Technical 1st-Level Support Engineer, Fintech

Optasia; United States; À distance; USD 70 000 - 90 000; Plein temps

Avantages offerts par ce poste

Work from anywhere policy

Competitive remuneration package

Extra day off on your birthday

Performance-based bonus scheme

All the tech gear you need to work smа

Résumé du poste

Optasia приглашает в команду инженера технической поддержки 1-й линии на удалённой основе. Ваша задача — обеспечивать высокую доступность и производительность системы, мониторинг сетевых элементов, баз данных и приложений.

Требуется минимум 2 года опыта в техподдержке/NOC, знание Linux, сетевых систем, RDBMS и навыки коммуникации. Работа по гибкой удалёнке с акцентом на качество обслуживания клиентов.

Qualifications

• Триггер: наличие как минимум 2 лет опыта в технической поддержке/операционном центре сети.
• Развитые навыки работы с сетевыми системами и администрированием Linux.
• Опыт мониторинга систем и аналитическое мышление.
• Хорошие письменные и устные коммуникативные навыки.

Responsabilités

• Ежедневный мониторинг систем, сети, приложений и сервис-оповещений; первая линия поддержки по сменам (24/7).
• Реагирование на оповещения: установление причины и устранение или эскалация.
• Ведение журнала инцидентов с описанием проблемы, шагов решения и итогов.
• Проведение проверок состояния и качества системы на соответствие операционному стандарту.
• Выступать связующим звеном между группами поддержки при перебоях в работе, взаимодействие с внешними поставщиками.

Connaissances

Сети и сетевые системы

Linux

RDBMS

Мониторинг

Коммуникация

Outils

Relational databases

VMware

Linux серверы

Web серверы

Приложения серверы

Description du poste

Описание:

Optasia is a real-time financial intelligence company. We build precision intelligence that unlocks financial opportunity at scale, running millions of automated credit decisions every day across high-growth markets where formal credit data is limited. Our AI-powered platform turns permitted behavioural data and real-time signals into precise, responsible credit decisions. Embedded within the systems of telcos, banks, digital wallets and other partners, it helps them extend relevant financial services to more people while maintaining strong portfolio control and opens profitable new segments that were previously out of reach. This is how Optasia turns potential into financial progress, responsibly and at scale. As a member of the Technical 1st-Level Support team in Optasia, you will ensure the highest level of system availability and performance. The Technical 1st-Level Support Engineer will be responsible for monitoring, supervising and maintaining the system and network elements and make decisions and adjustments in order to ensure optimal network performance and organizational productivity.

Задачи:

• Day to day monitoring of the system, network, application and service alerts and provide first level of support on rotating shifts (24/7)
• Respond to alerts by verifying, determining the cause and resolving or escalating as necessary
• Record of all incidents and alerts into an incident log based on defined standards
• Ensure all logs contain clear problem description, resolutions and all activities carried during resolution of the problem
• Perform health checks and quality checks procedures to the system in order to verify operational excellence
• Serve as liaison between various support groups during system outages, and work with third party vendors or service providers to remediate outage issues
• Demonstrate ability for multitasking, team playing, analytical thinking, prioritizing
• Demonstrate hands-on experience of relational databases, application servers, web servers, VMware and Linux environments
• Work with case management tools and monitoring tools

Требования:

• Availability to be on a rotating schedule (shifts)
• 2 years' experience in Technical Support/Network Operations Center
• Good skills in Network Systems
• Good knowledge of Linux and RDBMS
• Good monitoring and analytical skills
• Good written and verbal communication skills
• Passion for learning new technologies and eagerness to collaborate with other creative minds
• Pro-activeness, accountability and results orientation
• Diligence and attention to detail are also key skills along with ability to multi-task and prioritize work appropriately
• Ability to handle multiple clients, multiple team members and priorities with confidence
• Flexible, eager, ambitious, and adaptable to change
• Excellent judgment, organizational and problem-solving skills

Условия:

Optasia is a high-growth, AI-powered financial infrastructure platform serving over 432 million users in emerging markets across Africa and Asia. By harnessing the power of AI and real-time data we unlock financial opportunities for customers. We have been recognized as a top fintech by Forbes Middle East, culminating in a successful JSE listing in 2025. At Optasia, our global team builds the tech, products and services which will change the game for the world's unbanked population. We empower our people by offering unique employee experiences and support individual careers by prioritizing well-being and embracing flexibility.

Work from anywhere policy

• Competitive remuneration package
• Extra day off on your birthday
• Performance-based bonus scheme
• All the tech gear you need to work smart