Technical Account Manager I - Tech Touch (Remote, BRA)

CrowdStrike; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

CrowdStrike is seeking a motivated Technical Account Manager I who will support customer engagements and ensure successful software renewals. This remote position involves technical problem-solving, supporting customers through onboarding, and handling inquiries to foster customer satisfaction. Ideal candidates possess a Bachelor's Degree and experience in customer success or technical account management.

Benefits

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Professional development opportunities

Qualifications

• Experience in Customer Success/Support/Technical Account Management in a SaaS organization is a plus.
• Excellent customer service skills and ability to establish technical credibility quickly.

Responsibilities

• Serve as a technical contact and augment customer support teams.
• Drive support cases to ensure issues are resolved timely.
• Manage renewal risk and collaborate with sales teams.

Skills

Customer Service

Technical Problem-Solving

Communication

Windows Operating Systems

Enterprise Web Technologies

Education

Bachelor’s Degree or equivalent experience

Job description

Technical Account Manager I - Tech Touch (Remote, BRA)

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:
To be successful in this role, you must be a motivated self-starter, be committed to ongoing self-education, possess strong customer service skills and have excellent technical problem- solving skills.

What You'll Do:

Serve as a technical contact and augment our customer support teams

Participate with onboarding process

Perform quarterly health checks and business reviews

Participate in TAM on-call rotation (during normal business hours) helping answer customer inquiries and case escalation requests.

Escalate customer issues to management when appropriate.

Leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.

Leverage knowledge content and systems to obtain product expertise

Participate in technical communications within the team to share best practices and learn about new technologies and complimentary security applications.

Manage renewal risk and collaborate with sales teams to remediate and ensure a successful renewal and upsell of product

Identify renewal risk and collaborate with internal teams to remediate and ensure a successful renewal.

Drive support cases to ensure issues are being resolved in a timely manner.

What You'll Need:

Bachelor’s Degree or equivalent experience

Experience working with Windows Operating Systems

Knowledge of enterprise web technologies, security and cutting-edge infrastructures

Excellent customer service skills and ability to quickly establish technical credibility with customers

Excellent communication skills, written and verbal

Proven problem-solving skills

Commitment to customer success

Bonus Points:

Bachelor’s Degree in related field

3+ years of Customer Success/Support/Technical Account Management experience in SaaS organization

#LI-RL1

Benefits of Working at CrowdStrike:

Remote-friendly and flexible work culture

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Resource Groups, geographic neighbourhood groups and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions--including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs--on valid job requirements.

If you need assistance accessing or reviewing the information on this website or need help submitting an application for employment or requesting an accommodation, please contact us at [e-mail] for further assistance.

About the company

CrowdStrike Holdings, Inc. is a cybersecurity technology company based in Sunnyvale, California.

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