Technical Account Manager at Eventus

Feedinkoo; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

An innovative firm is seeking a Technical Account Manager to join its fully remote team. This role involves serving as the primary technical contact for clients, ensuring seamless implementation and ongoing usage of cutting-edge trade surveillance software. You will collaborate with sales and engineering teams, troubleshoot issues, and develop strong client relationships. With a competitive compensation package, including stock options and unlimited PTO, this is an exciting opportunity to make a significant impact in the capital markets sector while enjoying the flexibility of remote work.

Benefits

Stock Options

Health Coverage

Dental Coverage

Vision Coverage

Disability Coverage

Unlimited PTO

Flexibility

Qualifications

• 3+ years’ experience in capital markets or fintech.
• Proven experience in a client-facing technical role.

Responsibilities

• Serve as the primary technical contact for clients.
• Support customers during pre-sales and post-sales processes.
• Troubleshoot and resolve technical issues proactively.

Skills

Technical Account Management

Capital Markets Knowledge

Problem-Solving

Communication Skills

Analytical Skills

Tools

APIs

Software Solutions

System Integrations

Job description

Eventus provides state-of-the-art, at-scale trade surveillance software across all lines of defense. Its powerful, award-winning Validus platform is easy to deploy, customize and operate across equities, options, futures, foreign exchange (FX), fixed income and digital asset markets. Validus is proven in the most complex, high-volume and real-time environments of Eventus’ rapidly growing client base, including tier-1 banks, broker-dealers, futures commission merchants (FCMs), proprietary trading groups, market centers, buy-side institutions, energy and commodity trading firms, and regulators.

Positions (3)

Technical Account Manager – APAC (ideally located in Singapore, Hong Kong, or Sydney)
Technical Account Manager – US (ideally located on the East Coast)
Technical Account Manager – EMEA (ideally located in London or Paris)

Responsibilities

Serve as the primary technical point of contact for clients in the region applying for, providing expertise and guidance on Eventus solutions
Support customers during pre-sales and post-sales processes, ensuring seamless implementation and ongoing usage of the platform
Collaborate closely with sales, engineering, and product teams to address customer requirements and enhance product offerings
Troubleshoot and resolve technical issues, working proactively to minimize downtime and disruptions for clients
Develop and maintain strong client relationships, ensuring high levels of satisfaction and retention
Deliver technical training and onboarding for new clients to maximize product adoption and value
Identify opportunities for upselling and cross-selling by understanding customer needs and aligning solutions accordingly
Monitor market trends and regulatory developments to advise clients on best practices and compliance strategies
Document technical solutions, case studies, and customer feedback to enhance internal knowledge sharing and improve service delivery
Represent Eventus at industry conferences, events, and meetings to promote solutions and engage with potential customers

Required Qualifications

3+ years’ experience in capital markets at a bank, exchange, brokerage or similar or at a fintech supporting these clients
Demonstrated knowledge across multiple financial asset classes (equities, fixed income, commodities, futures, FX, or digital assets)
Ideally regionally located near financial market centers (see cities noted above)

Qualifications

Proven experience as a Technical Account Manager, Solutions Engineer, or in a similar client-facing technical role
Strong understanding of capital markets, trade surveillance, and regulatory compliance requirements
Technical expertise in software solutions, APIs, system integrations, and troubleshooting methodologies
Excellent problem-solving and analytical skills, with a proactive approach to addressing customer needs
Strong communication and interpersonal skills to engage effectively with clients and internal teams
Ability to manage multiple accounts and projects in a fast-paced environment
Experience working within the EMEA region and understanding of local financial market regulations preferred
Willingness to travel occasionally for client meetings and industry events

Fully Remote Company
Competitive Compensation
Stock Options
Health, Dental, Vision & Disability Coverage
Unlimited PTO
Flexibility