Technical Account Manager

DataDirect Networks; Santa Clara (CA); Hybrid; USD 128,000 - 154,000; Full time

Benefits offered by this job

Excellent medical benefits

Dental and vision coverage

Bonus programs

Tuition reimbursement

Employee referral program

Paid holidays

Paid leave

Job summary

DataDirect Networks seeks a Technical Account Manager (TAM) to work with strategic enterprise and AI/ML customers, deploying and optimizing DDN systems in production environments.

You will lead technical efforts, act as a bridge between Engineering and customer operations, and collaborate with Sales to craft value-driven solutions. Travel up to 25% and strong communication are essential.

Qualifications

• 8+ years of hands-on systems engineering, deployment, or operations experience.
• Proven experience deploying and managing large-scale HPC, AI, or ML infrastructure.
• Deep knowledge of parallel file systems (Exascaler, Lustre, or GPFS).
• Experience configuring and troubleshooting InfiniBand and high-performance Ethernet networks.
• Proficiency with scripting (Python, Bash, Ansible) for automation and monitoring.
• Familiarity with containers, orchestration (Kubernetes, Slurm), and hybrid/cloud environments.
• Experience developing and maintaining technical documentation and runbooks.
• Strong communication skills with the ability to interface with customer, engineering and executive teams.

Responsibilities

• Deploy, configure, and optimize DDN storage and data management systems at customer sites.
• Coordinate with SRE and Operations teams to ensure production performance and reliability.
• Work with Sales and Sales Engineering to tailor customer solutions.
• Automate monitoring, deployment, and configuration tasks.
• Troubleshoot complex issues across compute, storage and networking.
• Create deployment docs, runbooks, and best practices.

Skills

Communication skills

Collaborating in teams

Independent work

Willingness to travel

Tools

Python

Bash

Ansible

Kubernetes

Slurm

DevOps tooling

Job description

We are on our way to being the first company to power 1 MILLION GPUs and want world-class talent to join our amazing team!

The world is moving faster than ever, and yet, it will never move this slowly again. We are at the forefront of an incredible technological revolution but, at its core, it is fueled by incredible people. People like you.

1,000 Global Employees

11k Happy Customers

16 International Offices

We’re Looking for the Best and Brightest

We are the world’s leading data intelligence platform that reliably accelerates massive datasets for actionable real-time insights. Join our team to help the best and brightest minds tackle the world’s biggest challenges in business, science, medicine, academia and government.

Do What Can’t be Done

For the past 20 years, our team has kept us at the frontier of storage technology and has provided the foundation for enabling researchers to push the limits of “what can be done.”
These innovations take research and discovery to the next level, enabling them to discover cures to disease, observe global warming patterns, model innovative automotive and aerospace designs, discover new sources of energy, make communities safer, and accelerate business results across a wide variety of industries.

DDN Helps Build Your Future, Too

At DDN, we understand our customers’ diverse needs. Whether you’re a data scientist, IT professional, executive, or researcher, our solutions empower you with cutting‑edge technology and unparalleled support.

Highly Competitive Vacation Plans

Paid Holidays

Bonus Programs

Tuition Reimbursement

Employee Referral Program

Excellent Medical, Dental and Vision Benefits

Paid Leave Programs

Anniversary and Recognition Awards

Technical Account Manager

Location

Employment Type

Full time

Location Type

Hybrid

Department GTM Customer Experience Professional Services

• Base Salary $128K – $154K Offers Equity Offers Bonus

Overview

DDN is seeking a Technical Account Manager (TAM) to work directly with strategic enterprise and AI/ML customers, deploying, integrating, and optimizing DDN systems in production environments.
As an TAM, you will serve as the hands on technical lead responsible for ensuring the success, reliability, and performance of large-scale, globally distributed HPC and AI infrastructure. You’ll act as the bridge between DDN Engineering and customer Site Reliability/Operations teams, translating complex requirements into tested, automated, and maintainable solutions. You will also collaborate with sales and sales engineering teams to develop and optimize offerings to ensure customer success.

Key Responsibilities

Deploy, configure, and optimize DDN storage and data management systems in customer environments.

Partner with customer Site Reliability Engineering (SRE) and Operations teams to ensure production performance, availability, and scalability.

Partner with DDN Sales and Sales Engineering teams to deliver solutions that add value to our customer environments

Automate system monitoring, deployment, and configuration tasks using scripts and DevOps tooling.

Troubleshoot and resolve complex issues across compute, storage, and networking layers.

Develop and maintain deployment documentation, procedures, and best practices.

Work with DDN Engineering and Product Management to translate field requirements into product enhancements (RFEs).

Act as the on‑site technical focal point during deployments, upgrades, and critical incidents.

Lead technical meetings and operational reviews with customer and DDN stakeholders.

Drive continuous improvement through feedback loops with Product, Support, and Engineering teams.

Ensure alignment between deployed configurations and customer strategic roadmaps for HPC, AI, and ML workloads.

Required Skills and Experience

8+ years of hands on technical experience in systems engineering, deployment, or operations.

Proven experience deploying and managing large‑scale HPC, AI, or ML infrastructure.

Deep knowledge of parallel file systems (Exascaler, Lustre, or GPFS).

Experience configuring and troubleshooting InfiniBand and high‑performance Ethernet networks.

Proficiency with DevOps tools and scripting (Python, Bash, Ansible, etc.) for automation and monitoring.

Familiarity with containers, orchestration (Kubernetes, Slurm), and hybrid/cloud environments.

Experience developing and maintaining technical documentation and operational runbooks.

Strong communication skills with the ability to interface directly with customer, engineering and executive teams.

Comfortable working independently in globally distributed environments.

Willingness to travel as required (up to 25%).

Ability to lift up to 75 pounds when supporting hardware installations.

Preferred Qualifications

Experience with AI/ML workflows, GPU-accelerated computing, or large‑scale data pipelines.

Familiarity with observability stacks (Prometheus, Grafana, ELK).

Understanding of CI/CD and infrastructure-as-code methodologies.

Project management or DevOps certification (e.g., PMP, CKA, AWS Solutions Architect) is a plus.

Compensation Range: $128K - $154K

We pride ourselves on our commitment to delivering tangible and consistent results.

Regional Director of Sales, Middle East and Africa

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