Tech Support Center Lead for Enterprise IT

George Washington University; Washington (District of Columbia); Hybrid; USD 70,000 - 112,000; Full time

Job summary

George Washington University IT seeks a Supervisor, Technology Support Center to lead a team delivering enterprise technology support across university portfolios. You will blend hands-on support with people leadership, coaching, and performance management, ensuring high-quality service.

Based on the Foggy Bottom Campus with occasional travel to other GW locations, this role requires strong communication, relationship management, and the ability to manage priorities in a fast-paced environment.

Qualifications

• Minimum high school diploma or GED with 4+ years of relevant professional experience, or a Bachelor's degree in a related field.
• Experience supervising technical support staff in a customer-focused service environment.
• Experience with Windows and MacOS endpoints, Microsoft Office, Zoom, Google Workspace, and classroom technologies.

Responsibilities

• Supervise two or more technical support staff and provide coaching and performance management.
• Oversee scheduling, ticket management, and reporting to leadership; monitor trends and metrics.
• Train, advise, and document IT practices; promote knowledge sharing and self-service.

Skills

Team leadership

Customer service

IT support

Incident management

ITIL/ITSM

Communication

Education

High School Diploma / GED

Bachelor’s degree or higher

Tools

Windows

MacOS

Zoom

Google Workspace

Job description

George Washington University IT seeks a Supervisor, Technology Support Center to lead a team delivering enterprise technology support across university portfolios. You will blend hands-on support with people leadership, coaching, and performance management, ensuring high-quality service.

Based on the Foggy Bottom Campus with occasional travel to other GW locations, this role requires strong communication, relationship management, and the ability to manage priorities in a fast-paced environment.