Tech Lead

Norwegian Cruise Line Holdings Ltd.; Miami (FL); On-site; USD 100,000 - 130,000; Full time

Job summary

Norwegian Cruise Line Holdings Ltd. is seeking a Technical Lead to oversee the design and development of enterprise applications within Global Technology Operations. This role involves providing technical leadership and ensuring the delivery of secure, high-performing solutions aligned with business objectives.

The ideal candidate will have at least 7 years of experience in application development and systems integration. Responsibilities include leading solution design, supporting troubleshooting efforts, and documenting technical specifications.

Qualifications

• 7+ years of experience in application development or systems integration.
• Experience leading technical design across complex systems.
• Knowledge of Software Development Life Cycle (SDLC) methodologies.

Responsibilities

• Lead technical analysis and development activities for enterprise applications.
• Translate requirements into scalable technical designs.
• Provide troubleshooting support as needed.

Skills

Solution architecture knowledge

Systems integration knowledge

Advanced troubleshooting

Communication skills

Collaboration skills

Education

Bachelor's Degree in Computer Science or Related Technical Discipline

Job description

Job Summary

The Technical Lead is responsible for the technical design, development oversight, and delivery of enterprise applications and system integrations supporting assigned business verticals within Global Technology Operations. This role serves as the primary technical authority for solutions spanning Corporate Applications and/or Onboard Solutions, ensuring scalable, secure, and high‑performing systems aligned with business objectives and enterprise standards. The Technical Lead partners closely with product, engineering, infrastructure, and business stakeholders to translate requirements into well‑architected solutions and provides hands‑on technical leadership without direct people‑management responsibility.

Position Responsibilities

• Lead technical analysis, solution design, and development activities for enterprise applications and integrations supporting assigned vertical(s).
• Translate business and functional requirements into scalable technical designs aligned with architecture standards and best practices.
• Provide hands‑on development, configuration, integration, and troubleshooting support as needed.
• Review and validate technical specifications, code, and configurations to ensure quality, security, and performance standards are met.
• Serve as the technical point of contact for cross‑functional teams, including infrastructure, cybersecurity, data, and vendor partners.
• Guide development teams on design patterns, integration strategies, and system performance optimization.
• Support production issue resolution, root cause analysis, and implementation of long‑term corrective solutions.
• Ensure compliance with change management, incident management, SDLC, and governance processes.
• Maintain accurate technical documentation including architecture diagrams, integration mappings, and support procedures.
• Contribute to disaster recovery planning, business continuity readiness, and platform lifecycle management.
• Identify opportunities to modernize, automate, and improve technical solutions to enhance operational efficiency and system reliability.
• Perform other job‑related duties as assigned.

Qualifications

Degree Type

Bachelor's Degree

Field(s) of Study

Computer Science, Information Systems, Engineering, or Related Technical discipline.

Experience

• Minimum of 7+ years of progressive experience in application development, systems integration, or enterprise technology delivery.
• Experience leading technical design and implementation efforts across complex systems.
• Experience working within structured Software Development Life Cycle (SDLC) methodologies.
• Experience supporting enterprise applications in either corporate back‑office environments or operational/onboard systems.
• Experience working in environments requiring high availability, security compliance, and performance optimization.

Preferred

• Experience supporting maritime, hospitality, logistics, supply chain, guest operations, or vessel systems environments.
• Exposure to cloud‑based architectures and hybrid infrastructure models.
• Experience integrating third‑party vendor platforms into enterprise ecosystems.

Competencies & Skills

• Strong solution architecture and systems integration knowledge.
• Ability to balance hands‑on technical execution with strategic system design.
• Advanced troubleshooting and root cause analysis capabilities.
• Understanding of security, compliance, audit controls (e.g., SOX/ITGC where applicable).
• Ability to communicate complex technical concepts to business and executive stakeholders.
• Strong collaboration skills across distributed and cross‑functional teams.
• Ability to manage multiple initiatives and shifting priorities in a fast‑paced environment.
• Commitment to innovation, continuous improvement, and technical excellence aligned with NCLH value anchors of Innovation, Collaboration, Transparency, and Passion.

Certifications & Licenses

• Relevant platform, cloud, architecture, or development certifications (preferred but not required).

Equal Opportunity Employer

It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.