Technical Account Manager

The Blue Venture Fund; United States; Remote; USD 80,000 - 110,000; Full time

Benefits offered by this job

Unlimited paid time off

Work from anywhere

Comprehensive health coverage

Equity for every employee

Home office setup allowance

Monthly cell phone allowance

Job summary

The Blue Venture Fund is looking for a Technical Account Manager passionate about driving client success in healthcare SaaS. You will lead client data testing engagements while ensuring optimal performance of technical environments.

With strong communication and technical skills, you will work closely with clients to resolve issues, improve processes, and enhance their experience with our innovative solutions. Join us in reshaping healthcare outcomes!

Qualifications

• Experience supporting complex healthcare SaaS data-driven platforms.
• Strong background in technical support and client-facing problem solving.
• Experience leading or coordinating UAT or QA efforts.

Responsibilities

• Ensure optimal operation of the client's production environment.
• Lead client data testing engagements including UAT strategy.
• Build trusted relationships with client stakeholders.

Skills

Technical Support

Client Management

Data Validation

SQL Proficiency

Communication Skills

Education

Bachelor's degree in a relevant field

Tools

SQL

Jira

Azure DevOps

Job description

About Us

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.

We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.

Ready to make an impact? Join us and let’s build the future together.

About the Role

We are seeking an experienced Technical Account Manager with a strong focus on client data testing to support our growing client base. This role is an individual contributor reporting to the Senior Manager, Client Technical Support. The successful candidate serves as the primary technical liaison between the product implementation team and production support — while also leading client data testing efforts including UAT strategy, execution, and sign-off.

The Technical Account Manager is responsible for ensuring the client’s production environment operates at optimal levels, resolving technical issues in a timely manner, driving customer satisfaction, and continuously partnering with the Senior Manager, Client Technical Support to improve processes. Approximately 60% of this role is dedicated to core Technical Account Management responsibilities and 40% to leading client data testing engagements. This role requires the ability to balance concurrent priorities across active testing engagements and ongoing production support, often for the same client.

This role requires a strong technical background, excellent communication skills, and a passion for helping customers succeed with complex solutions.

Your day to day

Client Technical Outcomes

• Own day-to-day technical health of assigned client environments, ensuring stability, performance, and SLA adherence.
• Lead investigation and resolution of complex technical issues, including escalation management.
• Own Root Cause Analyses (RCAs), including clear documentation of root cause, impact, and corrective actions.

Client Data Testing Leadership

• Define and lead client UAT strategy, execution, and sign-off.
• Coordinate testing activities across DataOps, QA, Engineering, and client teams.
• Drive defect triage and resolution, ensuring alignment on severity, priorities, and exit criteria.
• Support interoperability and regulatory testing (e.g., FHIR-based data, file and API validation).

Client Partnership & Advocacy

• Build trusted working relationships with client technical and operational stakeholders.
• Act as the voice of the customer, translating client needs and feedback into actionable internal insights.
• Ensure clients understand and effectively use Abacus products to achieve business outcomes.

Cross‑Functional Influence & Process Improvement

• Lead through influence across Product, Engineering, DataOps, QA, and Client Success teams.
• Contribute to the evolution of support, testing, and delivery playbooks.
• Identify opportunities to improve efficiency through standardization, automation, and tooling.

What you bring to the team

• Experience supporting complex healthcare SaaS data‑driven platforms.
• Strong background in technical support, escalation management, and client‑facing problem solving.
• Experience leading or coordinating UAT or QA efforts.
• Proficiency in SQL for data validation and root cause analysis in cloud environments (e.g., Snowflake, Databricks).
• Clear, concise communication with technical and non‑technical stakeholders.
• Ability to manage multiple priorities in fast‑paced client environments.
• Bachelor’s degree in a relevant field or equivalent experience.
• Off‑hours/weekend work may be required during testing cycles or critical production events.
• Willingness to travel approximately 5–10% to client locations to build and sustain executive‑level relationships.

Specific to Client Data Testing

• Scrum Master certification or equivalent experience working in agile/scrum delivery environments.
• Experience leading a QA effort for cloud software, or similar experience.

What we would like to see, but not required

• Experience with healthcare interoperability standards (FHIR, bulk data export, Patient Access API).
• Familiarity with Snowflake, Databricks, or similar cloud data platforms.
• Experience with test management or agile delivery tools (e.g., Jira, Azure DevOps).
• Experience working with healthcare payer or Medicaid data sets.

Compensation

Compensation for this role is based on experience, skills, and location, and includes base salary plus eligibility for performance bonuses and equity grants.

What you’ll get in return

• Unlimited paid time off – recharge when you need it
• Work from anywhere – flexibility to fit your life
• Comprehensive health coverage – multiple plan options to choose from
• Equity for every employee – share in our success
• Growth‑focused environment – your development matters here
• Home office setup allowance – one‑time support to get you started
• Monthly cell phone allowance – stay connected with ease

Our Commitment as an Equal Opportunity Employer

As a mission‑led technology company helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. Therefore, we dedicate resources to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment regarding race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

At the heart of who we are is a commitment to continuously and intentionally building an inclusive culture—one that empowers every team member across the globe to do their best work and bring their authentic selves. We carry that same commitment into our hiring process, aiming to create an interview experience where you feel comfortable and confident showcasing your strengths. If there’s anything we can do to support that—big or small—please let us know.