Tech Support Analyst II

LPL Financial LLC; Fort Mill, Charlotte (SC, NC); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

401K matching

Health benefits

Employee stock options

Paid time off

Volunteer time off

Job summary

LPL Financial Holdings Inc. in Fort Mill, SC is seeking a Tech Support Analyst to provide frontline IT assistance to employees, resolving issues across phone, chat, and incident channels.

You will troubleshoot Office 365, VPN, mobile devices, and line-of-business apps, maintain knowledge base content, and assist with onboarding and deployments.

A collaborative team, strong documentation, and proactive problem-solving are valued as we strive to improve self-service and reduce ticket volume.

Qualifications

• 2+ years of technical support experience or related experience.
• Experience supporting Microsoft Active Directory, Microsoft Office, Office365, corporate network environments, and mobile device technologies.
• Working knowledge of Windows operating systems, PC hardware, networking principles, and mobile technologies.

Responsibilities

• Receive, log, track, and manage incoming support requests from internal employees through phone, chat, reservations, and incident management channels.
• Troubleshoot and resolve issues related to line-of-business applications, Microsoft Office products, Office365, VPN connectivity, mobile devices, laptops, desktops, and printers.
• Investigate reported issues and provide users with status updates, resolution progress, and escalation information when appropriate.
• Adhere to established service management processes, procedures, and service level expectations.
• Create and maintain knowledge base documentation to support issue resolution and self‑service resources.
• Participate in technology deployment, adoption, and onboarding activities to support employee productivity and operational effectiveness.
• Identify opportunities to improve support processes and reduce service desk ticket volume.

Skills

Technical support

Microsoft Active Directory

Office 365

Windows OS

Networking

Education

Associate’s degree in Computer Science

Tools

Ticketing system

Job description

Where Ambition Meets Innovation Build a career that matches all your initiative with an impressive dose of innovation. From cutting‑edge resources and a collaborative environment to the freedom to make an impact and more, you’ll find the ingredients you need at LPL Financial to shape your success while helping clients pursue their financial goals.

Job Overview:

The Tech Support Analyst provides IT support to LPL employees by resolving or escalating technical issues in a timely and professional manner across multiple communication channels. This role also supports internal IT initiatives, including technology rollouts, user adoption efforts, new hire onboarding support, and the development of knowledge base content to improve self‑service capabilities and support automation initiatives.

Responsibilities:

• Receive, log, track, and manage incoming support requests from internal employees through phone, chat, reservations, and incident management channels.
• Troubleshoot and resolve issues related to line‑of‑business applications, Microsoft Office products, Office365, VPN connectivity, mobile devices, laptops, desktops, and printers.
• Investigate reported issues and provide users with status updates, resolution progress, and escalation information when appropriate.
• Adhere to established service management processes, procedures, and service level expectations.
• Create and maintain knowledge base documentation to support issue resolution and self‑service resources.
• Participate in technology deployment, adoption, and onboarding activities to support employee productivity and operational effectiveness.
• Identify opportunities to improve support processes and reduce service desk ticket volume.

What Are We Looking For?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast‑paced, team‑oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years of technical support experience or related experience.
• Associate’s degree, certificate, or boot camp completion in Computer Science or a related field.
• Experience supporting Microsoft Active Directory, Microsoft Office, Office365, corporate network environments, and mobile device technologies.
• Working knowledge of Windows operating systems, PC hardware, networking principles, and mobile technologies.

Preferences:

• Strong communicator with excellent documentation, troubleshooting, and problem‑solving skills.
• Collaborators who deliver exceptional client experiences.
• Familiarity with Windows operating systems, computer hardware, networking concepts, and mobile device support.
• Previous experience providing technical support in a corporate or customer‑focused environment.
• Experience troubleshooting desktop, laptop, printer, VPN, or mobile device issues.

Pay Range:

$27.14-$45.21/hour. Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor‑mediated marketplace, LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affiliation models, investment solutions, fintech tools and practice management services, ensuring that advisors and institutions have the flexibility to choose the business model, services, and technology resources they need to run thriving businesses. For further information about LPL, please visit www.lpl.com. At LPL, independence means that advisors and institution leaders have the freedom they deserve to choose the business model, services, and technology resources that allow them to run thriving businesses. They have the flexibility to do business their way. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors and institutions, so they can take care of their clients. For further information about LPL, please visit www.lpl.com.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at (855) 575‑6947.

EOE.

Principals only.