Tech Support Associate III – SaaS & AI (Chicago)

seoClarity; Chicago (IL); Hybrid; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation

Robust benefits package

Learning stipend

Paid parental leave with remote work

Annual global summit

Downtown Chicago office access

On-site dining and conveniences

Fitness center access

Job summary

seoClarity is seeking a technically curious, customer-focused Technical Support Associate III (Chicago-based) to join the Technical Client Support team in our downtown Chicago office. The role emphasizes solving complex issues, onboarding new customers, and translating technical concepts for both technical and non-technical audiences.

Ideal candidates have 3+ years in enterprise SaaS support, strong communication skills, and a passion for learning emerging technologies including AI.

Qualifications

• Bachelor's degree in business, IT, CS, marketing, communications, or related field
• 3+ years in SaaS/tech customer support or similar
• Ability to investigate technical issues and identify root causes
• Strong verbal and written communication for technical and non-technical audiences
• Ownership and accountability from discovery to resolution
• Excellent time-management and prioritization in fast-paced environments
• Collaborative experience with Product, Engineering, CS, or Operations teams
• Curiosity and ongoing learning of new technologies and AI innovations
• Experience with enterprise SaaS or cloud platforms
• Exposure to APIs, integrations, web tech, or software implementations
• Familiarity with AI tools, automation, LLMs, or AI knowledge bases
• Experience with SEO or digital marketing platforms

Responsibilities

• Diagnose platform issues and deliver timely, clear solutions for enterprise SaaS customers
• Troubleshoot and resolve technical issues from discovery to resolution
• Collaborate with Product and Engineering to reproduce defects and validate fixes
• Support new customer implementations and onboarding activities
• Translate technical concepts into clear language for diverse stakeholders
• Create and maintain technical documentation and self-service resources
• Identify recurring issues and provide actionable product feedback
• Take ownership of customer interactions and deliver exceptional service

Skills

Customer support

Technical troubleshooting

Root cause analysis

Excellent communication

Ownership mindset

Cross-functional collaboration

Learning mindset

Education

Bachelor's degree

Job description

Technical Support Associate III (Chicago-based)

Chicago, United States | Posted on 07/08/2026

seoClarity isseekinga technically curious, customer-focused Technical Support Associate III (Chicago-based ONLY) to join our growing Technical Client Support team in our downtown Chicago office.Whether your background includes enterprise SaaS, SEO, APIs, AI, or technical customer support,we'relooking for someonewho'seager to grow, solve meaningful problems, and help customers get the most out of our platform.

Ifyou'rethe type of person who loves figuring out why something works (or why itdoesn't), enjoys turning technical complexity into simple solutions, and gets excited about learning emerging technologies, this role was built with you in mind!

Technical Support Associate III(Chicago-based) Perks & Benefits

• Competitive Compensation: $55k to $60k annually
  
• Robust Benefits Package: a well-rounded package designed to support your health, financial security, flexibility, and long-term growth, including major medical, dental, and vision coverage, company-sponsored life insurance, a 401(k) with company matching, commuter benefits, generous PTO, paid sick time, and company holidays.
  
• Perks That Support You: a continuous learning stipend, paid parental leave with extended work-from-home flexibility for new mothers, company-wide celebrations, and an annual global summit that brings teams together.
  
• Snack & Beverage Fuel: a fully stocked kitchen with snacks, drinks, and grab-and-go options to keep energy high and focus sharp throughout the day.
  
• In-Office, Hybrid Schedule byDesign: Ourteam comes together in our Downtown Chicago office Tuesday through Thursday for high-impact collaboration, with Mondays and Fridays reserved to focus on remote work. Explore building amenities and photos HERE
  
• Convenient Downtown Access: easy access to major commuter options, including nearby CTA train and bus routes, Ogilvie Transportation Center, and Union Station.
  
• On-Site Dining & Everyday Convenience: enjoy access to Market Creations, a convenient on-site café/restaurant, along with lobby services including a sundry shop, ATM, and FedEx Office.
  
• Modern Building Amenities: the building features a newly upgraded amenity floor with the Connect 101 Lounge, flexible collaboration areas, conference space, and a game room for casual breaks or informal team connection.
  
• Fitness & Commuter-Friendly Perks: tenants have access to FIT 101, a fitness center with cardio equipment, free weights, Peloton bikes, locker rooms, showers, towel service, and Cycle 101 secure bike storage.
  
• Community & Tenant Experience: tenant programming, shared amenity spaces, and unique building features such as its on-sitebeehivesustainability program.
  

Technical Support Associate III (Chicago-based)Requirements

• Bachelor's degree in business, Information Technology, Computer Science, Marketing, Communications, or related field .
  
• 3+ years of experience supporting customers in a SaaS, software, technology, or other client-facing technical environment where problem-solving and customer communication were key responsibilities.
  
• Demonstrated ability to investigate technical issues, think critically through complex problems,identifyroot causes, and drive solutions rather than simply escalating challenges.
  
• Exceptional verbal and written communication skills, with the ability to confidently explain technical concepts to both technical and non-technical audiences, including enterprise-level customers.
  
• A strong senseof ownership and accountability with a proactive mindset that follows issues frominitialdiscovery through successful resolution.
  
• Excellent organizational and time management skills with the ability to prioritize multiple customer requests, projects, and competing deadlines in a fast-paced environment.
  
• A collaborative approach with experience partnering across cross-functional teams such as Product, Engineering, Customer Success, or Operations to deliver exceptional customer outcomes.
  
• Genuine curiosity, technical aptitude, and a passion for continuously learningnew technologies, software platforms, and emerging AI innovations.
  
• Previousexperience supporting enterprise SaaS software or cloud-based technology platforms.
  
• Exposure to APIs, integrations, web technologies, or software implementation projects.
  
• Familiarity with AI-powered tools, automation platforms, large language models (LLMs), AI knowledge bases, or emerging agentic AI technologies.
  
• Experience working with SEO, digital marketing platforms, website analytics, or search technologies.
  

Technical Support Associate III (Chicago-based)Responsibilities

• Serve as a trusted technical advisor for enterprise SaaS customers by diagnosing platform issues, answering complex product questions, and deliveringtimely, thoughtful solutions that create exceptional customer experiences.
  
• Investigate, troubleshoot, and resolve customer-reported technical issues by analyzing platform behavior,identifyingroot causes,validatingsolutions, and ensuring issues are fully resolved from beginning to end.
  
• Partner closely with Product and Engineering teams to reproduce software defects, communicate technical findings,validatebug fixes, and advocate for product enhancements that improve the overall customer experience.
  
• Support new customer implementations, technical onboarding activities, platform configuration, and solution deployment to help customers realize value from the seoClarity platform as quickly as possible.
  
• Translate sophisticated technical concepts into clear, easy-to-understand language that empowers both technical and non-technical stakeholders to confidentlyutilizethe platform.
  
• Create,maintain, and continuously improve technical documentation, troubleshooting resources, knowledge base articles, and internal support materials that enhance team efficiency and customer self-service.
  
• Identifyrecurring customer challenges, usage patterns, and opportunities for product improvement, providing actionable feedback to Product and Engineering teams that helps shape future platform enhancements.
  
• Take ownership of every customer interaction bydemonstratingprofessionalism, urgency, critical thinking, and a commitment to delivering an exceptional support experience that strengthens long-term customer relationships.
  

About Us seoClarity is the technology leader in Search Engine Optimization (SEO) marketing analytics, and our technology platform and services help the world’s best and biggest brandsoptimizetheir website content so they can be found online and connect to their customers. seoClarity sits at the center of how leading global brands win in SEO, AEO, and AI-driven search. As search behavior continues to evolve across Google, AI Overviews, chatbots, answer engines, and emerging discovery channels, enterprise organizations need more than data. They need clarity, strategy, automation, and trusted intelligence that helps them act.

Diversity, Equity, andInclusion At seoClarity , we embrace and celebrate our differences. We believe that diverse backgrounds, cultures, abilities, experiences, thoughts, and perspectives lead to more creative problem-solving, better outcomes and a stronger organization. seoClarity is proud to be an equal opportunity employer. We believe all our colleagues share in this commitment to fostering an environment that supports, inspires, and respects all individuals. Weseekto recruit, develop, andretainthe most talented individuals from all social classes, who also share our beliefs.

At seoClarity , employment is based solely on an individual’s merit and qualifications related to their professional competence. We do not discriminate against any applicant or employee because of race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, mental or physical disability, age, genetic information, military or veteran status, marital status, pregnancy or related conditions, or any other basis protected by law or local ordinance.

Equal Opportunity Employer seoClarityis committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law.