Outils

Windows Server

Linux

Mac platforms

Description du poste

Описание: As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed - we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We're proud to work for a mission-driven company leveraging AI to transform the way we work. CrowdStrikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation. We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. Are you passionate about Internet Security and Customer Advocacy? Do you want to work where the people are as committed and as passionate as you are? As a Technical Account Manager at CrowdStrike you will provide proactive technical support to our Premium Support customers. At CrowdStrike, you will be working with people who "wrote the book" on hacking and internet security. We care deeply about our customers’ success. We ensure they are protected, stable, and empowered to stop breaches. To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem-solving skills.

Задачи

Serve as primary technical contact and augment our customer support teams in EMEA. Onboard new customers to the CrowdStrike platforms. Ensure customer success through proactive periodic health checks, product training, and developing and sharing best practices. Serve as customer advocate with internal CrowdStrike stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties. Engage with customers at all levels of their organisation, from the front lines of the SOC to the C-suite. Research customers’ technical issues in a timely manner and follow up with recommendations and action plans. Escalate customer issues to management when appropriate. Maintain control of the overall resolution for any escalated case, leading cross-functional groups as needed. Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues. Create knowledge base content to capture new learning for reuse throughout the company and user base. Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications. Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal. Support the sales teams in identifying account expansion opportunities. Drive support cases to ensure issues are being resolved in a timely manner.

Требования

Bachelor’s Degree or equivalent experience Native or Fluent in English and Hebrew Experience working with Windows Server Operating Systems Knowledge of enterprise web technologies, security and cutting-edge infrastructures Excellent customer service skills and ability to quickly establish technical credibility with customers Excellent communication skills, written and verbal Proven problem-solving skills Collaborative attitude Ability to travel up to 25% Commitment to customer success Proven experience utilizing AI technologies to enhance decision-making, streamline workflows and processes, improve efficiency and drive business outcomes. Bachelor’s Degree in Computer Science or equivalent CISSP or ITIL Certification 3+ years of Customer Success/Support/Technical Account Management experience in SaaS organisation Deep expertise in Linux and Mac platforms

Условия

Market leader in compensation and equity awards Comprehensive physical and mental wellness programs Competitive vacation and holidays for recharge Paid parental and adoption leaves Professional development opportunities for all employees regardless of level or role Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections Vibrant office culture with world class amenities Great Place to Work Certified across the globe CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program. CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements. If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.