Tech Support Analyst - NYC

Accenture; New York, Northern (NY, KY); Hybrid; USD 33,000 - 87,000; Full time

Job summary

Accenture is seeking candidates for an onsite Customer Technical Support role in New York. You will resolve IT-related requests, document cases, and track progress to closure while monitoring systems to prevent incidents and proactively improve service.

The position emphasizes customer satisfaction, with a path to grow as a subject-matter expert, contributing to meaningful impact in a dynamic environment.

Qualifications

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Bachelor's Degree in relevant field

Job description

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.

RESPONSIBILITIES:

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

This role is onsite at our New York City office.

HERE'S WHAT YOU WILL NEED:

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

BONUS POINTS IF YOU HAVE:

• Advanced Quality Assurance (QA).
• Intermediate problem solving.
• Intermediate communication skills.
• Beginner conflict resolution.
• Intermediate analytical thinking.
• Bachelor's Degree in relevant field of studies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/24/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $26.39 to $63.13

Cleveland $24.42 to $50.48

Colorado $26.39 to $54.52

District of Columbia $28.08 to $58.08

Illinois $24.42 to $54.52

Maine $22.45 to $46.44

Maryland $26.39 to $54.52

Massachusetts $26.39 to $58.08

Minnesota $26.39 to $54.52

New York $24.42 to $63.13

New Jersey $28.08 to $63.13

Virginia $24.42 to $58.08

Washington $28.08 to $58.08

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/18/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

• medical
• dental
• vision
• life
• long-term disability coverage
• 401(k) plan
• bonus opportunities
• paid holidays
• paid time off

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $23.13 to $49.57

Cleveland $21.39 to $39.66

Colorado $23.13 to $42.84

Columbus $21.39 to $39.66

Connecticut $23.13 to $42.84

District of Columbia $24.62 to $45.63

Illinois $21.39 to $42.84

Maine $19.66 to $36.49

Maryland $23.13 to $42.84

Massachusetts $23.13 to $45.63

Minnesota $23.13 to $42.84

New York $21.39 to $49.57

New Jersey $24.62 to $49.57

Requesting an Accommodation

Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired.

If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affimative Action Policy Statement

Accenture is an EEO and Affimative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Other Employment Statements

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.

The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.

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