Software Engineer, Production Engineering

Ramp; United States; On-site; USD 95,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Unlimited AI token usage

Health and wellness stipend

Lunch, snacks, drinks and more

Job summary

Ramp is looking for a Production Engineer to enhance and maintain infrastructure for financial transactions. The position involves building and operating critical systems, driving architectural change, and collaborating with product teams. Ideal candidates will have over 2 years of software engineering experience and a strong understanding of distributed systems. Competitive benefits include 100% medical coverage and flexible PTO, emphasizing the importance of reliability and scalability in a high-stakes environment.

Qualifications

• Experience with distributed systems at production scale.
• Strong software engineering fundamentals.
• Hands-on experience with cloud providers.

Responsibilities

• Build and operate critical infrastructure for financial transactions.
• Drive architectural changes across systems.
• Contribute to infrastructure shifts for scale.

Skills

Problem-solving

System thinking

Urgency

Communication

Coding

Education

2+ years of software engineering experience

Tools

AWS

Terraform

Job description

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end-to-end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About Production Engineering

Production Engineering is Ramp's infrastructure ownership layer. We exist to make Ramp faster, more reliable, and more scalable — and we do that by being embedded in the problems, not adjacent to them.

How We Operate

• One team, one company, one objective. We share the company's goals as our own. When a product team struggles with reliability or scalability, that is our struggle.


• If reliability or scalability is at risk, we own it. We don't wait to be invited, and we don't ask whose code it is. If a system is slow, breaks, or won't scale — that's ours to lead, regardless of where it lives in the stack.


• We go first, and we go fast. When the path isn't obvious, we don't wait for someone else to find it. We move with urgency, propose solutions, align stakeholders, and stay until it's done — not until our ticket is closed.


• We lead the way. We find the next problem before it finds us. When we solve it, the patterns and standards we establish become the foundation the rest of Ramp builds on.


• We stay calibrated. Speed means nothing if we’re moving in the wrong direction. We regularly stop and ask honestly whether what we’re working on is still the highest-leverage thing we could be doing.

Teams

• Compute — the foundation everything runs on: container orchestration, networking, load balancing, edge infrastructure, and the deployment systems that get code from engineers’ laptops to production reliably and at scale.


• Storage — databases, caching, object storage, and the data infrastructure that underpins everything.


• Workflows & Messaging — the systems that power Ramp's financial workflows and event-driven architecture.


• Internal Infrastructure — the platform that makes every builder at Ramp faster and more autonomous: observability, cost attribution, and CI/CD systems that give teams visibility into what they build and what it costs.

What You'll Do

Production Engineers at Ramp are full software engineers who happen to specialize in infrastructure. You write production code, own systems end-to-end, and drive technical outcomes across the organization — not just within your team.

Day to day, you will:

• Build and operate critical infrastructure across Ramp's compute, storage, messaging, and observability stack — owning the systems that handle real financial transactions at scale.


• Drive architectural change — when you surface a reliability or scalability issue, you own the path forward: propose the solution, find the owners across engineering, and stay until it’s resolved.


• Partner with product teams at the design phase — reviewing architectures, embedding golden paths, and making it easy to build correctly the first time.


• Build Ramp's next level of scale — contribute to the most consequential infrastructure shift currently: moving to a cellular architecture to enable scale, international markets, operate in highly regulated environments (e.g., FedRAMP), and deliver enterprise-grade SLAs.


• Enable AI-native engineering — proactively partner with product teams on AI infrastructure patterns, define reusable foundations, and stay ahead of emerging challenges.


• Build developer tooling and self-service infrastructure — so that other teams can answer their own questions (cost, performance, reliability) without involving PE.


• Participate in on-call rotation — and use every incident as a signal to eliminate the root cause, not just resolve the symptom.


• Lead across the company — proactively initiate cross-team architectural reviews, take full ownership of company-wide reliability and scalability initiatives, and stay until it’s done.

What We Look For

The mindset we're looking for:

• You can't walk past something broken without wanting to fix it — and you don’t stop at the workaround. You find the root cause and eliminate the class of problem.


• You think in systems, not tasks. You understand that “fixing the bug” is step one; making it so the bug can’t happen again is the job.


• You move with urgency but without chaos. You know when to go fast and when to slow down and do it right.


• You treat product teams as your users. You build for them, communicate proactively, and measure success by how much faster they can ship. You also own blockers; we win when our customers win.


• You leave things better than you found them. Every system you touch, every process you encounter — you move it forward, always directionally.


• You are equally comfortable reading a database query plan, reviewing a system design doc, writing Terraform modules, and jumping into an incident at 2 am.

Experience Profile

• 2+ years of software engineering experience shipping high-quality architectures for critical systems.


• Strong software engineering fundamentals — you write clean, well-tested, production-ready code.


• Hands‑on experience with distributed systems at production scale.


• Experience with at least one major cloud provider (AWS preferred).


• Familiarity with observability practices (SLOs, error budgets, alerting, dashboards).


• Track record of leading technical projects end-to-end, including cross‑team coordination.


• Comfortable using AI tooling and coding agents as part of your everyday workflow — we expect engineers to leverage these tools to move faster and think bigger.

Bonus (Not Required)

• Experience with cellular or multi-tenant architecture patterns.


• Prior work on workflow orchestration systems (Temporal).


• Contributions to developer experience or internal platform tooling.


• Experience in fintech, payments, or regulated industries (FedRAMP, SOC 2).

Benefits (Global)

• Flexible PTO


• Unlimited AI token usage


• Centralized home-office equipment ordering


• Health and wellness stipend


• Budget for intra-office travel


• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents.


• One Medical annual membership.


• 401(k), including employer match on contributions made while employed by Ramp.


• Fertility HRA (up to $10,000 per year).


• Parental leave: up to 16 weeks (80 days) at 100% pay.


• Pet insurance.


• In-office perks: lunch, snacks, drinks, and more.


• Relocation support to NYC or SF (as needed).

Canada

• Group medical, dental, and vision coverage through Sun Life.


• Life, AD&D, and disability coverage.


• Fertility drug coverage (up to $4,000 lifetime).


• Group Retirement Plan with employer match (RRSP + DPSP).


• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay.


• Employee Assistance Program and virtual care through Lumino Health.

United Kingdom

• Private medical insurance through Freedom Elite.


• Virtual GP and at-home care via eMed x Livi.


• Workplace pension through Penfold, with salary sacrifice option.


• Parental leave: up to 16 weeks (80 days) at 100% pay, with additional time available at reduced pay.

EEO Statement

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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