Tech Lead and Manager of Production Engineering

Ramp; New York (NY); Híbrido; USD 180 000 - 260 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Dental and vision insurance

One Medical

401(k) including match

Unlimited PTO

Parental leave

Wellness stipend

Pet Insurance

WFH stipend

Relocation to NYC

Resumo da oferta

Ramp is seeking a Production Engineer who will own critical infrastructure end-to-end, including compute, storage, messaging, and observability. You will drive architectural changes, partner with product teams, and push for scalable, reliable systems that power Ramp’s financial transactions at scale.

You will lead the move to cellular architectures, enable AI-native engineering, and build self-service tooling for faster shipping while owning incidents and improving reliability across the

Qualificações

• 2+ years of software engineering experience shipping high-quality architectures for critical systems.
• Familiarity with observability practices (SLOs, error budgets, alerting, dashboards).
• Strong software engineering fundamentals and production-grade code quality.
• Hands-on experience with distributed systems at production scale.
• Experience with at least one major cloud provider (AWS preferred).
• Contributions to developer experience or internal platform tooling.
• Experience with cellular or multi-tenant architecture patterns.
• Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2).
• Prior work on workflow orchestration systems (Temporal).

Responsabilidades

• Build and operate critical infrastructure across Ramp’s compute, storage, messaging, and observability stack.
• Drive architectural change, own the path forward and coordinate owners across teams.
• Partner with product teams at the design phase to embed robust patterns.
• Scale Ramp’s infrastructure with a focus on reliability and international reach.
• Enable AI-native engineering by defining reusable foundations and patterns.
• Develop tooling and self-service infrastructure for cost, performance, and reliability visibility.
• Participate in on-call rotation and drive root-cause analysis to prevention.
• Lead cross-team architectural reviews and ownership of company-wide reliability initiatives.

Conhecimentos

Distributed systems

Observability

Cloud experience

Incident handling

Cross-team coordination

Ferramentas

Terraform

Temporal

AWS

Descrição da oferta de emprego

• Production Engineering is Ramp’s infrastructure ownership layer. We exist to make Ramp faster, more reliable, and more scalable — and we do that by being embedded in the problems, not adjacent to them
• A few things that define how we operate:
• One team, one company, one objective. There is no “infra team” and “product team” — there is Ramp. We share the company’s goals as our own. When a product team struggles with reliability or scalability, that is our struggle
• If reliability or scalability is at risk, we own it. We don’t wait to be invited, and we don’t ask whose code it is. If a system is slow, if it breaks, if it won’t scale — that’s ours to lead, regardless of where it lives in the stack
• We go first, and we go fast. When the path isn’t obvious, we don’t wait for someone else to find it. We move with urgency, propose the solution, align the stakeholders, and stay in until it’s done — not until our ticket is closed
• We lead the way. We find the next problem before it finds us. And when we solve it, we don’t just fix it for ourselves — the patterns and standards we establish become the foundation the rest of Ramp builds on. That’s not a side effect of the job; it’s the job
• We stay calibrated. Speed means nothing if we’re moving in the wrong direction. We regularly stop and ask honestly whether what we’re working on is still the highest-leverage thing we could be doing — the discipline that makes sure our effort compounds toward what actually matters
• Production Engineering is organized into teams — but we think about teams differently. Teams are mutable. We build them around what needs to be done, not around what we need to do given the teams we already have. The structure below reflects our current priorities; it will evolve as Ramp does
• Right now, we operate across four areas:
• Compute — the foundation everything runs on: container orchestration, networking, load balancing, edge infrastructure, and the deployment systems that get code from engineers’ laptops to production reliably and at scale
• Storage — databases, caching, object storage, and the data infrastructure that underpins everything
• Workflows & Messaging — the systems that power Ramp’s financial workflows and event-driven architecture
• Internal Infrastructure — the platform that makes every builder at Ramp faster and more autonomous: observability, cost attribution, and CI/CD systems that give teams visibility into what they build and what it costs
• Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure. You write production code, you own systems end-to-end, and you drive technical outcomes across the organization — not just within your team
• Day to day, you will:
• Build and operate critical infrastructure across Ramp’s compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale
• Drive architectural change — not just flag problems. When you surface a reliability or scalability issue, you own the path forward: you propose the solution, find the owners across engineering, and stay in until it’s resolved
• Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and making it easy to build correctly the first time
• Build Ramp’s next level of scale — you’ll be a hands‑on contributor to the most consequential infrastructure shift happening right now: our move to a cellular architecture, enabling Ramp to scale, reach international markets, operate in highly regulated and constrained environments (e.g. FedRAMP), and deliver on enterprise‑grade SLAs
• Enable AI-native engineering — as Ramp builds increasingly AI‑powered products, PE is the team that makes sure the platform can support them. You’ll proactively partner with product teams on AI infrastructure patterns, define the golden paths that turn one‑off solutions into reusable foundations, and stay ahead of emerging challenges before they become blockers
• Build developer tooling and self‑service infrastructure — so that other teams can answer their own questions (cost, performance, reliability) without involving PE
• Participate in on‑call rotation — and more importantly, use every incident as a signal to eliminate the root cause, not just resolve the symptom
• Lead across the company — PE doesn’t just review designs or show up when called. We proactively initiate cross‑team architectural reviews, and we take full ownership of company‑wide reliability and scalability initiatives: identifying the problem, proposing the solution, aligning the stakeholders, and staying in until it’s done

Benefits

• Comprehensive medical, dental, and vision insurance
• One Medical Membership
• 401(k) including an employer match
• Unlimited PTO
• Parental leave
• Monthly wellness stipend
• Pet Insurance
• WFH stipend
• Relocation support to move to NYC

The mindset we’re looking for:

You move with urgency but without chaos. You know when to go fast and when to slow down and do it rightComfortable using AI tooling and coding agents as part of your everyday engineering workflow — we expect our engineers to leverage these tools to move faster and think biggerYou leave things better than you found them. Every system you touch, every process you encounter — you move it forward. Not always dramatically, but always directionally. You picked it up in a certain state; you leave it in a better oneTrack record of leading technical projects end-to-end, including cross-team coordinationYou treat product teams as your users. You build for them, communicate with them proactively, and measure success by how much faster they can ship. But you’re also an owner — when something is broken or blocking, you don’t wait to be asked. We win when our customers win2+ years of software engineering experience shipping high-quality architectures for critical systemsYou can’t walk past something broken without wanting to fix it — and you don’t stop at the workaround. You find the root cause and eliminate the class of problemFamiliarity with observability practices (SLOs, error budgets, alerting, dashboards)You think in systems, not tasks. You understand that “fixing the bug” is step one; making it so the bug can’t happen again is the jobStrong software engineering fundamentals — you write clean, well-tested, production-ready codeHands-on experience with distributed systems at production scaleExperience profile:We don’t hire for a checklist. We hire for the instincts that make someone exceptional on this teamYou are equally comfortable reading a database query plan, reviewing a system design doc, writing a Terraform module, and jumping into an incident at 2amExperience with at least one major cloud provider (AWS preferred)Contributions to developer experience or internal platform toolingExperience with cellular or multi-tenant architecture patternsExperience in fintech, payments, or regulated industries (FedRAMP, SOC 2)Prior work on workflow orchestration systems (Temporal)