Tech Support & Escalations Specialist – Associate

InfiCare Staffing; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

InfiCare Staffing is seeking an associate-level team member for a full-time role to support customers in a call center environment in the United States. You will handle escalation and de-escalation and provide technical and helpdesk support to clients, resolving issues efficiently.

Experience of 2+ years in call center customer support is required, with preference for candidates who have technical or helpdesk exposure. This position focuses on rapid issue resolution and customer satisfaction.

Qualifications

• 2+ years of call center customer support experience.
• Technical or helpdesk support experience preferred.

Responsibilities

• Handle escalation and de-escalation.
• Provide technical and helpdesk support.

Skills

Call center support

Technical/helpdesk support

Job description

InfiCare Staffing is seeking an associate-level team member for a full-time role to support customers in a call center environment in the United States. You will handle escalation and de-escalation and provide technical and helpdesk support to clients, resolving issues efficiently.

Experience of 2+ years in call center customer support is required, with preference for candidates who have technical or helpdesk exposure. This position focuses on rapid issue resolution and customer satisfaction.