Technical Account Manager - H&B

WEX; Oxford (MA); Remote; USD 110,000 - 130,000; Full time

Job summary

A leading financial technology firm is seeking a Technical Account Manager who will act as the main technical liaison between clients and the company. The role involves understanding customer challenges, managing technical escalations, and providing proactive guidance. A Bachelor's degree in a relevant field and 3+ years of experience in a customer-facing technical role are required. This position offers a salary up to $130,000 and eligibility for bonuses, along with a comprehensive benefits package and flexible remote work arrangements.

Benefits

Comprehensive benefits package

Professional development opportunities

Flexible remote work arrangement

Performance bonuses

Qualifications

• 3+ years of experience in account management or technical support.
• Strong knowledge of SRE practices and process engineering.
• Experience with CRM or ticketing tools.

Responsibilities

• Act as the technical liaison between the employer and clients.
• Help clients achieve success by understanding their technical needs.
• Manage technical escalations effectively and resolve issues.

Skills

Technical Account Management

Problem-solving

Communication

Education

Bachelor’s degree in Computer Science or related field

Tools

Jira

Azure

Job description

Employer Industry: Financial Technology (FinTech)

Why consider this job opportunity

• Salary up to $130,000.00
• Eligibility for quarterly or annual bonuses based on performance
• Comprehensive benefits package including health, dental, and vision insurance
• Opportunities for professional development and tuition reimbursement
• Flexible remote work arrangement
• Supportive work environment that fosters long-term relationships with clients

What to Expect (Job Responsibilities)

• Serve as the main technical liaison between the employer and assigned clients
• Understand customers’ technical environments, business objectives, and challenges
• Provide proactive guidance and best practices to help clients achieve success
• Manage technical escalations and coordinate with internal engineering and support teams to resolve issues
• Monitor usage metrics and drive product adoption and expansion

What is Required (Qualifications)

• Bachelor’s degree in Computer Science, Engineering, Information Technology, or related field
• 3+ years of experience in technical account management, solutions engineering, technical support, or a related customer-facing technical role
• Strong knowledge of SRE practices, process engineering, and Azure cloud environments
• Excellent problem-solving and troubleshooting skills
• Experience working with CRM or ticketing tools (e.g., Jira)

How to Stand Out (Preferred Qualifications)

• ITIL 4 certification
• Exceptional communication and interpersonal skills
• Ability to manage multiple customer accounts and priorities
• Customer-focused mindset with strong relationship management skills

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