Tech Ops Insights Manager & MRO Partnerships

Airexpert; Buffalo (NY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Stock options

Unlimited PTO

Health, dental, and vision insurance

Hybrid work environment

401K with company match

Job summary

An innovative aviation technology company located in Buffalo, NY, is seeking a Tech Ops Insights Manager to enhance operational efficiency across AOG/OOS events. The ideal candidate will have 5–7 years of relevant experience and a strong understanding of airline maintenance workflows. Responsibilities include analyzing operational events, preparing customer insights, and fostering relationships with MRO partners. This full-time role offers stock options, unlimited PTO, and a hybrid work environment, making it a unique opportunity in a growing industry.

Qualifications

• 5–7 years of experience in MCC/MOC, Tech Ops Control, or similar roles.
• Ability to interpret maintenance event timelines and logs clearly.
• Experience coordinating with third-party Line MRO providers.

Responsibilities

• Analyze AOG/OOS events for avoidable delays and communication gaps.
• Prepare data-backed operational insights for customer reviews.
• Build relationships with third-party Line MRO partners.

Skills

Experience in MCC/MOC or Tech Ops Control

Strong understanding of AOG/OOS workflows

Excellent communication abilities

Analytical mindset

Job description

Tech Ops Insights Manager & MRO Partnerships

AireXpert helps airlines and MRO’s improve the speed, clarity, and coordination of AOG/OOS events. We are hiring an experienced operations professional, ideally with 5-6 years in an MCC/MOC, Tech Ops Control, or airline vendor‑management role who can analyze maintenance events, identify root‑cause patterns, and support stronger collaboration with third‑party MROs.This role blends operational insight, event analysis, and relationship management. You’ll be a key partner to our customers, helping them understand how decisions, communication, and vendor performance affect aircraft recovery times.

About AireXpert

AireXpert is tech startup in Buffalo, NY that is here to transform the way aircraft maintenance operations occur within an airline. Built exclusively for aircraft operators, our one‑of‑a‑kind digital platform, combines project management and communications technology that connects all maintenance stakeholders and amplifies performance like never before. AireXpert is here to enhance ethical standards to the industry while providing outstanding customer service.

Our crew has gained significant traction with airline brands that you rely on to fly and we’re always giving them tools to transform how they operate. We now have a loyal customer base with high‑growth opportunities ahead of us and want you to join our journey!

Key Responsibilities Include

• Review AOG/OOS events to identify:
  • Contributing factors and avoidable delays
  • Coordination issues between airline teams and Line MROs
  • Communication gaps that slowed decision‑making
  • Patterns across stations, shifts, or vendors
• Prepare clear, data‑backed operational insights for customer reviews.
• Support Account Management and Customer Success during:
  • Renewal discussions
  • Quarterly operational reviews
  • Vendor performance evaluations

MRO Partnerships & Field Support

• Build and maintain strong relationships with third‑party Line MRO partners.
• Help standardize best practices for coordination, communication, and event handling.
• Assist with onboarding and supporting new vendors adopting AireXpert.
• Provide balanced, credible insight during airline–MRO joint reviews.
• Translate vendor feedback into actionable product and workflow improvements.

Cross‑Functional Collaboration

• Support Product by validating real operational workflows and identifying gaps or opportunities.
• Help Marketing create grounded, real‑world operational content and case studies.
• Join Sales and Partner Success calls to provide industry context and ask deeper operational questions.
• Assist internal teams with understanding how airline maintenance events truly unfold.

Industry Involvement

• Attend relevant industry events, user groups, and working sessions (e.g. safety/quality forums, MRO conferences).
• Represent AireXpert with credibility based on lived operational experience.
• Share observations and operational trends seen across stations and vendors.

Qualifications & Requirements

• 5–7 years in MCC/MOC, Tech Ops Control, Line Maintenance coordination, or airline vendor‑management.
• Strong understanding of AOG/OOS workflows, escalation paths, and decision‑making under pressure.
• Experience coordinating with or overseeing third‑party Line MRO providers.
• Ability to interpret maintenance event timelines, logs, communication threads, and delays.
• Skilled at explaining complex maintenance scenarios clearly and objectively.
• Analytical mindset with comfort working with operational data.
• Excellent communication and relationship‑building abilities.
• Willingness to travel 15–25%.

Additional Benefits

• Stock options
• Unlimited PTO
• Health, dental, and vision insurance
• Hybrid work environment (three days in‑office per week)
• Valid passport required (approximately 10–15% travel)

What Success Looks Like

• Airlines and MROs trust your operational judgment and perspective.
• Internal teams rely on your insights to support customer outcomes and identify improvement opportunities.
• Maintenance event reviews become clearer, more actionable, and more consistent.
• Vendor partners feel supported, informed, and better aligned with airline expectations.
• You strengthen AireXpert’s reputation as a knowledgeable, operationally credible partner.

This is a full‑time, salaried position based in Buffalo, NY. AireXpert is proud to be part of StartupNY, which means you won’t pay any New York State income tax on your salary—adding meaningful value to your take‑home pay.

AireXpert is a fast‑growing aviation technology company that values authenticity, urgency, and ownership—as reflected in everything we do. For more about who we are, what we stand for, and how we’re helping transform airline maintenance operations, visit airexpert.net.

To Apply: Fill out the form on this page, or send your resume and a short note about what caught your eye in this role to [e-mail]

At AireXpert, we’re committed to the wellbeing and success of our team. We are proud to offer benefits that help you to feel and do your best. We prioritize giving employees ample time to rest and recharge because we understand that well‑rested individuals are more productive, creative, and engaged in their work. This approach not only enhances the quality of their output but also fosters a positive work environment, contributing to overall job satisfaction and employee well‑being. Life is about more than work.

ESOP - Employee share ownership

At AireXpert, we embrace the Employee Stock Ownership Plan (ESOP) as it fosters a culture of ownership and commitment among employees, encouraging them to contribute more meaningfully to the company's success. By having a stake in the business, employees are more likely to be invested in its growth and performance, aligning their personal goals with the long‑term objectives of the company.

Providing healthcare coverage to employees demonstrates a company's commitment to their well‑being and job satisfaction, fostering a supportive and productive work environment. We've found that it helps to attract top talent, enhance employee retention, and reduce absenteeism due to health‑related issues.

401K with company match

AireXpert makes a meaningful contribution to our employees' futures by offering a robust 401(k) plan. This not only demonstrates our investment in their long‑term financial security and well‑being but also enhances employee satisfaction and loyalty, as they know we are equally invested in their success beyond the workplace.