Technical Account Manager / Customer Care B2B SaaS (Full remote)

Yuma AI (YC W23); San Francisco (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

A leading AI solutions provider is seeking a Technical Account Manager to support B2B clients in adopting their AI platform. This remote role involves configuring accounts, troubleshooting support requests, and collaborating with Account Managers to enhance customer satisfaction. Ideal candidates are logical and detail-oriented problem solvers with tech tools experience. Applicants should have strong communication skills and a product-oriented mindset.

Qualifications

• Logical, detail-oriented, and problem-solving skills.
• Ability to communicate clearly with clients and teammates.
• Organized and reliable, with product-oriented mindset.

Responsibilities

• Support Account Managers during onboarding by configuring accounts.
• Handle support requests and troubleshoot client issues.
• Be the primary contact for clients on support-related questions.
• Collaborate with teams to improve automation and client satisfaction.

Skills

Strong problem-solving and debugging abilities

Ability to follow logical flows

Comfortable with tech tools

Fluent in English (written and spoken)

Clear and proactive communication

Organized and reliable

Product-oriented mindset

Team player

Tools

Spreadsheets

Helpdesk

Hubspot

Shopify

Gorgias

Zendesk

Job description

Overview

Technical Account Manager / Customer Care B2B SaaS (Full remote). Join to apply for the Technical Account Manager / Customer Care B2B SaaS (Full remote) role at Yuma AI (YC W23).

About Yuma AI

Yuma is building a complete orchestration platform that deploys autonomous AI agents dedicated to customer support in e-commerce. We are one of the leaders in this space and we offer one of the most advanced platforms to date, supporting over 150 paying customers. Our agents replicate human capabilities by taking actions and retrieving information from external services as needed. Our top merchants automate over 80% of their support tickets through Yuma. Yuma was founded by Guillaume Luccisano, a 3rd time YC founder, and now boasts a team of 20 highly dedicated talents. We are in our 10th consecutive month of double-digit growth and aim to multiply our revenue by 4 in 2026. At Yuma, our clients rely on us to set up their accounts and get the most out of our platform. This is where you come in. As a Technical Account Manager, you will play a key role in making sure merchants successfully adopt and benefit from our AI solution.

Responsibilities

• Support Account Managers during onboarding by configuring merchant accounts.
• Handle support requests from active clients, troubleshoot issues, and suggest improvements.
• Be the primary contact for clients on support-related questions and needs.
• Work closely with Account Managers and product/tech teams to deliver the best service, helping clients automate more tickets and improve satisfaction.

Your profile

We are looking for someone who enjoys solving problems. You should be logical, detail-oriented, and comfortable digging into issues until you find the right fix.

Hard skills

• Strong problem-solving and debugging abilities
• Ability to follow logical flows and make systems work as intended
• Comfortable with tech tools (Spreadsheets, Helpdesk, Hubspot...etc)
• Fluent in English (written and spoken)

Soft skills

• Clear and proactive communication with clients and teammates
• Organized and reliable in following up on tasks
• Product-oriented mindset: curious, eager to improve features and processes
• Team player who can collaborate across support, account management, and product/tech

Bonus

• Previous experience in customer support for B2B SaaS
• Familiarity with e-commerce tools (Shopify, Gorgias, Zendesk, etc.)
• Basic technical skills (APIs, no-code tools, SQL, or similar)

Our culture

Please read our culture page before applying: https://www.notion.so/yuma-ai/Yuma-s-Culture-5b0e15f1334242ce8a62daab9f2038a1?pvs=4