Tech Support

Global Channel Management, Inc; Chattanooga (TN); On-site; USD 40,000 - 60,000; Full time

Job summary

A technology support company in Chattanooga, TN is seeking a technical support professional. The ideal candidate will have 2 years of IT experience and an Associate's degree in Information Systems or a related field. Responsibilities include providing timely technical support, managing software installations, and ensuring compliance with change management processes.

Qualifications

• 2 years of IT experience required.
• Windows 11 Cloud base Technical Support experience is a must.
• Ability to manage changing priorities.

Responsibilities

• Provide technical, operational, and administrative support for IT-related tasks.
• Perform manual installation of non-packaged software.
• Ensure appropriate change management approvals are in place.

Skills

IT troubleshooting

Technical support

Good communication

Education

Associate's degree in Information Systems or equivalent

Job description

Tech Support needs 2 years IT experience.

Windows 11 Cloud base Technical Support experience a must

Associate's degree in Information Systems or a related field or equivalent years of experience is required

May be required to implement a COVID-19 vaccine mandate.

Provides technical, operational and administrative support for IT-related End User provisoning and support

Performs manual installation of non-packaged software, which includes both purchased products and internally developed applications.

Ensures appropriate change management approvals are in place prior to deployment

Manage multiple assignments and problems in an environment of continually changing priorities while keeping end users and management informed of progress along the way.

Provides timely and effective technical support to end users, answering questions, troubleshooting problems, and providing general assistance in the use of end-user hardware and corporate-standard software.