Tech Services Advisor (Seasonal)

Atticus, LLC; Cary (NC); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Focus on employee development

Supportive team environment

Job summary

A growing agricultural firm in Cary, North Carolina, is seeking a Tech Services Advisor. This seasonal role supports the Tech Services team by providing professional customer guidance and resolving inquiries regarding product usage. The ideal candidate has a strong background in Agronomy or related fields, coupled with excellent problem-solving and communication skills. You will collaborate across departments to ensure customer needs are met effectively, contributing to both customer satisfaction and operational excellence.

Qualifications

• Minimum 3+ years relevant work experience.
• Experience in the Agricultural/Chemical Industry preferred.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support for the product portfolio.
• Handle customer inquiries regarding product applications.
• Document and resolve customer issues effectively.

Skills

Interpersonal skills

Problem-solving

Communication

Attention to detail

Education

Bachelor's degree in Agronomy, Crop Science, Plant Pathology or Golf Course Management

Tools

Excel

PowerPoint

Job description

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Tech Services Advisor (Seasonal): Atticus LLC

About Us

American-owned and independently operated, Atticus is driven by grassroots experience and an unwavering commitment to operational excellence, helping U.S. retail distributors and end-users get the most out of their input requirements. Our expanding portfolio of branded‑generic pesticides is spread across two business segments: Agricultural and EcoCore markets. Atticus offers a broad portfolio of branded‑generic fungicides, herbicides and insecticides. While the chemistry isn’t unique, the Atticus experience is. Privately held and personally financed, Atticus operates in a way that makes us nimble and accessible. We believe acting decisively requires not only adapting to change, but also deliberately creating it. Atticus is staffed with a team of skilled professionals with diverse experience and unique perspectives all assembled and aligned under one cultural framework.

What you will do in this role

We are looking for a Tech Service Advisor for the months of March through September. This is a seasonal role that will support our Tech Services team with customer calls and product inquiries. In this role, you will be responsible for providing well‑informed and professional solution‑oriented consumer/end‑user guidance. You will be the key liaison between Atticus and its EcoCore customers and will ensure customer inquiries regarding use of product, applications as well as other needs, are being handled timely. You will also take the lead to ensure customer issues are discerned, documented, resolved, and communicated effectively internally and with the customer. This role will report to our Tech Services Advisor.

Responsibilities

• Responsible for the technical support of the Atticus product portfolio. This is primarily the Eco Core products but will also include Agriculture and Animal Health products.
• Using proactive communication, attention to detail, drive and problem‑solving skills you will be responsible for all customer inquiries regarding use of product, PPE’s, applications, labels, and other related questions.
• You will have a high level of understanding of all label information as it relates to individual products.
• You will actively participate in the efforts of internal departments by continually providing customer feedback that enables Atticus to meet both the customer’s and business’ needs.
• You will ensure prompt resolution for all customer issues by working with appropriate departments to identify root cause and implementation of corrective and preventative actions.
• Responsible for capturing data within company tools/software so that information regarding questions and answers can be easily accessed and communicated.
• You will interact with all departments, especially the regulatory and sales teams, to provide support and liaise to properly resolve internal and external requests for assistance.

Required Skills/Qualifications

• Bachelor's degree from a four‑year college or university. Degree in Agronomy, Crop Science, Plant Pathology or Golf Course Management preferred.
• A minimum of 3+ years relevant work experience.
• Agricultural/Chemical Industry experience preferred.
• Excellent interpersonal skills and proactive communication skills.
• Excellent problem solving and research skills with a strong desire to learn.
• Strong written and verbal skills.
• Exceptional customer quality and service orientation, attention to detail, organization, drive and follow through.
• Ability to work effectively across diverse and cross‑functional teams, under critical timelines and while balancing the needs of internal and external customers.
• Superior presentation skills - ability to manage databases (excel and potentially other software), develop a story, build PowerPoint presentations, and verbally deliver in a compelling way.

Why Atticus?

Atticus is serious about the success of this industry as well as the success of our team. We’re on a number of important task forces that support the industry and its workers, with the goal of ensuring good stewardship and safe use of products. We’re also working to advance the future of Agriculture and EcoCore markets by supporting organizations that shape tomorrow’s leaders. We value both what we deliver as an organization and what we do as individuals. And that value is told through our employee experience – what we call Atticus Freedom. It’s about extending the right tools, support and hospitality to our team. By investing in your skills and leadership development, your overall health and wellbeing, and your future, we empower our people – and Atticus as a whole, to achieve greater success.

Recruiting Agencies, Please Note:

Atticus, LLC will not accept unsolicited assistance from recruiting/search agencies for this employment opportunity. Please, no phone calls or emails. All resumes submitted by recruiting or search agencies to any employee at Atticus, LLC via email, the Internet or in any form and/or method without a valid written search/recruitment agreement in place for this position will be deemed the sole property of Atticus, LLC. No fee will be paid in the event the candidate is hired by Atticus, LLC as a result of the referral or through other means.

Atticus, LLC is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of this position.