Manager, Services Consulting

United States Digital Space LLC; Chicago (IL); On-site; USD 130,000 - 194,000; Full time

Benefits offered by this job

Equity grants

Flexible PTO

Comprehensive benefits

Career development

Job summary

Braze is seeking a Services Consulting Manager to lead a team of Service Offering Managers across pre-sales and delivery, collaborating with Sales, Solutions Consulting, and post-sales teams to scale our customer engagement platform.

You will mentor 4+ global ICs, shape go-to-market materials, and ensure winning outcomes during deal cycles. The role emphasizes leadership, accountability, and a track record in SaaS services.

Qualifications

• 4+ years in SaaS pre-sales or service delivery, consulting, or business analysis.
• Excellent communicator, presenter, and storyteller with significant client-facing experience.
• Experience working with Sales teams during deal cycles or exposure to sales motions.

Responsibilities

• Coach, mentor, and manage 4+ global ICs with growth potential.
• Collaborate with Sales to support cycles, RFPs, pitches, and on-site sessions.
• Develop service offering expertise for pre-sales and be a contact for internal teams.
• Lead development of sales go-to-market materials and training.
• Distribute feedback to Service Leadership and Product Marketing for new offerings.
• Conduct discovery to tailor session presentations and project plans.

Skills

Communication

Stakeholder mgmt

Client-facing

Presentations

Job description

At the company, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If the company sounds like a place where you can thrive, we can’t wait to meet you.

WHAT WE’RE LOOKING FOR

the company is looking to hire a Manager on our Services Consulting team. the company’s Service Offering Managers act as trusted advisors to our prospective clients and Sales team during the sales process, adapting their extensive expertise on the the company services to meet customer needs. Our Service Offering Managers support the the company sales organization during pre-sales in scoping client service requirements, presenting our service offerings, building comfort and confidence in the value of the company services, and positioning optimal service pricing and packaging to potential customers.

This role is an opportunity to expand on your people management and leadership skills, while partnering with the company’s sales, Solutions Consulting, and post‑sales services teams. The role will draw upon your people‑management skills and experience in service delivery, Technical Account Management, Customer Success, or related fields, along with a high level of curiosity and proven track record of execution. You will serve as a mentor, advocate, and leader for the Services Consultants on your team.

The role requires some travel —at most 30% at peak times —and is based in one of our sales offices—New York City, London, San Francisco, Chicago, Austin, Singapore, or Sydney.

RESPONSIBILITIES

• Coach, mentor, and manage 4+ global ICs, with future growth and hiring potential

• Collaborate with the Sales teams to support deal cycles, including RFPs, pitches, and on-site sessions

• Build and maintain subject matter expertise in the the company service offerings currently supported by the team to enable effective consultancy support during pre-sales and become a point of contact for other internal business teams

• Manage expectations to deliver for sales and post‑sales leadership

• Liaise closely with post‑sales leadership to ensure they are supported by pre‑sales

• Conduct discovery with prospective customers to understand their service needs and curate tailored session presentations, including bespoke project plans, resourcing requirements, etc.

• Lead development of sales go‑to‑market materials, talk tracks, and training to help Sales best position the value of our service offering packages with customers during pre‑sales motions, to help our organization scale

• Gather feedback from the sales teams regarding our package offerings and work with Service Leadership and Product Marketing teams to help provide insight into new service package offerings

WHO YOU ARE

You are a people leader, an expert in service delivery, and a strong advocate for your personnel. 4+ years of experience in SaaS pre‑sales or service delivery, consulting, or business analysis.

Must-haves:

• An excellent communicator, presenter, and storyteller with significant client‑facing experience

• Effective stakeholder management skills with both internal and external stakeholders at senior leadership level (e.g. Head of CRM, VP/Director, C‑suite, etc)

• Experience working with Sales teams and during deal cycles, or have been exposed and have awareness of sales motions from a post‑sales role

• Excellent time management skills with initiative, autonomy, and prioritization skills to optimize output

• Curious problem solver who is comfortable operating in and outside of pre‑defined playbooks to navigate and find the best solution to challenges

• Available to travel to prospective customer offices for on‑site visits, in‑person meetings, and collaboration.

• Strong written and verbal English skills are essential

Nice‑to‑haves:

• Previous experience with the the company tool and services offerings, or similar products

• Demonstrated experience/comfort managing projects (both internal and client‑facing) to completion

• Change management experience

• Business proficiency in one or more additional languages

For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $130,400 and $194,400/year, with an expected On Target Earnings (OTE) between $163,000 and $243,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job‑related knowledge, skills, and experience. In addition to cash compensation, this role qualifies for a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that you will own a piece of our company.

#LI-Hybrid

WHAT WE OFFER

*the company benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment.*

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work‑life harmony. the company offers benefits such as:

• Competitive compensation that may include equity

• Retirement and Employee Stock Purchase Plans

• Flexible paid time off

• Comprehensive benefit plans covering medical, dental, vision, life, and disability

• Family services that include fertility benefits and equal paid parental leave

• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend

• A curated in‑office employee experience, designed to foster community, team connections, and innovation

• Opportunities to give back to your community, including an annual company‑wide Volunteer Week and donation matching

• Employee Resource Groups that provide supportive communities within the company

• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT the company

**the company is the leading customer engagement platform that empowers brands to Be Absolutely Engaging™. the company helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI™ allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the the company Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and