Technical Account Manager

Stripe, Inc.; United States; Hybrid; USD 108,000 - 202,000; Full time

Benefits offered by this job

Equity

401(k) plan

Medical, dental, and vision benefits

Wellness stipends

Job summary

Stripe is seeking a Technical Account Manager to strategically support its largest and most complex users. You will engage with executives and technical teams to understand needs, align solutions with Stripe products, and drive successful outcomes.

You will build trusted relationships, lead cross-functional projects, and help customers optimize their technical operations and global expansion with Stripe.

Qualifications

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and ability to solve complex user problems.
• Excellent written and verbal communication skills.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at assigned accounts.
• Share context and resources with the broader Operations team to support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe.
• Work cross-functionally to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Create user-facing content that provides long-term solutions.

Skills

Client-facing experience

Product sense

Communication

API concepts

SQL

Technical troubleshooting

Relationship management

Education

Bachelor's degree

Job description

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies, from the world’s largest enterprises to the most ambitious startups, use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a significant amount of work ahead. This is an opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

About the team

Technical Account Managers work cross-functionally to support Stripe’s largest and most complex users. Through trusted relationships, we offer customized, strategic consultation and proactively identify opportunities to help businesses deliver more value to their customers, optimize their technical operations, and accelerate global growth with Stripe.

What you’ll do

Strategically support Stripe’s largest and most complex users.

Responsibilities

• Provide a Gold Standard Experience to key stakeholders at your assigned accounts.
• Work with the broader Operations team to share current-state context, resources, and knowledge that support a Gold Standard Experience across teams that interact directly with users through support channels, external documentation, product feedback, and product development.
• Build long-term user relationships that increase loyalty to Stripe and its products.
• Work cross-functionally, both internally and within users’ organizations, to provide and implement operational solutions across areas including fraud and disputes, declines, product adoption, and global expansion.
• Partner with Account Management and other user-facing teams as part of a broader effort to support Stripe users.
• Lead user-facing meetings in person and by video.
• Contribute to the continued design of this support offering.
• Create user-facing content that provides long-term solutions.

Who you are

We're looking for someone who meets the minimum requirements for the role. If you meet these requirements, we encourage you to apply. Preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of enterprise-level, client-facing experience.
• Strong product sense and enthusiasm for solving difficult user-related problems.
• Strong written and verbal communication skills.
• Ability to lead complex integration conversations in a highly consultative and proactive manner.
• Familiarity with application programming interfaces (APIs) and the ability to explain API concepts to Stripe’s largest and most technical customers.
• Familiarity with Structured Query Language (SQL) and comfort building basic queries and modifying more complex ones.
• Strong technical troubleshooting skills and comfort working with technical teams.
• Strong client relationship management skills, including the ability to lead business and technical conversations with stakeholders at multiple levels of an organization.
• Bachelor's degree is required.

Preferred qualifications

• Experience in the payments industry
• An operations-focused mindset, with the ability to identify and reduce process friction while building scalable processes.
• Experience managing small- to medium-scale projects.
• Strong organizational skills and a self-starting approach.

Hybrid work at Stripe

This role is available either in an office or a remote location (35+ miles or 56+ km from a Stripe office).

In-office expectations

Office-assigned Stripes spend at least 50% of the time in a given month in their local office or with users. This hits a balance between bringing people together for in-person collaboration and learning from each other, while supporting flexibility about how to do this in a way that makes sense for individuals and their teams.

Working remotely at Stripe

A remote location is defined as being 35 miles (56 kilometers) or more from one of our offices. While you would be welcome to come into the office for team/business meetings, on-sites, meet-ups, and events, our expectation is you would regularly work from home rather than a Stripe office. Stripe does not cover the cost of relocating to a remote location. We encourage you to apply for roles that match the location where you currently live or plan to live.

Pay and benefits

The annual US base salary range for this role is $108,400 - $202,200. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. This salary range may be inclusive of several career levels at Stripe and will be narrowed during the interview process based on a number of factors, including the candidate’s experience, qualifications, and location. Applicants interested in this role and who are not located in the US may request the annual salary range for their location during the interview process.

Additional benefits for this role may include: equity, company bonus or sales commissions/bonuses; 401(k) plan; medical, dental, and vision benefits; and wellness stipends.

We look forward to hearing from you.

At Stripe, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. At Stripe, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Company

Stripe

Team

Technical Account Management

Office locations

New York, Seattle, South San Francisco HQ

Remote location

Remote in United States

Employment type

Full time

The application window will remain open for 100 days after the Job Post is published. However, this opportunity will remain open based on the needs of the business, which may cause the application window to close before or after the 100-day mark.