Tech Product Manager 3- User Access

The Church of Jesus Christ of Latter-day Saints; Riverton (UT); On-site; USD 130,000 - 190,000; Full time

Job summary

A leading organization seeks a Technical Product Manager 3 to oversee product development and maintain user access processes. This role combines customer understanding, product lifecycle management, and collaboration with internal stakeholders. Ideal candidates will possess a Bachelor's degree and substantial experience in product management, emphasizing communication and leadership skills.

Qualifications

• Seven years of relevant experience, including six years in product management.
• Strong in Agile and Scrum methodologies.
• Experience in handling complex customer needs.

Responsibilities

• Identify and prioritize customer needs and understand their journey.
• Manage product lifecycle from customer understanding to end of life.
• Develop and maintain a product vision and roadmap.

Skills

Communication

Collaboration

Creativity

Organization

Leadership/ Influencer

Customer Understanding

Product Lifecycle/Planning

Education

Bachelor’s degree in related field or equivalent professional experience

Job description

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Job Description

The Technical Product Manager 3 (TPM3) is a professional, specialist position responsible for rigorously understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit.

Job Description

The Technical Product Manager 3 (TPM3) is a professional, specialist position responsible for rigorously understanding end-user customer needs, the customer journey, producing and prioritizing requirements, and working with others to deliver products which customers love. This position requires deploying qualitative and quantitative customer understanding methods to isolate and prioritize needs and assess solution fit.

The TPM3’s accountability extends beyond technology and includes anything that affects the customer experience relating to product scope. The TPM3 develops and maintains a long-term product vision and roadmap to guide the organization’s future. As product advocate, the TPM3 also oversees customer awareness and enablement programs to ensure that stakeholders and end-users are aware of product capabilities, availability, and can successfully deploy and manage products and receive adequate product support.

As the individual responsible for product success, the TPM3 ensures that funds invested produce the highest customer benefit and organization return. Ongoing product and customer measurement provides feedback that enables the TPM3 to gauge success and focus on areas of needed improvement.

This individual works with divine guidance to provide or support technology that furthers the mission of the Church and reflects the eternal impact of the gospel.

We value early, mid and late-career candidates and encourage all applicants with the posted skills and abilities to apply.

Responsibilities

Identify customer segments/personas and deeply understand needs, context, and journey

Document and prioritize customer needs

Be a customer advocate, helping others understand the customer context and representing customer needs

Gain deep knowledge of the industry in which customers/products/technologies converge

Identify and collaborate with internal stakeholders; understand and prioritize their needs and direction

Develop business cases and conduct feasibility analysis to justify product need/viability

Understand business risks and develop/execute risk mitigation plans when required

Understand and apply various global aspect of technical product management for products that are complex in nature and often enterprise-wide

Translate customer needs into product requirements

Document and prioritize a backlog of product requirements with acceptance criterion

Establish Requirements For a Minimum Viable Product (MVP)

Establish product vision, objectives, and strategies

Manage the product lifecycle, from customer understanding to end of life

Establish and maintain a product plan and three-year roadmap

Understand customer perceived product strengths, weaknesses, and overall value

Establish and regularly report customer-facing product objectives and success metrics

Ensure product success against product objectives and customer acceptance

Evaluate if product meets customer needs and approve product release accordingly

Approve the customer service/support model

Partner to ensure that product training meets customer needs

Develop plans to increase product trial, adoption, and usage

Develop and execute product messaging, launch and ongoing awareness plans

Create customer-facing product training and order fulfillment materials

Manage and track Total Cost of Ownership

Qualifications

• Bachelor’s degree in related field or equivalent professional experience
• Seven years of relevant professional experience including six years industry track record of successful product development or product management
• Communication – Strong verbal and written communicator who conveys ideas clearly to all levels of the organization
• Collaboration – Strong collaborator who listens respectfully, understands empathetically, and brings unity
• Creativity – Ability to look beyond the conventional to solve customer needs and business problems
• Organization – Highly organized and driven by repeatable system and set of work practices
• Leadership/ Influencer – Proven ability to build and lead high-functioning cross-functional teams
• Customer Understanding – Experience handling complex customer needs in technical environments
• Product Lifecycle/Planning – Experience in Agile and Scrum environments including methods, tools, systems and application.
• To successfully perform the essential functions of the job there may be physical requirements which need to be met such as sitting for long periods of time and using computer monitors/equipment
  
  

Preferred

• Understanding of User Access domain and SailPoint
• Master’s of Business Administration or Master’s Degree in Information Technology
  
  

About Us

Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.

Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.

Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Religious Institutions and Non-profit Organizations

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