Tech Refresh Analyst - Surge Support

KaylaTek, Inc.; Arlington (VA); On-site; USD 85,000 - 120,000; Full time

Job summary

KaylaTek, a leading technology solutions provider, is seeking a qualified candidate for a tech refresh position supporting the Air Force National Capital Region. The role involves managing workstation lifecycles and requires a strong IT background and relevant certifications. Join a dedicated team focused on high-quality service and professional growth.

Qualifications

• Minimum of five years' experience, three years specialized.
• Active DOD-8570 IAT II certification required.
• Ability to work independently and collaboratively.

Responsibilities

• Support AFNCR SIPR workstation lifecycle management.
• Participate in IT Operations and Maintenance.
• Ensure compliance with security and operational standards.

Skills

PC Operating Systems

Networking Standards

Customer Service

Collaboration

Education

Associate Degree in Computer Science

Bachelor's Degree (if applicable)

Tools

ServiceNow

Remedy

Job description

Come join our growing team with a 21st Century Vision! At KaylaTek, we understand that the key to our success is the quality of the people we employ. Our focus is not just on jobs, but on building and enhancing your career through ongoing professional development, training, and high quality of life. Our team members choose KaylaTek for a number of reasons including our competitive compensation and benefit packages, dedication to education, as well as our outstanding service. Our Grow Strong Vision encompasses a place for employees to grow, learn and feel a sense of belonging, not just a place to work.

KaylaTek has a 3 month tech refresh surge support position supporting the Air Force National Capital Region (AFNCR) contract. This is a high visibility position supporting a premier Air Force contract.

JOB SUMMARY: The AFNCR IT Services program provides support services for information systems for Headquarters Air Force (HAF), Air Force District of Washington (AFDW), Office of the Secretary of Defense (OSD), Joint Chiefs of Staff, and other Air Force activities within the AFNCR, missions to include the Pentagon, Joint Base Andrews (JBA), Joint Base Anacostia-Bolling (JBAB), and other locations, leased spaces, and alternate sites. The major support areas required are: IT Operations and Maintenance; Plans, Projects, and Engineering (PP&E); and National Military Command Center (NMCC). The senior leaders and national defense missions that are supported require that the AFNCR operations never fail, resulting in a fast-paced, challenging, but also rewarding environment.

CERTIFICATIONS REQUIRED: Currently possess an active DOD-8570 IAT II level certification (ie COMPTIA Security + CE)

SECURITY CLEARANCE: Currently possess at a minimum a Final Secret at a minimum

PRIMARY RESPONSIBILITIES:

• Tech Refresh team member (SIPR Surge Team) would be supporting the execution of AFNCR SIPR workstation lifecycle management refreshment.
• Position will support surge project for the next three months. Could extend if beyond should project carry over to FY26.

LOCATION: Pentagon, Full time on-site

BASIC QUALIFICATIONS:

• This position requires a minimum of five years' experience, of which at least three years must be specialized.
  • Specialized experience includes knowledge of PC operating systems, e.g., DOS, Windows, as well as networking and mail standards and work on a Field Operations team. General experience includes information systems development and other work in the client/server field, or related fields.
• Associate degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics or business/finance or an applicable training certificate from an accredited training institution.
  Education and experience requirements may be substituted with:
  1. A bachelor's degree (in subjects described above) and four years general experience of which at least two years must be specialized experience.
  2. No degree and eight years general experience of which at least six years is specialized experience.
• Compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2 or equivalent
• Possess an active DoD Secret security clearance.
• Ability to work independently and in a collaborative environment
• Demonstrated ability to communicate orally and in writing and a positive customer service attitude
• Familiarity with ServiceNow and/or Remedy

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form (I-9) upon hire. KaylaTek participates in the DHS e-Verify program. KaylaTek also conducts background checks (criminal, education, prior employment and professional certifications/licensing) on all candidates post offer though PROScreening LLC.

The Air Force National Capital Regional (AFNCR) IT Services Contract also requires pre-employment drug testing and annual drug testing for all hires to work on contract with the Air Force. This is at no cost the candidate/employee