Tech Mgr Herndon Gyp

Continental Building Products; Herndon (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading construction materials company in Herndon, VA is seeking a Technical Services Manager to oversee technical management of gypsum products. This role involves strategic planning, product analysis, and providing technical support to sales and customers. Ideal candidates will have a Bachelor's degree in engineering, relevant experience in high-performance building projects, and strong communication skills. This position requires the ability to work cross-functionally and involve travel 30% of the time.

Qualifications

• 3 years’ experience on high-performance building projects including LEED.
• Field experience within Building Materials required.
• Proven ability to influence teams without formal authority.

Responsibilities

• Assess and provide competitive intelligence on market trends.
• Develop product requirements and schedules with Manufacturing.
• Serve as communication lead for technical support inquiries.

Skills

Strong relationship building

Analytical skills

Project management skills

Communication skills

Knowledge of LEED

Education

Bachelor of Science degree in Civil, Mechanical or Chemical Engineering

Tools

CRM/Salesforce

MS Office (Excel, PowerPoint, Project)

Job description

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The Technical Services Manager position is based in the Herndon, VA office. The TSM is responsible for all technical management of Continental Building Product’s (CBP) portfolio of products through strategic planning, analytics and rationalization. The TSM also represents CBP as the expert in the field of gypsum (fire and sound ratings, building code issues, etc.) and is therefore responsible for the technical support to sales and customers of new and existing products. This includes statistical tracking and trend analysis of our product quality results and process, fielding technical product inquiries, competitor benchmarking, and working closely with Manufacturing, Sales, Marketing, Logistics, Finance, Purchasing and the Sales Service Group to ensure revenue targets are met and customer satisfaction goals are exceeded. The TSM is the technical representative for all product application issues both internal and external.

Key Responsibilities

• Assess and provide Marketing Department and Executive Team with competitive intelligence and benchmarking on market and technological trends to help determine product development roadmap.
• Monitor competitors’ patent activity and intellectual property to ensure awareness and development of competing and/or innovative solutions.
• Bring new products to market by developing product requirements and product development plans, preparing return‑on‑investment analyses, and establishing time schedules with Manufacturing, Sales & Marketing.
• Provide ongoing product family technical analysis and marketing to maximize the CBP brand preference versus our competition.
• Develop and deliver new product training content and materials to internal and external customers.
• Serve as the proactive/reactive communication lead for all internal (Sales, Sales Service, Logistics, and Marketing) and external (Customers, Architects, Contractors, Homeowners, etc.) technical product support inquiries related to the field application of our products within the building envelope.
• Work cross‑functionally with the Architectural Services Team on the projects tracking process to ensure the “sell‑in” of new products, assess competitive offers, stay abreast of market pricing, and achieve the annual business plan.
• Work with external third parties to assess gypsum or gypsum‑related product partnerships and licensing opportunities.
• Participate in the organization of AIA, AWCI, Green Build and other tradeshows in coordination with other divisions to maximize promotion of gypsum products and solutions.
• Represent Continental interests at ASTM and GA technical committees.
• Provide technical guidance to internal staff, contractors/partners on addressing program or residential construction needs or issues both remotely or onsite.
• Provide in‑house or on‑site technical training to trade allies and internal staff as required.
• Participate with manufacturing in the quality assurance technical review of submitted project documentation to verify that all specifications comply with applicable industry and program requirements.

Desired Skills and Experience

Education and Work Experience:

• Bachelor of Science degree in Civil, Mechanical or Chemical Engineering, Building Sciences or equivalent required, or combination of degree and relevant experience.
• 3 years’ experience directly working on a variety of high‑performance building projects, including LEED projects.
• Knowledge of Canadian code and regulatory requirements preferred.
• Field experience within Building Materials required.
• Knowledge and demonstrated skills of using product management tools: market and product business plans and timelines, marketing research, financial models and capital budgeting.
• Proven ability to influence cross‑functional teams without formal authority.
• LEED AP preferred.
• Professional and active membership to technical committees (TBD) preferred.

Knowledge and Skills

• Strong relationship building, influencing and teamwork skills.
• Ability to clearly explain advanced technical issues in manner that is easily understood.
• Willingness to self‑initiate.
• Strong analytical, planning and project management skills.
• Strong communication, writing, presentation and public speaking skills.
• Possess unique blend of business and technical savvy.
• Creativity, ability to innovate.
• Big picture vision and drive to make that vision a reality.
• Ability to establish priorities and maintain multiple priorities and tasks at one time.
• Operational experience (customers, architects, manufacturing, etc.).
• Strong MS Office skills (Excel, PowerPoint, Project).
• Experience with CRM/Salesforce preferred.
• Ability to travel 30% of the time.