Technical Account Manager

Jobgether; United States; Remote; USD 67,000 - 86,000; Full time

Benefits offered by this job

Bonus/variable compensation

Equity opportunities

Health benefits

Parental leave

Remote work model

Professional development stipend

Job summary

Jobgether seeks a Technical Account Manager to serve as the primary technical contact for assigned customers, aligning solutions with business objectives. You will build trusted relationships with customer stakeholders and internal teams, troubleshoot API and AI-related tech, and coordinate incident responses while driving adoption and value across platforms.

You will travel to customer sites as needed and provide after-hours coverage to meet critical commitments, contributing to TAM process

Qualifications

• At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.
• A bachelor’s degree in Computer Science, Engineering, or another technical discipline is welcome; equivalent practical experience and expertise will also be considered.
• Strong technical literacy, with the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.
• Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to technical and business audiences.
• Demonstrated success in building and maintaining customer relationships, managing expectations, and coordinating solutions across multiple stakeholders.
• Strong business acumen and the ability to understand customer operations, identify business needs, and use data to guide recommendations.
• A proactive, accountable approach to problem-solving, with a strong sense of ownership, attention to detail, and commitment to high standards.
• Excellent organizational skills and the ability to maintain accurate account documentation while managing multiple customer priorities.
• A collaborative mindset and the ability to work effectively in a fast-paced, evolving environment.
• A genuine interest in technology, continuous learning, and the practical application of artificial intelligence and machine learning.

Responsibilities

• Act as the primary technical point of contact for assigned customers.
• Build and maintain strong relationships with customer stakeholders and internal account teams.
• Develop a detailed understanding of customers’ environments to align solutions with business needs.
• Troubleshoot hardware, software, APIs, and AI technologies to improve the customer experience and platform performance.
• Coordinate with internal/external stakeholders to investigate incidents, manage communications, and ensure timely resolution.
• Proactively monitor account health, identify risks, and support critical operational periods.
• Identify opportunities to improve adoption and deliver additional value using data insights.
• Maintain accurate records of customer interactions and account plans in relevant systems.
• Contribute to TAM team growth by sharing expertise and documenting best practices.
• Collaborate across teams while upholding operating values and customer outcomes.
• Stay current with AI/ML tech and explore practical applications for customers.
• Be available for travel and after-hours coverage when required.

Skills

Technical Account Mgmt

Customer Success

Communication

Problem Solving

Ownership

Collaboration

Data-driven decisions

Adaptability

AI/ML interest

Education

Bachelor's degree in CS/Engineering

Tools

Salesforce

Zendesk

Jira

Gainsight

Tableau

Python

AI tools familiarity

Gemini familiarity

Job description

Accountabilities

• - Act as the primary technical point of contact for assigned customers, ensuring their technical needs, expectations, and business objectives are understood and addressed.
• - Build and maintain strong relationships with customer stakeholders and internal account teams, establishing credibility as a trusted technical advisor and advocate for customer success.
• - Develop a detailed understanding of customers’ operational environments and technology implementations to align solutions with their business requirements.
• - Troubleshoot hardware, software, application programming interfaces (APIs), and related technical challenges to improve the customer support experience and platform performance.
• - Coordinate with internal and external stakeholders to investigate and resolve significant incidents, manage customer communications, set clear expectations, and support timely resolution.
• - Proactively monitor account health, identify risks, and help customers prepare for critical operational periods, including peak events that require additional attention.
• - Identify opportunities to improve adoption, optimize implementations, and deliver additional value, using data-informed insights to demonstrate customer outcomes and support account growth.
• - Maintain accurate and up-to-date records of customer interactions, technical activities, account plans, and follow-up actions in the relevant systems.
• - Contribute to the growth and continuous improvement of the Technical Account Management team by sharing expertise, documenting best practices, and supporting scalable processes.
• - Collaborate effectively across teams while championing organizational operating values and maintaining a strong commitment to customer outcomes.
• - Stay current with emerging technologies, particularly artificial intelligence and machine learning, and explore their practical applications in customer environments.
• - Be available for occasional travel to customer sites and provide after-hours or weekend coverage when required by customer needs.

Requirements

• - At least 7 years of experience in technical account management, customer success, or a similar customer-facing technical role.
• - A bachelor’s degree in Computer Science, Engineering, or another technical discipline is welcome; equivalent practical experience and expertise will also be considered.
• - Strong technical literacy, with the ability to understand and troubleshoot hardware, software, APIs, and AI-related technologies.
• - Excellent written and verbal communication skills, including the ability to explain complex technical topics clearly to technical and business audiences.
• - Demonstrated success in building and maintaining customer relationships, managing expectations, and coordinating solutions across multiple stakeholders.
• - Strong business acumen and the ability to understand customer operations, identify business needs, and use data to guide recommendations.
• - A proactive, accountable approach to problem-solving, with a strong sense of ownership, attention to detail, and commitment to high standards.
• - Excellent organizational skills and the ability to maintain accurate account documentation while managing multiple customer priorities.
• - A collaborative mindset and the ability to work effectively in a fast-paced, evolving environment.
• - A genuine interest in technology, continuous learning, and the practical application of artificial intelligence and machine learning.

Additional assets that would strengthen your application:

• - Python coding skills that can support technical investigations, troubleshooting, and customer-specific solutions.
• - Experience supporting enterprise customers in a Software-as-a-Service (SaaS), Internet of Things (IoT), or Platform-as-a-Service (PaaS) environment.
• - Familiarity with tools such as Salesforce, Zendesk, Jira, Gainsight, and Tableau.
• - Experience using AI tools, with familiarity with Gemini considered an advantage.

Benefits

• - Annual base salary: CAD $93,075–$120,450, depending on location, relevant knowledge, skills, and experience. The applicable range may vary by approved pay zone.
• - Performance-based bonus or variable compensation, in addition to base salary.
• - Equity opportunities for eligible roles.
• - Comprehensive health benefits and parental leave plans.
• - Flexible, employee-led remote work model, subject to role and operational requirements.
• - Professional development stipend to support ongoing learning and career growth.
• - Opportunities to expand technical expertise, strengthen customer relationships, and contribute to a growing team.
• - A collaborative, innovation-focused environment where employees can take ownership, develop their skills, and make a tangible impact on the safety, efficiency, and sustainability of physical operations.