Technical Account Manager

Axle; New York (NY); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Equity

Full benefits

Unlimited time off

Annual team offsite

Job summary

Axle is seeking a Technical Account Manager to bridge technical solutions and customer success across the full journey. You will collaborate with Sales, Engineering, and Product to design and implement tailored solutions from discovery to onboarding and ongoing support.

Ideal candidates think creatively about problems, stay current on AI and GTM engineering, and help financial data reach full connectivity. Join a lean, fast-growing team with strong compensation, equity, benefits, unlimited time

Qualifications

• 5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other customer-facing engineering roles.

Responsibilities

• Own the overall relationship with clients and develop expertise in their technology and processes.
• Proactively project manage enterprise implementations with Fortune 500 companies and partners.
• Oversee onboarding and configuration; serve as primary post-sales contact and provide world-class support.
• Travel approximately once per month to meet with customers and partners.
• Participate in design sessions to define how Axle fits into client workflows and requirements.
• Gather and synthesize customer insights to influence product enhancements.
• Maintain Axle knowledge base and API docs for customers and team members.
• Grow into a trusted technical advisor guiding Axle and industry best practices.

Skills

Technology Consulting

Project management

Customer-facing

Communication

Problem-solving

Curiosity

RESTful APIs

Cloud services

Modern architectures

Self-motivated

Adaptability

Startup mindset

Tools

APIs

Job description

About the Role

As a Technical Account Manager at Axle, you'll play a pivotal role bridging technical solutions and customer success throughout the entire customer journey, from first conversation through full adoption. You'll collaborate closely with the Sales, Engineering, and Product teams to design and implement tailored solutions, from initial discovery and demos to integration, onboarding, and ongoing support. Your work will directly impact customer satisfaction, adoption, and Axle's growth trajectory.

We’re looking for individuals who think creatively about problems, push for real-world customer impact, keep up to date on the latest in AI and GTM engineering, and are excited about helping financial data reach full connectivity.

Why you should consider joining

• Trusted by leading Fortune 500 banks and top brands like Hertz, Avis, and Sixt - with more joining every month.
• Grown revenue 5x this year to 7-figures ARR, with growth continuing to accelerate.
• Backed by world‑class investors including Google (Gradient Ventures), Y Combinator, and leaders from Plaid and Cox Automotive.
• Join a tight‑knit team where everyone drives real impact we have top‑tier customer and revenue metrics with half the team size of typical startups.
• Work on challenging, unsolved problems at the intersection of complex data structuring, agentic workflows, and financial risk analysis.
• We care deeply about our team and provide great compensation and equity, full benefits, unlimited time‑off, and plan an annual team offsite!

We're a lean team, and our customer base is growing too fast for us to keep up. We're looking for talented team members to join our early team ahead of our next round and execute on an ambitious roadmap.

What You’ll Do

• Own the overall relationship with clients: identify key stakeholders, build relationships with influencers and core teams, and develop expertise in clients’ technology, processes, and how they integrate Axle.
• Proactively project manage Axle’s role in enterprise implementations, coordinating stakeholders, managing timelines, and tracking deliverables with Fortune 500 companies and partners.
• Oversee customer onboarding and configuration; act as the primary point of contact post‑sales, nurturing relationships and providing world‑class support.
• Travel approximately once per month to meet with customers and partners, reinforcing relationships and ensuring successful implementations.
• Participate in design sessions with clients to deeply understand their needs, design how Axle will fit into their product and workflow, and define the people, process, and technology required to bring client solutions to life.
• Act as the voice of the customer by gathering, analyzing, and synthesizing insights to influence and prioritize product enhancements.
• Maintain and expand our knowledge base, API documentation, and other solutions resources.
• Help lay the foundation for the Solutions organization, growing into a trusted technical advisor who provides consultative guidance on Axle and industry best practices as clients build and scale their applications.

What We’re Looking For

• 5+ years of experience in Technology Consulting, Solutions Engineering, Sales Engineering, or other customer‑facing engineering roles.
• Elite project management skills and proven ability to lead complex customer implementations, driving projects to completion while keeping stakeholders and internal teams aligned.
• Strong customer‑facing presence, even when working with challenging stakeholders.
• Exceptional communication skills, with the ability to translate complex technical concepts for diverse audiences.
• Strong problem‑solving skills and creative thinking.
• An insatiable curiosity — always asking why and eager to dig deep into how things work.
• Ability to quickly understand a new business, industry, or process and get up to speed fast.
• A humble attitude and willingness to dive into the weeds.
• Solid understanding of RESTful APIs, cloud services, and modern architectures.
• Self‑motivated, adaptable, and thrives in a fast‑paced, dynamic startup environment.

What would be even better?

• Working knowledge of node/javascript, the ability to build your own tools and/or query data using SQL.
• Previous experience in insurance, fintech, or related industries
• A strong background in fintech and/or API services.