Technical Account Manager

REGAL; New York (NY); Hybrid; USD 110,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans - 80% covered

401k Plan

Flexible PTO & 11 paid holidays

In-office breakfast and snacks

Subsidized Class Pass membership

Job summary

A tech-driven customer communication company seeks a Technical Account Manager to ensure customers effectively utilize our platform in New York City. This role is pivotal in driving product adoption, improving customer satisfaction, and fostering long-term relationships. Candidates should have 3–5 years of experience in technical roles, strong problem-solving skills, and the ability to communicate complex concepts clearly. This position offers a hybrid work schedule with a dynamic office culture.

Qualifications

• 3–5 years of experience in a technical role.
• Ability to explain technical concepts clearly.
• Familiarity with APIs and webhooks.

Responsibilities

• Manage relationships with customers using Regal.
• Map customer goals to product features.
• Conduct technical product training sessions.

Skills

Technical Account Management

Communication

Troubleshooting

APIs knowledge

SaaS experience

Tools

CRM Software

Data Integration Tools

Job description

1 month ago Be among the first 25 applicants

This range is provided by REGAL. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$110,000.00/yr - $130,000.00/yr

About Us

Founded in 2020, Regal is the AI Agent Platform. Regal gives every company the tools to transform customer communications with delightful AI Agents that are connected to your data, easy to customize and monitor, always available, and ready to take action. Power better support, sales, and operations – with way less effort. Our founders, Alex Levin and Rebecca Greene, helped build Angi (Angie’s List, HomeAdvisor, and Handy) to over $1.5B in revenue. Based in Manhattan, we’re building an in-person culture of entrepreneurs who want to win and build something meaningful. We’re backed by top investors including Founder Collective, Homebrew, and Emergence Capital. Come join us as we create a category-defining company, and follow Regal's company page on LinkedIn to stay up-to-date on our journey and current job openings! We’re moving fast, and the numbers speak for themselves:

• Partnered with enterprise brands like Google, AAA, Ro, Coursera
• Raised $82M (top tier investors including Emergence & Homebrew)
• Completed 250MM+ calls
• Driven $7B revenue for customers
• Scaled to $## ARR
• Built amazing NYC (NoMad) in office culture

About the Role

The Technical Account Manager (TAM) is a customer-facing technical expert who helps Regal’s customers fully realize the value of our platform. The mission of our TAM team is to ensure that the customer’s business objectives are being fully realized based on the way that the customer is leveraging the platform. Acting as a strategic advisor, they will guide customers through best practices, advanced product capabilities, and technical problem-solving to ensure Regal is deeply integrated into their operations and decision-making processes. This role plays a key role in driving product adoption, reducing technical friction, and ensuring Regal is used to its fullest potential. This role is essential to Regal’s long-term retention strategy and success will be defined by customer enablement, satisfaction, and adoption. The TAM will lead technical conversations independently, while escalating complex issues as needed.

Responsibilities:

• Own relationships with a portfolio of customers - primarily focused on those with advanced maturity in the way that they use Regal
• Understand the customer’s business objectives and consistently map those goals to the features, integrations, and other capabilities, proactively flagging gaps and opportunities to improve
• Act as the go-to technical resource for a portfolio of customers, helping them navigate advanced features, integrations, and data use cases
• Conduct deep-dive sessions on product functionality, data flows, and best practices to drive product adoption and value realizationTroubleshoot product-related issues in partnership with Support and Engineering, and clearly communicate technical updates to customers
• Translate customer feedback into actionable insights for Product and Engineering teams

About You:

• 3–5 years of experience in a customer-facing technical role such as Technical Account Management, Solutions Consulting, or Support Engineering
• Demonstrated ability to explain complex technical concepts to non-technical stakeholders
• Familiarity with APIs, webhooks, and data integration concepts
• Experience supporting SaaS products, preferably in B2C, MarTech, AI, or data-driven platforms
• Comfort working cross-functionally and navigating ambiguity in a fast-paced environment
• You’re the ultimate troubleshooter who loves to get to the root of the issue

Benefits/Perks:

• We care about your health!
• Medical, Dental, and Vision plans - 80% covered by the company
• Flexible PTO & 11 paid holidays/year
• Subsidized Class Pass membership
• We care about future you!
• 401k Plan
• Paid parental leave
• Pre-tax commuter benefits
• We care about connection!
• In-office breakfast and snacks daily
• Happy hours, team outings, & annual off-sites
• Complete laptop workstation
• and more to come!

Position Location & Office Details

This position is only available in New York City (HQ- NoMad). Hybrid roles are required in office T/W/TH and office optional M/F.

If you think you’re missing relevant experience but you’re hungry and a fast learner (and can prove it), we want to hear from you!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

The reasonably estimated base salary for this role is provided as a range within this job description. All offers include a competitive equity package and some offers may additionally include a variable compensation component. Actual compensation is determined on an individualized basis taking into consideration factors such as the candidate's skills, location, qualifications, experience, and relevant education or training. In addition, Regal offers a comprehensive set of employee benefits which are listed above. Details about the compensation package will be finalized at the time of offer.