Tech Service Sales - ENTEC

Ravago; Chicago (IL); Remote; USD 85,000 - 115,000; Full time

Job summary

Ravago seeks a Technical Service Engineer to deliver commercial technical support to existing and targeted customers. The role involves remote/home-office work with regional travel, engaging as the technical expert in customer meetings and delivering presentations, workshops, and literature.

Candidates should have a minimum of 5 years in a similar plastics-focused role, English proficiency, a valid driver’s license, and a relevant degree or equivalent experience.

Qualifications

• Bachelor's degree or equivalent experience required.
• Minimum 5 years of relevant work experience in similar title and scope.
• English proficiency required; Spanish or Portuguese a plus.
• Valid driver's license required.

Responsibilities

• Provide commercial technical support to existing and targeted customers.
• Attend processing trials and troubleshoot issues.
• Assist with material selection and part/mold design reviews.
• Present as the technical expert in customer meetings.
• Develop and deliver technical presentations and workshops.
• Provide data sheets, literature, and other technical documents.
• Support with determining the cause of part failures.
• Collaborate with Business Development on special projects.
• Answer questions on materials properties, processing, and testing.
• Write visit reports and disseminate information.

Skills

Communication

Time management

Prioritization

Customer interaction

Continuous learning

Education

Bachelor’s degree in Business, Engineering, Material Science, Supply Chain or related field

Job description

Purpose

The role of the Technical Service Engineer is to provide commercial technical support at existing and targeted customers. This position requires interaction with a variety of customers, suppliers, agencies, testing facilities, as well as with various personnel within the Entec Polymers / Ravago organization.

Areas of Responsibility / Tasks

Performance must reflect the appropriate level of expertise and achievement of the desired results for the items listed below.

• Processing assistance, including troubleshooting
• Attending processing trials and troubleshooting issues as needed
• Material selection
• Part and / or mold design review
• Attending customer meetings as the ‘technical expert’
• Developing and delivering technical presentations and/or workshops
• Providing general support for technical questions, requests for technical literature, data-sheets, material properties or other technical documents
• Assisting with determining the cause of part failures
• Specification approval assistance
• Working on projects such as competitive offset lists and assisting Business Development Managers with special projects
• Providing data, literature or other information
• Answering a variety of plastics related questions on material properties, processing, equipment, testing, etc.
• Participating in conference calls with customers on technical discussions
• Write visit reports to document their visits and disseminate information
• Perform other duties as assigned

Supervisory Responsibilities

1. Not Applicable

Competencies; Knowledge, Skills, Abilities (KSA)

To perform this role successfully, an individual must have experience achieving desired result(s) in their areas of responsibility. The requirements listed below are representative of observable behaviors and essential knowledge, skill, and abilities required of a successful incumbent within our culture.

1. Strong written and verbal communication skills to interact effectively with customers, suppliers, sales representatives and colleagues.
2. Act in a professional manner with (internal and external) customers
3. Effectively managing their own time and travel schedule.
4. Prioritize projects and tasks, competing them in a timely manner.
5. Continuous, on-going training is expected so that the individual can continue to learn and grow in knowledge and experience, including but not limited to: supplier-specific seminars, industry seminars, formal courses, travel with other Technical Service Engineers, and reading technical books, journals and papers.
6. Applicants must be authorized to work in the United States.

Minimum Qualifications/ Education / Experience / Certifications

1. Education:
   1. Bachelor’s degree in Business, Engineering, Material Science, Supply Chain or related training required
   2. Equivalent experience considered in lieu of degree
2. Experience:
   1. Minimum 5 years of relevant work experience in similar title and scope of responsibility preferred
   2. Financial business acumen as demonstrated by previous work experience
   3. Sales or sales management experience preferred
   4. Commodity and/or Engineering plastics market experience
3. Licenses / Certifications:
   1. Valid driver’s license – required
4. Language:
   1. Proficiency in English required
   2. Bi-Lingual – Spanish or Portuguese is a plus

Work Environment / Conditions

The work environment/conditions described herein are representative of those that an incumbent may experience, and therefore

1. The role is remote and is based out of a home-office and provides internal (sales and management) and external (customer) support in a defined geographical region. Most of the travel is by car although there may be times that flying is required.

Physical Requirements / Demands

The physical demands described herein are representative of those that must be met by an incumbent to successfully perform the essential functions of this job. *Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions & physical demands of this role.

1. While performing the duties of this job, the incumbent is regularly required to communicate verbally, read, and comprehend information, type on a consistent and daily basis.
2. Push, pull, and lift to 40lbs on a weekly basis.
3. Ability to setup desk equipment including setting up equipment on top of desks and connecting cables and power cords under desk (requiring lifting, bending, pushing, pulling).

Acknowledgement:

This job description is not an exhaustive list of areas of responsibility or tasks that an incumbent in this position may be asked to perform. All Employees are required to deliver the desired results intended for their role, at the designated level of knowledge, skill, and ability commensurate with their job title and level within the organization.