Tech - L2 Server Repair Dept. III (Mon-Fri) 3:30 PM - 2:00 AM

Paycom; Grapevine (TX); On-site; USD 22,000 - 31,000; Full time

Job summary

SMS InfoComm Corporation in Grapevine, TX is seeking a Server Repair Technician for the 2nd shift. The role focuses on testing, diagnosing, and replacing parts on servers sent for repair, with responsibilities spanning from diagnostics to collaboration with multiple repair teams.

Applicants should have a high school diploma or equivalent and basic server architecture knowledge. Linux command skills and the ability to document results are essential.

Qualifications

• High school diploma or equivalent; server support certifications desired.
• Experience troubleshooting and diagnosing servers; familiarity with repair tools and shop procedures.
• Good written and verbal communication; ability to document issues and repairs clearly.

Responsibilities

• Inspect, test, and diagnose servers.
• Replace parts as needed.
• Conduct and analyze server stress tests.
• Document symptoms, test results, and parts replaced in shop floor tool.
• Collaborate with repair, testing, QC, and inspection teams.
• Provide backup for QC and inspections.
• Maintain parts consumption and inventory.
• Follow leadership directions and perform other duties as assigned.

Skills

Server troubleshooting

Server architecture knowledge

Networking basics

Error codes understanding

Troubleshooting under pressure

Willingness to learn

Education

High School diploma or equivalent

Tools

Linux commands

Diagnostics tools

Hardware repair tools

Job description

Job Details

Job Location: Grapevine (4051),TX - Grapevine, TX 76051, Position Type: Full Time, Education Level: High School, Salary Range: $19.00 - $19.00 Hourly, Travel Percentage: None, Job Shift: 2nd Shift, Job Category: Installation - Maint - Repair, Summary

The Server Repair Tech will be responsible for testing, trouble shooting, and replacement of parts on servers sent to SMS for diagnosis and repair.

Responsibility

Daily Responsibilities – 90%

• Inspect, test, and diagnose servers
• Replace parts as needed
• Conduct and analyze server stress tests
• Document all symptoms, test results, and parts replaced in shop floor tool
• Collaborate with motherboard repair, motherboard testing, QC, whole unit repair, and inspections personnel
• Provide back up for QC, inspection, whole unit repair, and motherboard testing
• Maintain parts consumption
• Other duties as assigned by leadership

Team building & leadership – 10%

• Maintain and nurture positive work environment
• Work and collaborate with other teams such as warehouse, shipping, receiving, etc.
• Follow process for system and parts management

Other Personal Skills Required

• Know basic server architecture
• Know how to assemble components to make server functional
• Run and understand testing diagnostics
• Understand basic networking architecture
• Understand basic error codes
• Able to trouble shoot common server errors and issues
• Motivated to solve problems
• Interested in constantly learning about servers and networking
• Increased understanding of testing and error codes
• Brings knowledge to enhance trouble shooting and diagnosis of failures
• Understands end to end flow of server repair process
• Know Linux commands and able to use terminal.

Qualifications: Education and Experience

• Education – High school diploma or equivalent technical experience, certifications in Server support and architecture desired
• Experience – troubleshooting and diagnosing servers, experience with computer tools such as email, spreadsheets, and call tracking or shop repair tools
• Experience with replacing parts on servers
• Experience with server configuration
• Good written and verbal skills – needs to documents errors and repairs
• Industry/Environment: Prefer to have worked in a PC or server type of environment
• Must be able to identify and resolve problems in a timely manner.

SMS's Competencies

• Shows determination to achieve excellent results
• Committed to process improvement
• Demands top performance
• Inspires commitment

Physical Demands

While performing the duties of this job, the employee is constantly required to sit and stand for long periods of time.

Employee must be able to lift objects approximately up to 50lbs

Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Working Conditions

While performing the duties of this job, the employee is constantly required to sit/stand for long periods. Employee must be able to lift objects approximately up to 30 lbs. Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to tolerate moderate to high noise levels in a warehouse environment. Office and outside environmental conditions found in the warehouse, hot in the summer, cold in the winter. Individuals may need to walk for an extensive period of time while working and walking the facilities; to reach over shoulder heights; bend or stoop below the waist; repetitive wrist, hand, or finger movement.

SMS InfoComm Corporation is an equal opportunity employer. Diversity and Inclusion are the foundation of our culture.

Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.