Tech Specialist 4 - Austin, TX

M.c.-Dean,-Inc.; Austin (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Leadership training

Tuition reimbursement

Open communication culture

Job summary

M.C. Dean is seeking a senior technical leader in Austin, TX to guide and validate cyber-physical security projects across multiple disciplines, including access control, video management, and AI-enabled solutions.

This role requires extensive field experience, strong troubleshooting skills, and the ability to translate client needs into effective system architectures. The incumbent will drive risk management, standards adherence, and cross-team collaboration on mission-critical deployments.

Job description

Overview

About M.C. Dean

M.C. Dean is Building Intelligence®. We design, build, operate, and maintain cyber-physical solutions for the nation’s most mission-critical facilities, secure environments, complex infrastructure, and global enterprises. With over 9,000 employees, our capabilities span electrical, electronic security, telecommunications, life safety, automation and controls, audiovisual, and IT systems. Headquarters in Tysons, Virginia, M.C. Dean delivers resilient, secure, and innovative power and technology solutions through engineering expertise and smart systems integration.

Why Join Us?

Our people are passionate about engineering innovation that improves lives and drives impactful change. Guided by our core values—agility, expertise, and trust,we foster a collaborative and forward-thinking work environment. At M.C. Dean, we are committed to building the next generation of technical leaders in electrical, engineering, and cybersecurity industries.

Responsibilities

• Leading complex technical discussions, projects, and/or programs.
• Validating world class technical solutions on projects.
• Ensuring engineering best practices are followed across multiple engineering and solution disciplines.
• Managing technical risk on a project.
• Providing oversight, direction, and technical expertise to engineering teams on a project.
• Preparing client-specific physical security technology solutions including cutting edge credential technology, AI vision systems, drone and drone interdiction systems, access control, intrusion detection, video management systems, and complex integrations.
• Driving the development and maintenance of project artifacts from the requirements capture stage through the launch of new technology.
• Identifying, recommending, and implementing work process improvements.
• Reviewing technical project details with project leadership.
• Managing the integration of data from multiple systems and analyzing the data to draw insights on project technical solutions.
• Program various technology application systems by adding devices and configuring for operation.
• Provide System Support to the Integrators/LSPs in the field during deployment.
• Provide commissioning/testing support at the software level for the field teams.
• Monitor operational systems for errors and alerts
• Troubleshoot various technologies related to access control, video, and building management systems.
• Document daily functions and the troubleshooting process to create and revise playbooks.

Qualifications

• High School Diploma with 12+ years of experience with installation, troubleshooting and/or testing of electronic security systems or
• Associates with 10+ years of experience or
• Bachelor's Degree with 7+ years experience or
• Master's Degree with 5+ years experience
• System administrator experience in performing triage on system problems, resolving the system problems, analyzing system data to prevent problems, and implementing new workstations and system extensions
• Vendor certifications for electronic systems preferred
• Reliable attendance at customer site during work hours required by customer
• Ability to work a flexible schedule that includes occasional nights and weekends

What we offer

• A collaborative team inspired by the way engineering and innovation enhance customer outcomes, improve lives, and change the world for the better. We are driven by our core values of agility, expertise, and trust.
• An opportunity to lead and build a business with the support of an industry-leading firm that has been in business for 75 years.
• Investment in your skills and expertise through a combination of professional and technical training programs, including leadership training and tuition reimbursement.
• Open and transparent communication with senior leadership as well as local office management.

Abilities

• Exposure to computer screens for an extended period of time.
• Sitting for extended periods of time.
• Reach by extending hands or arms in any direction.
• Have finger dexterity in order to manipulate objects with fingers rather than whole hands or arms, for example, using a keyboard.
• Listen to and understand information and ideas presented through spoken words and sentences.
• Communicate information and ideas in speaking so others will understand.
• Read and understand information and ideas presented in writing.
• Apply general rules to specific problems to produce answers that make sense.
• Identify and understand the speech of another person.