Tech Support Analyst - NYC

Socket.dev; New York (NY); On-site; USD 69,891,000 - 180,893,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Bonus opportunities

Paid holidays

Paid time off

Job summary

Accenture in New York City is seeking a Customer Technical Support professional to resolve IT requests, document cases, and monitor systems to prevent incidents. You will work onsite and collaborate to provide thoughtful solutions.

Ideal candidates have at least 1 year in customer tech support, mastery of customer satisfaction, and a high school diploma; a Bachelor's is a bonus. The role offers comprehensive benefits and a clear salary range by location.

Qualifications

• 1 year of experience in customer technical support or IT support.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma or GED required.

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Job description

THE WORK:

Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.

RESPONSIBILITIES:

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

This role is onsite at our New York City office.

HERE'S WHAT YOU WILL NEED:

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

BONUS POINTS IF YOU HAVE:

• Advanced Quality Assurance (QA).
• Intermediate problem solving.
• Intermediate communication skills.
• Beginner conflict resolution.
• Intermediate analytical thinking.
• Bachelor's Degree in relevant field of studies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 09/24/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $26.39 to $63.13

Cleveland $24.42 to $50.48

Colorado $26.39 to $54.52

District of Columbia $28.08 to $58.08

Illinois $24.42 to $54.52

Maine $22.45 to $46.44

Maryland $26.39 to $54.52

Massachusetts $26.39 to $58.08

Minnesota $26.39 to $54.52

New York $24.42 to $63.13

New Jersey $28.08 to $63.13

Virginia $24.42 to $58.08

Washington $28.08 to $58.08

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below. We anticipate this job posting will be posted until 10/18/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off.

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

California $23.13 to $49.57

Cleveland $21.39 to $39.66

Colorado $23.13 to $42.84

Columbus $21.39 to $39.66

Connecticut $23.13 to $42.84

District of Columbia $24.62 to $45.63

Illinois $21.39 to $42.84

Maine $19.66 to $36.49

Maryland $23.13 to $42.84

Massachusetts $23.13 to $45.63

Minnesota $23.13 to $42.84

New York $21.39 to $49.57

New Jersey $24.62 to $49.57

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States.

Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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