Tech Solution Center Specialist

PNC; Florida; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Educational assistance

Job summary

PNC is seeking a Tech Solutions Center Specialist to deliver on-site IT support in Haileah FL or Miami FL, with occasional on-call responsibilities. You will troubleshoot hardware, software, and network devices, travel between sites, and collaborate with teams to ensure reliable operations.

Responsibilities include using ServiceNow for ticketing, guiding end users, and supporting deployments while mentoring teammates and contributing to knowledge sharing.

Qualifications

• University/college degree with < 1 year professional experience or completion of a formal development program.
• In lieu of a degree, equivalent combination of education, job-specific certification(s), and experience may be considered.
• Certifications: No Required Certification(s)

Responsibilities

• Provide onsite technical support and troubleshooting for hardware, software, applications, and network-connected devices across multiple business locations.
• Diagnose and resolve issues impacting desktops, laptops, printers, access points, switches, and other technology infrastructure.
• Utilize industry-standard tools and ticketing platforms such as ServiceNow to track, prioritize, and manage support requests.
• Travel between assigned sites to deliver hands-on technical assistance, equipment support, and technology deployments.
• Collaborate with technical teams and business partners to ensure reliable technology operations and exceptional customer service while supporting projects, upgrades, and maintenance activities.

Skills

Business Process Analysis

Communication

Information Technology (IT) Support

Mobile Support

Remote Access

ServiceNow Platform

Software Support

Solutions Support

System Administration

Troubleshooting

Virtual Private Networks (VPNs)

Education

Bachelor's degree

Tools

ServiceNow

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Tech Solutions Center Specialist within PNC’s Technology organization, you will be based on site Haileah FL or Miami FL with occasional on call responsibilies as needed.

• Provide onsite technical support and troubleshooting for hardware, software, applications, and network-connected devices across multiple business locations.
• Diagnose and resolve issues impacting desktops, laptops, printers, access points, switches, and other technology infrastructure.
• Utilize industry-standard tools and ticketing platforms such as ServiceNow to track, prioritize, and manage support requests.
• Travel between assigned sites to deliver hands-on technical assistance, equipment support, and technology deployments.
• Collaborate with technical teams and business partners to ensure reliable technology operations and exceptional customer service while supporting projects, upgrades, and maintenance activities.

Job Description

Provides support and complex problem resolution for technology products and applications.

Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware.

Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements.

Engages and assists vendors for technology implementations and resolving issues.

Maintains and upgrades network systems for specific requirements, as needed.

Executes change requests to implement and refresh technology.

Resolves incidents and fulfills requests in accordance with knowledge documentation.

Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Preferred Skills

Business Process Analysis, Communication, Information Technology (IT) Support, Mobile Support, Remote Access, ServiceNow Platform, Software Support, Solutions Support, System Administration, Troubleshooting, Virtual Private Networks (VPNs)

Competencies

Call Center Technologies, Customer Support Operations, Hardware Infrastructure, Help Desk, Problem Solving, Software Installation and Support, Technical Troubleshooting

Work Experience

Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications No Required Certification(s)

Licenses No Required Licenses

Language Assessments No Required or Preferred Language Assessments

Benefits

Depending on your eligibility, options for full‑time employees include:

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long‑term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back‑up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives

Paid Time Off

• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level
• years of service

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Company Overview

For nearly 160 years, PNC has striven to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.