Technical Account Manager - H&B

WEX, Inc.; South Portland (ME); Remote; USD 98,000 - 130,000; Full time

Job summary

A leading financial technology company is seeking a Technical Account Manager to act as a trusted advisor for strategic customers. You will help clients maximize product value and resolve technical issues, drawing on your strong technical knowledge and account management skills. The position allows for remote work but requires living within 30 miles of one of the specified hubs in the U.S. A competitive salary and comprehensive benefits package are included, with base pay ranging from $98,000 to $130,000.

Benefits

Health, dental and vision insurances

Retirement savings plan

Paid time off

Tuition reimbursement

Qualifications

• 3+ years of experience in technical account management, solutions engineering, or technical support.
• Strong knowledge of SRE practices and Azure cloud environments.
• Ability to manage multiple customer accounts and priorities.

Responsibilities

• Serve as the main technical liaison between WEX and assigned clients.
• Understand customers' technical environments and business objectives.
• Provide proactive guidance to help clients achieve success.
• Manage technical escalations and coordinate with internal teams.
• Deliver on-call technical support as part of a rotational schedule.

Skills

Technical knowledge

Communication

Account management

Problem-solving

Interpersonal skills

Education

Bachelor's degree in Computer Science, Engineering, Information Technology

ITIL 4 certification

Tools

Jira

Job description

About the Team/Role

As a Technical Account Manager (TAM), you will act as the trusted technical advisor and primary point of contact for our strategic customers. You'll help customers maximize the value of our products and services, resolve complex technical issues, and ensure customer satisfaction, adoption, and retention. The ideal candidate combines strong technical knowledge with excellent communication and account management skills.

How you'll make an impact

• Serve as the main technical liaison between WEX and assigned clients.
• Understand customers\' technical environments, business objectives, and challenges.
• Provide proactive guidance and best practices to help clients achieve success.
• Deliver service in accordance to processes developed and implemented by CSE team
• Manage technical escalations and coordinate with internal engineering and support teams to resolve issues.
• Lead regular technical reviews and health checks with customers.
• Assist in onboarding, integration of new critical partners.
• Monitor usage metrics and drive product adoption and expansion.
• Provide regular and accurate management reporting on IT Service performance
• Document and track customer requests, feedback, and roadmap alignment.
• Build long-term relationships to support renewals and upsell opportunities.
• Stay updated on projects, releases, product changes in customer facing environments.
• Provide 24/7/365 on-call technical support as part of a rotational schedule, ensuring mission-critical issues are addressed promptly.

Experience you'll bring

• Bachelor\'s degree in Computer Science, Engineering, Information Technology, and ITIL 4 certification
• 3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role.
• Strong knowledge of SRE practices, process engineering & Azure cloud environments
• Excellent problem-solving and troubleshooting skills.
• Exceptional communication and interpersonal skills.
• Ability to manage multiple customer accounts and priorities.
• Experience working with CRM or ticketing tools (e.g. Jira).

Key Competencies

• Customer-focused mindset
• Technical aptitude
• Strategic thinking
• Relationship management
• Project coordination
• Business acumen

This is a remote position. For consideration, one must live within 30 miles of the following company HUBS: Portland, ME; Dallas, TX; Chicago, IL.

The base pay range represents the anticipated low and high end of the pay range for this position. Actual pay rates will vary and will be based on various factors, such as your qualifications, skills, competencies, and proficiency for the role. Base pay is one component of WEX\'s total compensation package. Most sales positions are eligible for commission under the terms of an applicable plan. Non-sales roles are typically eligible for a quarterly or annual bonus based on their role and applicable plan. WEX\'s comprehensive and market competitive benefits are designed to support your personal and professional well-being. Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.

Pay Range: $98,000.00 - $130,000.00