Tech Training & Procedures Specialist

PPL Foundation; Pennsylvania; On-site; USD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking utility company dedicated to innovation and community support. In this role, you will develop essential procedures and training for field operations, ensuring the safety and efficiency of equipment usage. Collaborating closely with subject matter experts, you will create engaging training materials that enhance understanding and adoption of best practices. This position not only offers a chance to contribute to the utility of the future but also involves exciting challenges in a dynamic environment. If you have a passion for technical writing and a background in electric utilities, this opportunity is perfect for you.

Qualifications

• 5 years of Electric Utility field work or a relevant technical degree with experience.
• Proficient in technical writing and Microsoft Office tools.

Responsibilities

• Develop procedures and training for field operations equipment.
• Collaborate with experts to create training materials and coordinate reviews.

Skills

Technical Writing

Verbal Communication

Facilitation Skills

Microsoft Office Suite

Electric Utility Field Work

Education

Bachelor of Science in Technical Discipline

Five Years Electric Utility Experience

Tools

Microsoft Word

Microsoft PowerPoint

Microsoft Outlook

Microsoft Excel

Adobe Acrobat

Job description

Company Summary Statement

PPL Electric Utilities delivers safe, reliable and affordable electricity to more than 1.4 million homes and businesses throughout its 29-county service territory in eastern and central Pennsylvania. Through smart investments and innovation, it has built one of the most advanced electric grids in the United States. And, with over a century of expertise, PPL Electric remains focused on continuing to build the utility of the future, today. Regularly ranking among the country’s best utility companies for reliability and customer satisfaction, PPL Electric has won numerous awards, including 30 J.D. Power Awards for providing top-quality service to residential and business customers. PPL Electric is a major employer and an active supporter of the communities it serves, empowering employees, community members, and initiatives across its service territory through volunteerism and investments in organizations that support education, sustainability, and wellbeing.

Overview

The primary responsibility of this role is to develop procedures and training associated with installing, maintaining, and troubleshooting field operations equipment. Typically, a person in this role will primarily focus on developing content for the Lineman, Substation, Network, or Underground discipline but will have to support other disciplines such as Metering, DER, or Relay Test. This role will work closely with subject matter experts to develop the content within a procedure or training.

Responsibilities

1. Collaborate with subject matter experts to design, develop, and update procedures (including checklists, job aids, work methods, etc. as appropriate) to support work on PPL Electric Utilities equipment and processes.
2. Work with subject matter experts to develop training materials and content (including handouts, presentations, workbooks, classroom exercises, hands-on exercises, tests, etc.) to support highly engaged training on PPL Electric Utilities equipment and processes.
3. Coordinate the review of new or revised documents, work procedures, and training with Safety, Engineering Standards, Training, and other groups so that all new equipment coming onto the system can be safely maintained and operated as per design.
4. Support engineering and field operations to construct equipment mock-ups and simulations for development of procedures and associated training content.
5. Support communication activities that improve understanding and adoption of work procedures including participation on committees, delivering presentations, facilitating process improvement meetings, traveling roadshows, etc.
6. Support new PPL EU technology initiatives.
7. Seek out, identify, and incorporate new technologies into procedures and associated training materials.
8. Will be assigned an Electric Utilities emergency and storm role. This is a special assignment that is activated during storms and other emergencies when the company needs to restore power or respond to other issues affecting customer service. This role may necessitate the need to work after-hours, outside of your normal schedule.
9. All positions in which driving is an essential function of the job, regardless if the job code is marked safety sensitive or not, will also be included as safety sensitive.
10. The company reserves the right to determine if this position will be assigned to work on-site, remotely, or a combination of both. Assigned work location may change. In the case of remote work, physical presence in the office/on-site may be required to engage in face-to-face interaction and coordination of work among direct reports and co-workers.
11. Performs other duties as assigned.
12. Complies with all policies and standards.

Qualifications

1. Five years of experience in Electric Utility field work (Journeyman equivalent); or a Bachelor of Science degree in a technical discipline with two years of experience in Electric Utility field work (i.e. field work, engineering, supervision).

Preferred Qualifications

1. Proficient user of Microsoft Word, Power Point, Outlook, Excel, and Adobe Acrobat.
2. Proficient technical writing capability.
3. Proficient verbal communications and presentations skills.
4. Proficient facilitation and questioning skills for working with subject matter experts.