Tech Support Analyst - NYC

Accenture; New York (NY); On-site; USD 33,000 - 87,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture in New York City is seeking a Customer Technical Support professional to independently contribute as a subject matter expert. You will participate in discussions to provide thoughtful solutions and grow within a role focused on customer IT support, impacting customers and operations.

The position requires at least 1 year in customer tech support, strong focus on customer satisfaction, and a high school diploma; bachelor’s degree is a plus.

Qualifications

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

Responsibilities

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

Skills

Customer Technical Support

Customer Satisfaction

Education

High School Diploma/GED

Bachelor's Degree in relevant field

Job description

THE WORK: Explore new opportunities to contribute actively and independently while becoming a subject matter expert. You will participate in discussions and collaborate to provide thoughtful solutions to work-related challenges. This role will embrace the essence of Customer Technical Support, inviting you to grow and make a meaningful impact. Join us in this exciting journey where your contributions truly matter.

RESPONSIBILITIES

• Provide technical support to resolve customer information technology requests and issues.
• Ensure proper documentation, notification, escalation, tracking, and follow-up of customer cases.
• Log requests and issues accurately and perform defined procedures to achieve resolution.
• Monitor systems and trends to proactively prevent incidents, problems, and errors.
• Schedule, track, and facilitate acceptance of changes to the production environments.

This role is onsite at our New York City office.

HERE'S WHAT YOU WILL NEED

• A minimum of 1 year of experience in the following skills.
• Master proficiency in Customer Technical Support.
• Expert proficiency in Customer Satisfaction.
• High School Diploma/GED

BONUS POINTS IF YOU HAVE

• Advanced Quality Assurance (QA).
• Intermediate problem solving.
• Intermediate communication skills.
• Beginner conflict resolution.
• Intermediate analytical thinking.
• Bachelor's Degree in relevant field of studies.

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 09/24/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

• California $26.39 to $63.13
• Cleveland $24.42 to $50.48
• Colorado $26.39 to $54.52
• District of Columbia $28.08 to $58.08
• Illinois $24.42 to $54.52
• Maine $22.45 to $46.44
• Maryland $26.39 to $54.52
• Massachusetts $26.39 to $58.08
• Minnesota $26.39 to $54.52
• New York $24.42 to $63.13
• New Jersey $28.08 to $63.13
• Virginia $24.42 to $58.08
• Washington $28.08 to $58.08

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

We anticipate this job posting will be posted until 10/18/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

U.S. Employee Benefits | Accenture

Role Location Hourly Salary Range

• California $23.13 to $49.57
• Cleveland $21.39 to $39.66
• Colorado $23.13 to $42.84
• Columbus $21.39 to $39.66
• Connecticut $23.13 to $42.84
• District of Columbia $24.62 to $45.63
• Illinois $21.39 to $42.84
• Maine $19.66 to $36.49
• Maryland $23.13 to $42.84
• Massachusetts $23.13 to $45.63
• Minnesota $23.13 to $42.84
• New York $21.39 to $49.57
• New Jersey $24.62 to $49.57

Requesting an Accommodation

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If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 [phone] or send us an email or speak with your recruiter.

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Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration.

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