Technical Account Manager, AI User Segment

Stripe; California (MO); On-site; USD 140,000 - 200,000; Full time

Job summary

Stripe is seeking a senior Technical Account Manager to support its AI user segment, engaging high-growth AI companies with strategic, technically-informed guidance. You will build deep relationships with key stakeholders through frequent meetings and rigorous account planning sessions.

Ideal candidates bring 10+ years in enterprise client-facing roles, strong API/SQL skills, and a proven ability to drive operational solutions.

Qualifications

• 10+ years of enterprise-level client-facing work experience.
• Deep AI industry knowledge including monetization, fraud strategy, and global payments.
• Strong product sense and ability to solve complex user problems.
• Excellent written and verbal communication skills.
• Ability to lead complex integration discussions in a consultative way.
• Familiarity with APIs and explaining API concepts to technical customers.
• Proficient in SQL with ability to build complex queries.
• Experience using AI coding agents to solve problems.
• Strong technical troubleshooting and collaboration with engineering teams.
• Excellent client relationship management across multiple levels.

Responsibilities

• Provide gold-standard experience to assigned accounts' stakeholders.
• Collaborate with Operations to share current state, resources, and knowledge.
• Foster long-term relationships to increase loyalty to Stripe products.
• Lead cross-functional efforts for operational solutions on fraud, declines, and product adoption.
• Coordinate with Account Management and user-facing teams in Stripe.
• Lead user-facing meetings in-person and via video.
• Contribute to design of the support offering and content creation.
• Partner with other Technical Account Managers to deliver expert AI guidance.
• Conduct frequent on-site visits to deepen relationships and surface technical challenges.
• Publish user case studies.

Skills

Enterprise client-facing

AI industry expertise

Product sense

Written & verbal communication

Lead complex integrations

APIs knowledge

SQL

AI coding agents

Technical troubleshooting

Relationship management

Cross-functional collaboration

Education

Bachelor's degree

Tools

Postman

xCode

Python

Webhooks

ETL

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships we offer customized, strategic consultations and proactively identify opportunity areas to help businesses deliver more value to their customers, optimize technical operations on their teams, and accelerate their global growth with Stripe.

What you’ll do

You will strategically support Stripe’s AI user segment consisting of complex and high-growth AI companies. You will develop deep relationships with your assigned accounts’ key stakeholders through frequent in-person meetings and technical account planning sessions.

Responsibilities

• Provide a gold standard experience to your assigned accounts' key stakeholders
• Work with the wider Operations team to provide current state, resources, and knowledge to enable a gold standard experience across teams interacting directly with the user via support channels, external documentation, or product/feature feedback or development
• Foster long-term user relationships that grow loyalty to Stripe and Stripe products
• Work cross-functionally both internally and within your user's organizations to provide and implement operational solutions on subjects not limited to fraud/disputes, declines, product adoption, and global expansion
• Work closely with Account Management and other user-facing teams as part of a larger effort to support users on Stripe
• Lead user-facing meetings both in person and through video chat
• Collaborate on the continued design of this support offering
• Create user-facing content for long-term solutions
• Partner closely with other Technical Account Managers supporting AI accounts as a subject matter expert on the AI industry to deliver differentiated technical support
• Engage in frequent on-site visits with AI users to deepen relationships, surface technical challenges early, and deliver strategic guidance to their engineering, product, and business stakeholders
• Drive publication of user case studies

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 10+ years of experience in enterprise-level client-facing work
• Demonstrated expertise in the AI industry, such as monetization models, fraud strategy, global payment methods, and the technical and operational challenges faced by AI companies
• Strong product sense and energized by the challenge of solving difficult user-related problems
• Strong written and verbal communication skills
• Ability to lead complex integration conversations in a highly consultative and proactive manner
• Familiarity with APIs and ability to explain API concepts to Stripe's largest and most technical customers
• Proficient in SQL and comfort building complex queries
• Familiarity using AI coding agents to solve problems
• Strong technical troubleshooting skills and experience interfacing with technical teams
• Adept client relationship management skills
• Ability to engage in business-level and technical conversations at multiple levels of the organization
• Bachelors degree required

Preferred qualifications

• Operations-savvy mindset, with an ability to identify and eliminate process friction while continuing to build scalable processes
• Experience practicing in small to medium scale project management
• Strong organizational skills and self-starting mindset
• Ideal experience with tools like Postman, xCode, Python, Webhooks, ETL
• Ideal experience in the payments industry