Technical Account Manager 5+ years - Water Treatment Field Work

Tower Water; Corona (CA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401K with employer matching

Accrued PTO and paid holidays

Health benefits

Paid training and professional certifications

Job summary

A water service company in California is looking for a Water Treatment Service Technician. The role involves providing top-quality service to clients, managing schedules, and ensuring efficiency in water treatment programs. Candidates must possess a 7G license, strong customer service skills, and have at least 3 years of relevant experience. Benefits include a competitive salary ranging from $50K to $60K, health benefits, a 401K plan, and paid training opportunities.

Qualifications

• 3 to 5 years direct water treatment experience in a similar role.
• 7G license or pesticide applicators licenses equivalent required.
• Flexible work hours, including late hours and weekends.
• Valid Driver’s License essential.
• Experience navigating NYC highly preferred.

Responsibilities

• Train with a certified professional.
• Schedule and prioritize work tasks.
• Evaluate and schedule services for accounts.
• Be the main contact for customers and resolve issues.
• Monitor water treatment program's efficiency and quality.

Skills

Water Treatment Service Experience

Customer service skills

Mechanical aptitude

Decision making ability

Ability to meet deadlines

Computer and time management skills

Education

Associate degree-Technical

Tools

Microsoft Office

Job description

We’re seeking a dedicated Water Treatment Service Technician with the skills and experience to provide our clients the peace of mind knowing that their water systems are being serviced and protected.

You will have the opportunity to bring your professionalism, dedication, and expertise to a dynamic team that values quality and consistency. You will be the primary point of contact for customers, work independently, manage your own schedule, and ensure that every task is completed to the highest standard. Your technical skills and commitment to excellence will help build strong relationships with customers, ensuring their satisfaction and the smooth operation of their water treatment programs.

Work location: New York City Metropolitan Area.

Your role will include:

• Training with a certified professional.
• Scheduling and setting work priorities
• Evaluating and scheduling service for Fortune 500 Accounts.
• Interfacing with building personnel, general contractors and project managers to identify concerns and maintain good customer relations.
• Be the key point of contact for the customer, and resolve issues and complaints to customer’s satisfaction as well as provide water treatment expertise to answer questions
• Ensure that material and equipment are ordered and shipped for clients.
• Schedule service visits to ensure against down time of water treatment program.
• Monitor efficiency and quality control of water treatment program.
• Generate reports on all services, inventory, and concerns. Review reports with management.
• Obtain and maintain all required training and certifications related to water treatment service

Qualifications:

• 3 to 5 years direct water treatment experience in a similar role.
• 7G license or pesticide applicators licenses equivalent required
• Mechanical aptitude; able to learn to use, maintain, and understand equipment and system.
• Physical ability to carry a 30-pound backpack through the city and climb safe ladders and ability to wear required PPE.
• Decision making ability
• Associate degree-Technical (minimum); Environmental or HVAC-related are highly preferred
• Water Treatment Service Experience preferred.
• Flexible work hours, including late hours and weekends, but most work takes place during business hours
• Valid Driver’s License
• Excellent interpersonal and organization skills, able to maintain and keep information confidential.
• Must be able to meet deadlines and report information timely and accurately.
• Computer and time management skills.
• Ability to work with all levels within the organization.
• Great customer services skills with a can-do attitude
• Possess or obtain required training certifications, such as a New York 7G Pesticide Technician certification
• Ability to attend quarterly in-person staff meetings in New Jersey
• Ability to use required technology, including, but not limited to Microsoft office, smart phone apps, e-training, and other work-related software
• Experience navigating NYC highly preferred

Benefits:

• Competitive Salary:
  • Salary range starting at $50K to $60K based on experience, valid certifications and training.
  • After the first year, salary will be based on knowledge, capacity, and customer service with a high growth potential. Commission will also be paid based on the sale of additional services, chemicals and equipment that are sold to the client.
• 401K (with employer matching up to 4%)
• Accrued PTO and paid holidays
• Generous employer contribution towards health benefits costs
• Employer paid life insurance, with additional options
• Employer paid supplemental short term disability insurance
• Mileage reimbursement for personal vehicle use
• Pretax benefit options
• We provide all tools required to perform duties including work computer and cell phone
• Paid training and professional certifications
• Professional development and growth, and quarterly performance conversations
• Other perks

Tower Water is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply.