Technical Account Manager

EDB; Helena (MT); Remote; USD 120,000 - 180,000; Full time

Job summary

EDB is seeking a Technical Account Manager (TAM) for the US to build and maintain post-sales relationships with our largest customers. You will serve as a trusted technical advisor, guiding architecture, troubleshooting, and deployment of Postgres and AI solutions, ensuring customers achieve value and act as references.

The role requires hands-on Postgres/DBMS experience, strong communication with CxO levels, and the ability to lead initiatives across product, engineering, and customer teams.

Qualifications

• Hands-on experience with Postgres, Oracle, DB2, or MS SQL Server.
• Strong data management and cloud technology skills.
• Familiarity with AI/ML concepts and tooling.

Responsibilities

• Establish close working relationship with customer senior technical leadership and become trusted advisor.
• Help EDB customers maximize the value of their Postgres investment.
• Assist customers to develop and deploy Postgres strategies.
• Provide technical leadership for major Postgres initiatives (consulting, architecture, project management).
• Maintain current functional and technical knowledge of the EDB product line.
• Provide feedback to product management based on customer requirements.
• Document best practices for deploying EDB solutions.
• Serve as front-line technical resource for best practices and inquiries.
• Travel up to 25% as required.

Skills

RDBMS expertise

Data management

Cloud technologies

AI/ML concepts

Kubernetes

Executive communication

Sales process understanding

Education

Bachelor's/Master's in IT/CS

Tools

Kubernetes

Job description

A Little About Us

EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com

EDB is hiring a Technical Account Manager (TAM) for US. The TAM is responsible for building and maintaining post-sales relationships with EDB’s largest and most complex customers. These customers are typically large accounts adopting Postgres and AI solutions. The TAM serves as a trusted technical advisor to drive successful outcomes and to ensure that the customers become a positive reference and continue their journey on Postgres technology. The TAM is also the customer's primary point of contact into all technical areas of EDB. As such, the TAM’s technical abilities are critical in identifying solutions, architecture, troubleshooting issues, and answering technical questions as they arise.

What you will do…

• Establish a close working relationship with the customer’s senior technical leadership team and become their trusted advisor.
• Help EDB customers maximize the value of their Postgres investment
• Assist EDB customers to develop and deploy Postgres strategies
• Provide technical leadership for the customer's major Postgres initiatives (This may include solutions consulting, architecture guidance, and project management)
• Maintain current functional and technical knowledge of the entire EDB product line
• Provide clear and constructive product feedback to EDB’s product management teams based on customer requirements
• Help to document best practices in developing and deploying EDB solutions
• Function as a front-line technical resource for "best practice" and informal customer questions
• Travel up to 25% of the time as required

What will give you an edge…

• At least five (5) years of hands-on experience with Postgres, Oracle, DB2 or MS SQL Server; professional certifications in any of the relational databases are desirable
• Advanced technical skills, specifically in data management platforms, operating systems, cloud technologies, and technical architecture
• Knowledgeable about data analytics and AI/ML concepts
• Experience with Kubernetes
• Excellent analytical skills regarding technical and project management issues
• Good understanding of strategic sales process
• Well-developed organizational skills with an ability to manage competing client demands
• Excellent communications and interpersonal skills, including ability to interact and communicate with CxO level personnel
• Bachelors/Masters degree in Information Technology / Computer science or equivalent technical training or industry experience preferred

EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits.

EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity.

EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee.

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